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Absorb has changed our onboarding experience for the better!
What do you like best about the product?
Absorb itself is a good LMS and has many features we can and do use. The Create module has been a game changer in allowing us to author interactive courses and pull them into the framework of the LMS. It has improved our onboarding process so much and the rest of our 1200+ employees use the tool as well. I also love the ability to impersonate users.
What do you dislike about the product?
We would like for our users to be able to add their training to their LinkedIn profile. Also we wish you could do multiple playback speeds in the video player.
What problems is the product solving and how is that benefiting you?
Prior to implementing Absorb, we didn't have a single place to host or track employee training.
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NBCU- Technical Operations Absorb
What do you like best about the product?
The tool was very helpful in updating re-enrollments dates and adding/updating courses.
What do you dislike about the product?
Updating multiple employees enrolled in different courses at the same time. Our teams had a lot of hands-on training that was used in Absorb so it took some time for managers to update.
What problems is the product solving and how is that benefiting you?
Operational Training for employees
External LMS Build and Launch Process
What do you like best about the product?
Absorb took much of the hard work out of the building process. Much of the process was simple, easy to navigate, and when an issue arose it was able to be solved quickly.
What do you dislike about the product?
There were some design and use flaws for our custom use of the Absorb platform. I am however extremely hopeful that these issues can easily be changed/updated with time.
What problems is the product solving and how is that benefiting you?
Absorb is allowing us to upgrade from our previous LMS while also providing an updated and intuitive platform. It takes on a lot of the extra work that our previous LMS required, and allows us to automate more tasks related to our courses.
Our IPM was nothing short of AMAZING!
What do you like best about the product?
Absorb has a very user friendly interface and an amazing team of people who are crazy responsive, kind, and helpful. Our IPM, May, madethe stressful process of integration and data migration so much easier and was our cheerleader and champion throughout our implementation.
What do you dislike about the product?
Absorb does have some limitations around customization that we wished we could change.
What problems is the product solving and how is that benefiting you?
We are a unique use case where almost all of our LMS users are external. We also have very specific requirements for completion certificates, where credits earned need to be broken down into credit types and also need to be adjusted by individual. Absorb was able to meet our niche needs with regard to this functionality.
First Time LMS Implementation
What do you like best about the product?
Absorb LMS is designed to accomodate the different hierarchical templates we anticipated for our audience. We are also confident that Absorb is versatile enough to accomodate new rulesets as we begin to develop training material for learners in different scopes.
What do you dislike about the product?
Absorb LMS may be more involved than other LMS systems with a steeper learning curve. We also attribute this to it's aim to provide more options for clients that have a variety of audience scenarios.
What problems is the product solving and how is that benefiting you?
Our company was very dependent on in-person training for product service and support. As our territory grows, both in North America and overseas, this becomes more of a challenge. The COVID restrictions really emphasized our limitations to continue relying completely on in-person training. We identified LMS as an avenue to provide primary instruction to the service staff in our dealer network. Not only would it provide convenient access to training regardless of location, it also prepares technicians who do attend in person training.
We are still in the implementation phase of releasing course material to our North American dealer network, but are impressed with the initial response.
We are still in the implementation phase of releasing course material to our North American dealer network, but are impressed with the initial response.
Easy to Manage and Excellent Support
What do you like best about the product?
The "Create" tool enables us to make and manage courses quickly with accessibility in mind and update them efficiently.
Content management is easy and flexible.
The implementation process and support team are responsive and knowledgeable. Onboarding was an excellent experience!
Content management is easy and flexible.
The implementation process and support team are responsive and knowledgeable. Onboarding was an excellent experience!
What do you dislike about the product?
As with many content management systems, it takes some getting used to. There are nuances that are not easily observed. Training is absolutely required.
What problems is the product solving and how is that benefiting you?
Absorb allows us to serve the same learning content to internal and external users, at separate subdomains, each with a tailored user interface. We can quickly create content using their tools or import legacy slide decks or videos, saving valuable time. We were up and running quickly with the support of our implementation manager, Christelle, who correctly configured our system and answered our questions quickly and accurately with supporting documentation for our later reference. We initially found the interface a little daunting, so training and good documentation were required, as with many new tools. The learner experience is easy to use and can be customized with resources and FAQs at the course and global levels. Setting up points, leaderboards, and competency badges to motivate learners through gamification is easy.
Great Experience!
What do you like best about the product?
Absorb has an organized layout and user-friendly portal. I appreciate the simplicity as I use the portal daily. You do not need to have a tech background to understand how to navigate the admin dashboard. One of my favorite tools in Absorb is the Absorb Help Site. The site offers a large amount of helpful resources for Admins such as troubleshooting guides, news articles and a request system. The Help site allows you to submit requests and questions to the Absorb team. I have been very impressed with the quick response time and friendly service.
What do you dislike about the product?
Every system has room for improvement. I have been plesantly surprised by Absorb. I would love to see a few more functionality options in the future. However, I know Absorb is always working on making new features! Overall, I would recommend Absorb!
What problems is the product solving and how is that benefiting you?
Absorb allows us to communicate with our internal staff and Retailers with one system. We use Absorb as a learning management system to education our internal teammates and retailers.
Very good
What do you like best about the product?
Love the modern design and flexiability within the system, with excellant customer support, our CSM Brittney Kopacki is fantastic!
What do you dislike about the product?
We have a specific use for the LMS where we require it to be highly interactive, it would be good if the LMS adapted the functionaliy of a workbook, with more ways for the user to input answers, also currently we can only use the quiz function for patient input due to its ability to ratain what the user's answer was, if the LMS could retain answers that would be amazing, also it would be good to lock down courses within a cirriculum maybe via a code e.g. user has to put in a code to access a session.
What problems is the product solving and how is that benefiting you?
I'm working on behalf of the client to make the LMS into a patient learning platform, where they can utilise it just like a workbook.
Our experience with Absorb has been wonderful!
What do you like best about the product?
Absorb allows us to have one place for all things learning! Its easy to navigate, has tools and features for the learners and admins. As we continue to build courses within our system, we continue to gain utilization and adoption.
Our CSM Melissa Wu is ALWAYS on hand! She helps us remove any roadblock we're having, work through our questions and provides us with cleary defined next steps to accomplish what we're trying to accomplish. She's been an invaluabel team member to our TED team at URE!
Our CSM Melissa Wu is ALWAYS on hand! She helps us remove any roadblock we're having, work through our questions and provides us with cleary defined next steps to accomplish what we're trying to accomplish. She's been an invaluabel team member to our TED team at URE!
What do you dislike about the product?
We can't text reminders from the platform
What problems is the product solving and how is that benefiting you?
one central place for all things learning! Ability to store learning manuals and handouts have been great! Additionally, the automatic reminders you can add into the system improves accountability for the learners and our managers. Additionally, we can see who has taken the course which allows our Managers to keep their Agents on pace with learning!
Love the Product - Versatile and Powerful
What do you like best about the product?
Amazing product with a wide range of applications within the platform.
Negative side of this though is that each application increases the annual cost of the platform which may be problematic for a smaller organization or government entities.
Negative side of this though is that each application increases the annual cost of the platform which may be problematic for a smaller organization or government entities.
What do you dislike about the product?
The most challenging component for me is that although the answer to the issue that's been encounterd is easily, the answer isn't alway easily identifiable. It can be challenging to find answers in Absorb Academy and I spent a fair amount of time trying to "self-teach" since there are not many resources available outside of the Absorb platform.
What problems is the product solving and how is that benefiting you?
Has dramatically decreased the amount of time needed for the organization to acheive 100% staff compliance for required annual training courses.
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