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Reviews from AWS customer

123 AWS reviews

External reviews

1,148 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Konstantin-Spadijer

Custom applications smoothly run on an extensively supported platform

  • April 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case involves running custom applications on Red Hat Enterprise Linux (RHEL). We mainly deploy it on-premises, with applications and custom-made solutions running on RHEL for our customers.

What is most valuable?

The most valuable features include the classical operating system features, extensive community support, and the integration of open-source with enterprise support. Our customers often choose Red Hat because they receive support for open-source software, which is a major reason for its use.

What needs improvement?

I am not sure what needs improvement as our customers haven't shared any specific feedback. Perhaps some minor enhancements like a more user-friendly knowledge base and faster technical support could be beneficial.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) for over ten years, with a recent focus on it in the last few months.

What do I think about the stability of the solution?

I find that Red Hat Enterprise Linux (RHEL) is highly stable, and I would rate its stability nine or ten out of ten. It is a fully enterprise-grade operating system, and stability is crucial for our customers.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) is very scalable, and I would rate its scalability at nine or ten. Scalability is vital for our customers as they often expand their infrastructure.

How are customer service and support?

While the technical support could be faster, the Red Hat Enterprise Linux (RHEL) community service is excellent. The technical support from Red Hat could be rated six out of ten because of the slow response times.

How was the initial setup?

The initial setup was very easy and straightforward. I didn't experience any problems during the setup process, similar to other operating systems.

What about the implementation team?

The deployment process depends on customer specifications. After discussing and agreeing on the specifications, we proceed with the deployment. We guide customers and provide recommendations as needed.

What's my experience with pricing, setup cost, and licensing?

I do not have specific knowledge about pricing as I am not a seller. The price varies depending on the customer and the project. Therefore, I cannot provide an exact evaluation of pricing.

What other advice do I have?

Overall, I would rate Red Hat Enterprise Linux (RHEL) nine out of ten. The knowledge base could be improved to be more user-friendly as it currently requires getting used to.


    Mike Neuliep

Excels in virtualization and performance but documentation and support need improvement

  • March 13, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have used Red Hat Enterprise Linux (RHEL) for most of my career. It is primarily used as the base operating system on which various applications run. Currently, I am attempting to transition away from RHEL due to changes in the organization following IBM's acquisition.

What is most valuable?

Red Hat Enterprise Linux (RHEL) is still considered better than Microsoft's offerings due to its superior handling of virtualization and faster performance. Microsoft often incorporates parts of RHEL's code, such as the networking stack, into its own products. The LEAP functionality for upgrades between versions is well-written and satisfactory.

What needs improvement?

RHEL has experienced a change in approach after being acquired by IBM, and the company has shifted away from open-source principles. The knowledge base is now outdated and lacks documentation for features in RHEL 9, relying instead on old documentation from RHEL 7. The introduction of unstable and undocumented products also detracts from the product's reliability.

For how long have I used the solution?

I have used RHEL since it existed, so since 1991 or 1992.

What do I think about the stability of the solution?

RHEL has become less reliable due to undocumented updates and the release of unstable packages, which detracts from the product's stability.

What do I think about the scalability of the solution?

Within the same vendor, moving workloads is easy. However, switching between vendors requires a significant migration effort.

How are customer service and support?

The quality of Red Hat's support has declined in the past five to six years after outsourcing support to India. Complex issues are difficult to resolve due to communication challenges.

Which solution did I use previously and why did I switch?

I have not switched from RHEL, but I am exploring alternatives such as Rocky Linux and Debian, which offer similar features without the high costs.

How was the initial setup?

Setting up RHEL is quite straightforward, especially for someone familiar with it. The software asks the necessary questions for configuration, and the documentation generally explains these well.

What was our ROI?

The return on investment with RHEL is challenging to calculate but involves paying more upfront compared to Microsoft solutions for better reliability and stability, avoiding potential downtime costs.

What's my experience with pricing, setup cost, and licensing?

The setup and licensing costs for RHEL are high, especially concerning support and associated applications. Red Hat charges high prices for support solutions like Ansible Tower, which can deter companies from using their products.

Which other solutions did I evaluate?

Other solutions evaluated include Ubuntu, Rocky Linux, and Debian. These alternatives offer similar functionality at a lower cost, especially concerning support.

What other advice do I have?

Overall, I would rate Red Hat Enterprise Linux (RHEL) a seven out of ten. People are now turning to other Linux distributions due to RHEL's declining quality and high costs. I suggest caution when considering Red Hat due to the divergence from its original open-source model.


