What do you like best about the product?

• The forecasting module is robust and reliable, helping us make data-driven staffing decisions
• Standard reporting functionality is comprehensive and user-friendly
• Business Insights offers impressive visualizations and shows great potential for advanced analytics
• The interface is intuitive, particularly in the core reporting and forecasting sections

What do you dislike about the product?

• There are concerning data discrepancies between Business Insights and Calabrio's standard canned reports, which affects our confidence in the analytics
• Shrinkage calculations in Business Insights are inaccurate, making it difficult to rely on for workforce management decisions
• The inconsistency between different reporting tools within the same platform creates extra validation work for our team
• Extra time is required to cross-reference data between modules to ensure accuracy

What problems is the product solving and how is that benefiting you?

It has a robust reporting tool, which I love. Moving from Verint, we had limitations on what we can pull from the tool With Calabrio, we can almost create any report using Insights. This is a big win for us. Additionally, forecasting has been much easier and more accurate and intuitive.