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Flexible, capable and easy to use!
What do you like best about the product?
We deploy courses using an Enterprise model -- we have companies that sign up and each company is in a separate department. We can easily change the experience for one department or a group of departments - appearance, available courses, etc. Additionally, we can assign one or more admins with rights to one or more specific departments.
What do you dislike about the product?
We would like the ability to schedule enrolments in advance. There is always room for some refinement, but we're very happy with the functionality. One of the things that can be tricky in any environment is the freedom to let learners seek (fast forward) through information to find something, yet still, monitor how much time the learner spent on a lesson to decide whether or not it was actually completed. But I believe that is because we're not using a SCORM wrapper so I understand the limitation.
What problems is the product solving and how is that benefiting you?
We've been able to roll out training across the country, at a pace that would be physically impossible with our small team. The on-demand training affords a pace that, even for a smaller customer base, wouldn't be possible. We're able to pace learning by offering smaller chunks of information, repeated and expanded over time. And the engagement level and quality of the material are so much better than if we tried to offer it via web-meetings.
Recommendations to others considering the product:
I would recommend using a sandbox environment to evaluate the capabilities of the platform! The experience will speak for itself.
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Helpful and efficient
What do you like best about the product?
I really appreciated the onboarding experience. Our organization was new to the LMS experience and they assisted with training and answering all questions. Since launch, they have been extremely responsive, polite, and helpful when responding to support requests.
I have enjoyed being matched with a customer experience representative and always feel valued.
I have enjoyed being matched with a customer experience representative and always feel valued.
What do you dislike about the product?
It is a struggle to come up with something that I dislike about Absorb.
What problems is the product solving and how is that benefiting you?
We have been able to host our online training for the first time and engaging our members in a new way.
Recommendations to others considering the product:
I think that they are a great company to work with during onboarding and make every effort to customize to your organization's needs.
Basic learning management system
What do you like best about the product?
The absorb learning management system is a basic system that is relatively easy to use. Features are intuitive for new administrative users and employees alike. I recommend this system for a small or large company that is just getting started with an LMS.
What do you dislike about the product?
Some features within the administrative side of the software can be cumbersome to use. A few features take extra steps that seem unnecessary and slow admin users down. The use of filters to drill down in data exists but using them can feel cumbersome.
What problems is the product solving and how is that benefiting you?
The absorb learning management system allows for the storage and maintenance of employee training records, both internal and external training records.
Recommendations to others considering the product:
Ensure that all of your communications with the support and implementation teams are documented in writing
ELOGIC user in Retail pPharmacy
What do you like best about the product?
I like that I am able to take the courses in a timely manor and I also like that I am able to use them for my continuing education credit hours
What do you dislike about the product?
I often have trouble with the course opening but that may just be a network issue at my store.
What problems is the product solving and how is that benefiting you?
We do our annual fraud waste and abuse trainings on this program. I have been using it for 5 years and I feel like it gives useful information.
Great for selling courses!
What do you like best about the product?
I'm not the best at technology, so I needed something user friendly. This has helped so much. The best is that the times I've gotten stuck, the support has always been there. I couldn't have grown my business without my CSM and I hope to one day get to meet them in person!
What do you dislike about the product?
Wish the offline app was better! It's once in a million years that I get a complaint about this from my customers and it's never a huge deal, but would be nice to see changes here.
What problems is the product solving and how is that benefiting you?
I sell courses on coaching endurance sports. Marathon running, triathlon, things like that. Absorb LMS has been a perfect business solution. The payment system is a breeze, the uptime is excellent and the course suggestion feature keeps my customers coming back for more.
Recommendations to others considering the product:
DO IT!
Easy to use - Not as Granular as advertised
What do you like best about the product?
Torch is an excellent system for tracking training and the customer services is phenomenal. Many of our employees are not computer savvy, but Torch makes it easy for them to track their training and company requirements.
What do you dislike about the product?
Our implementation was lengthy and we are still having glitches and issues with the product. We require very specific tracking needs and although we were told Torch can handle this, we are experiencing incorrect data and problems later down the road
What problems is the product solving and how is that benefiting you?
Torch helps us track our training and development with the staff and allows the employees to maintain their own company compliance needs.
Recommendations to others considering the product:
When receiving a walk through, make sure to ask a lot of scenerio-based questions to ensure it is the right fit for you.
Run, run far
What do you like best about the product?
Speed of page access never slowed down no matter how many users we got.
What do you dislike about the product?
The support is atrocious and they DO NOT CARE. It took 33 days for them to solve a major reporting malfunction (which they said I should do manually in the meantime), which I just discovered was not fully solved. The wait continues. I also had a major show-stopping issue with the system and it took several days for them even to get back to me about it. The software itself seems robust, but most of the features are lacking when you get down to actually using them. I've had to use many, many workarounds to get it to be an "ok" user experience for my audience.
What problems is the product solving and how is that benefiting you?
I was trying to solve for the learning curve of our company product. It really just made it harder for learners to access learning.
Recommendations to others considering the product:
Try LearnUpon! We are switching to that and we love it.
User-friendly product, great support
What do you like best about the product?
The user interface, support team, and assessment capabilities
What do you dislike about the product?
Reporting could be a bit more extensive, but apparently it can be with the BI module?
What problems is the product solving and how is that benefiting you?
Our employee training has been much easier to manage. Would certainly recommend
Great LMS
What do you like best about the product?
How intuitive the platform is, there are a variety of useful functions that are made simple for even the least tech savvy people. Absorb takes the work out of organizing training, and with automation makes the next step obvious for learners.
What do you dislike about the product?
It would be nice to have a content creation tool in the platform
What problems is the product solving and how is that benefiting you?
We were able to share information seamlessly across all members of the company, and allow different departments to add their own content that was relevant to a number of different departments and training. The collaboration helps get rid of unnecessary meetings, and disseminate the information across all departments, in an efficient and trackable manner.
Great experience!
What do you like best about the product?
The people! Everyone at Absorb that I’ve been in contact with, from the first sales rep, to the account executive who signed the deal, to my assigned CSM, has been an absolute pleasure to work with! You can tell they all actually care about the product, and it makes a difference!
What do you dislike about the product?
My learners were having issues with videos loading for a while, but when I contacted my support person about it, she (very kindly) pointed out that it was an issue with my video not with Absorb… Would have been nice if there was a notification that happen automatically there.
What problems is the product solving and how is that benefiting you?
Our employee training has gone from boring mandatory compliance training that everyone (included myself) dreaded having to complete, to an engaging ‘I can’t wait to do my training’ kind of atmosphere. The leaderboard component has been a great way to foster competition within our team!
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