    Education Management

Red Hat Enterprise Linux: A Rock-Solid Foundation

  • March 05, 2025
  • Review provided by G2

What do you like best about the product?
RHEL is a the best solution for real-life enterprise application. Its stability and security are unmatched, making it my go-to for mission-critical systems. I's really easy to use once you’re familiar with RPM-based ecosystems—tools like YUM/DNF simplify package management. The subscription model ensures timely updates and access to Red Hat’s stellar support, which has saved me hours of troubleshooting. Integration with enterprise tools (think OpenShift, Ansible, or cloud platforms) feels seamless, and SELinux’s granular security controls are a lifesaver. For daily use, it’s reliable enough that I rarely second-guess its performance.
What do you dislike about the product?
The learning curve is steep for people new to RPM distributions. While powerful, SELinux and firewall-cmd can feel overwhelming without Red Hat’s training. The UI feels dated compared to Ubuntu or Fedora, which might deter people used to polished GUIs. Licensing costs add up quickly for small businesses, and the subscription activation process is clunky—I’ve lost time untangling portal issues. Out-of-the-box software is often older for stability’s sake, which means manually adding repos for newer apps.
What problems is the product solving and how is that benefiting you?
Mostly the integration with Ansible and containerized platforms.


    David F.

Rock-Solid Stability and Enterprise-Grade Performance

  • March 04, 2025
  • Review provided by G2

What do you like best about the product?
Red Hat Enterprise Linux (RHEL) is an outstanding operating system for enterprise environments, delivering unmatched stability, security, and long-term support. Its robust performance makes it ideal for mission-critical workloads, and the seamless integration with Red Hat’s ecosystem ensures reliability at every level. The extensive documentation, excellent customer support, and frequent security updates provide peace of mind for IT teams. Additionally, RHEL’s compatibility with a vast range of enterprise applications and cloud platforms makes it a top choice for businesses looking for a scalable and efficient Linux solution. Highly recommended for organizations that prioritize security, performance, and support.
What do you dislike about the product?
Red Hat Enterprise Linux (RHEL) is a fantastic choice for businesses that need a stable, secure, and well-supported operating system. It offers top-notch reliability, excellent security features, and seamless integration with enterprise tools. However, one downside is the cost—RHEL’s subscription model can be expensive, especially for small businesses or individuals who need enterprise features but have budget constraints. Additionally, some users may find the strict licensing and lack of access to the latest cutting-edge software a bit limiting compared to community-driven distributions like Fedora or Ubuntu. Despite this, RHEL remains a solid investment for companies that prioritize long-term stability and professional support.
What problems is the product solving and how is that benefiting you?
Nothing


    Pappu B.

Very good software

  • February 27, 2025
  • Review provided by G2

What do you like best about the product?
Stability,brobust security, by reliable for enterprise enviourments..
What do you dislike about the product?
Redhat ability to support third party told limited , it does not support all layer
What problems is the product solving and how is that benefiting you?
Permission related issue


    Franklin Moncayo

Security and performance improve transaction handling and deployment efficiency

  • February 19, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use it for a commercial platform for a bank in Ecuador. We have a product development for development in JBoss. We can have multiple channels on the left side in TBM and ES.

I have a product in development that serves as middleware. We have multi-channel on the left side and multi-database on the right side. We don't use an AMQ yet. It's broad.

What is most valuable?

The valuable features of Red Hat Enterprise Linux (RHEL) for on-premises are its flexibility and compatibility; it works exceptionally with JBoss.

We find that the performance of Red Hat Enterprise Linux (RHEL) is very good, and the deployment is very easy. On YouTube, for example, they processed nearly 10 million transactions over nine years.

Security is important, and it performs efficiently and is confident compared with a firewall and WAF, or whatever you use as a firewall to protect our deployments. Red Hat Enterprise Linux (RHEL) helps with uptime and security; with every deployment, we evaluate security and apply vulnerability scanners, covering every vulnerability without any problem.

What needs improvement?

I don't know where Red Hat Enterprise Linux (RHEL) can improve; I just know that I don't use the cloud version, but I know the price, and I think it has many similar features to use JBoss with old features.

In the last years, we have tried to quote a project using JBoss, but the license on cloud was cheaper than the on-premise license.

For how long have I used the solution?

I have used the Red Hat Enterprise Linux (RHEL) operating system since 2016.

How are customer service and support?

I use documentation and community forums for Red Hat Enterprise Linux (RHEL). There's plenty of knowledge in many forums, and when I have trouble, I can find a lot of support on the web; there is a lot of information we can find.

Depending on the support I have to use, we didn't have a problem; we have a local reseller who helps with the Red Hat Enterprise Linux (RHEL) support directly. We use a partner for direct support with Red Hat Enterprise Linux (RHEL). Our business in Ecuador is a local partner, and the name of the partner business is ASAP. Mr. Jimmy Rodriguez provides support and attends to our needs very efficiently.

Which other solutions did I evaluate?

Red Hat Enterprise Linux (RHEL) is more expensive compared with WebLogic, and I prefer JBoss against WebLogic. The main differences between the Red Hat Enterprise Linux (RHEL) operating systems and Windows and Solaris are concerning performance; the best performance is in the order of Linux, Solaris, and then Windows.

What other advice do I have?

Achieving security standard certification is necessary for my business, and I'm always recommending Red Hat Enterprise Linux to my clients.

On a scale of 1-10, I rate Red Hat Enterprise Linux (RHEL) a 10.


    Bharat Raj

User-friendly console helps manage all resources

  • January 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am working with a FinTech company. We have clients in the US, and for these clients, we have applications that are hosted in Amazon Web Services Cloud. We use the Red Hat Enterprise Linux operating system to run these applications.

We have a data center as well. In our organization, we are using a hybrid model. We have the AWS cloud and our data center is using VMware. Some of the workload is in the data center, and some of the workload is running in AWS.

We have various products, and we are trying to move all of the products to the AWS cloud. Our legacy applications are hosted in the data center. We are planning to move this data center to the AWS cloud in 2025. We are using AWS lift and shift technology for that.

What is most valuable?

The console is user-friendly. The web console provides an interface to manage all your resources.

What needs improvement?

Overall, I am happy with it, but I believe, security-wise, it could be better.

For how long have I used the solution?

I have used Red Hat Enterprise Linux for almost eight years.

What do I think about the stability of the solution?

We never faced any major issues.

How are customer service and support?

We are not taking any support from Red Hat. If we face any kind of issue, we just search on the web.

Which solution did I use previously and why did I switch?

I am very comfortable and happy using the Linux operating system. My experience with Windows is very bad.

How was the initial setup?

There are no significant issues; it is very easy to set up. The implementation takes a couple of weeks.

What other advice do I have?

I would rate Red Hat Enterprise Linux a ten out of ten.


    reviewer2641572

Security documentation and subscription cost improvements have enhanced enterprise-level operations with ease

  • January 10, 2025
  • Review from a verified AWS customer

What is our primary use case?

Most of the applications I work with, including our primary enterprise-level application, necessitate the robust capabilities of an enterprise-grade operating system. Therefore, we utilize Red Hat Enterprise Linux to ensure optimal performance and stability for these demanding applications.

How has it helped my organization?

Red Hat Enterprise Linux is praised for its exceptionally precise documentation, which greatly aids in the learning and implementation process. Troubleshooting is straightforward, and solutions to any arising issues are readily available through a simple Google search.

For provisioning Red Hat Enterprise Linux, tools like Terraform and Ansible are commonly used to automate the process on a base machine. While Terraform handles various provisioning tasks, Red Hat provides its software for patching, although OpenSCAP is also a strong alternative for effective patch management.

Our organization uses Red Hat Insights, leveraging its user-friendly single dashboard to monitor all aspects of our systems. This centralized platform has proven invaluable for maintaining an overview of our infrastructure and ensuring operational efficiency.

We often use the Red Hat Enterprise Linux web console for things like viewing system performance and logs, managing user accounts, and configuring network settings.

Red Hat Enterprise Linux is robust, stable, and well-documented compared to the open-source versions of Linux.

What is most valuable?

I find the most valuable aspect of Red Hat Enterprise Linux to be its ease of customization. The operating system allows for the simple addition of kernels, modules, and other applications, making it highly adaptable to various needs.

What needs improvement?

Red Hat has several areas ripe for improvement. In the Asia Pacific region, where cost-optimization is highly valued, Red Hat's support and subscription costs are perceived as high and could be reduced. While their security documentation is comprehensive, some solutions lack open-source availability or training resources, unlike platforms such as Ubuntu. Furthermore, the quality of documentation and training sessions, particularly for OpenShift, could be enhanced. Addressing these issues would strengthen Red Hat's offerings and better serve its customers.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for about nine to ten years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is extremely stable.

What do I think about the scalability of the solution?

When Red Hat is involved in virtualization or OpenStack, moving from one virtualization platform to another becomes easier. However, when scalability is needed, it depends on the underlying infrastructure security, which is part of Red Hat import.

How are customer service and support?

Communication quality is very good. I find very helpful people in the support section, and the Red Hat portal is robust for main solutions and support. When I receive support, I often find very interesting solutions.

Which solution did I use previously and why did I switch?

I previously used CentOS, Ubuntu, and Debian, among other Linux distributions. However, with the growing popularity of containerization technologies like Kubernetes and Docker, solutions like Red Hat OpenShift are becoming increasingly common, particularly in regions like Bangladesh, India, and the Asia Pacific. That is why we are using Enterprise Linux.

How was the initial setup?

The initial deployment and migration of Red Hat Enterprise Linux are straightforward, particularly for cloud-based solutions. However, on-premises migrations present a slight challenge due to the complexities of CVS solutions and potential application compatibility issues. This can involve numerous parameters that require careful consideration. My lack of experience with Red Hat's migration tools may have also contributed to the perceived difficulty.

What's my experience with pricing, setup cost, and licensing?

Red Hat could gain a competitive advantage in the Asia Pacific region by adjusting its pricing strategy. Lowering the cost of enterprise-level offerings could attract organizations seeking operating systems or Kubernetes solutions, as these tools are essential for many businesses in the region. This adjustment would make Red Hat a more appealing choice compared to competitors with potentially higher pricing.

What other advice do I have?

I have not found another operating system that matches Red Hat Enterprise Linux; it receives a perfect score of ten out of ten.

The Red Hat Enterprise Linux upgrade process is generally smooth. However, patching occasionally causes issues, typically due to application incompatibility or bugs in the updated packages. This necessitates restoring from a backup to maintain functionality. While this is a recurring problem, the infrastructure itself remains stable throughout the process.


    Luis P.

Great OS and support team to help

  • January 09, 2025
  • Review provided by G2

What do you like best about the product?
The ease of use and help from the support team.
What do you dislike about the product?
Subscription based takes a bit of used to.
What problems is the product solving and how is that benefiting you?
Replication of issues and help with troubleshooting


    Siphosethu Ndebele

Reduces downtime and has fast support, but live patching can be better

  • January 08, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our clients use it as an operating system. One of the reasons for going for Red Hat Enterprise Linux was to reduce the downtime that a client was having with AIX.

How has it helped my organization?

Red Hat Enterprise Linux is super fast, and our systems have less downtime. There is about a 60% reduction.

We use Red Hat Enterprise Linux both in the cloud and on-premises. We move workloads between the clouds and data center using Red Hat Enterprise Linux. This functionality is very important for us.

They offer support as well as training. Most of our staff is Red Hat certified. They have a good knowledge base with a lot of videos and useful content.

We are very satisfied with the patching and upgrade experience. We moved from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. It was easy. The live patching capability is very useful. It is one of the best features. Provisioning is also simple.

Red Hat Insights helps to identify and address any vulnerability risks. We get to know about any required patches.

Red Hat Console is very helpful for having an overview, patching, and maintenance.

What is most valuable?

The support is valuable. We get direct support from Red Hat. There is also no downtime. We can sleep better at night knowing that our systems are running.

What needs improvement?

Live patching should be improved.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

The stability of Red Hat Enterprise Linux is very high. There is no downtime.

What do I think about the scalability of the solution?

The scalability of Red Hat Enterprise Linux is a six out of ten.

It is the base OS. Most client applications run on Red Hat Enterprise Linux. Our clients are big organizations. In our company, we have 15 people working with Red Hat.

How are customer service and support?

I would rate Red Hat's support a nine out of ten. They provide a quick response.

Which solution did I use previously and why did I switch?

Our client moved from AIX to Red Hat Enterprise Linux because they were having downtime issues.

Red Hat Enterprise Linux is different from other Linux solutions because they offer support.

How was the initial setup?

We have a hybrid model of deployment with both on-premises and cloud setups. The deployment overall was easy.

Its maintenance involves patching and upgrades. Patching is easy. The migration to the cloud and upgrades are also simple.

What was our ROI?

We have seen about 20% ROI.

What's my experience with pricing, setup cost, and licensing?

It is cost-efficient.

What other advice do I have?

We have plans to increase its usage. I would recommend Red Hat Enterprise Linux. I would rate it a seven out of ten.