DX Platform
DXReviews from AWS customer
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Improves Feedback Efficiency but Needs Better AI Summaries
What do you like best about the product?
I find the developer experience surveys in DX valuable as they provide actionable feedback from developers. These surveys are crucial for me to gather more feedback and make improvements.
What do you dislike about the product?
I'd like you to use AI to create better summaries of the survey review feedback. You have it already, but it's not as good as it could be, imo. It'd be nice if you could just run improved AI summarization tooling on all the feedback and have it spit out a nice, summarized, actionable report to everyone on the team immediately to discuss, and we can tweak / edit as needed. I know DX takes a more team-based approach to dev metrics, but it's a real gap in what we need sometimes. Sometimes we need to know where a dev isn't pulling their weight but it's not showing up as much because others are taking on more than their share of the slack (but not saying anything because they don't want to be a narc).
What problems is the product solving and how is that benefiting you?
DX provides actionable feedback from developers, helping me gather more input to make improvements.
Seamless Slack Integration Enhances Team Engagement
What do you like best about the product?
I appreciate how DX integrates into Slack, allowing for a high level of engagement as it messages engineers directly when their input is needed. This is particularly effective because our engineers are consistently on Slack, which makes it a more efficient communication method than email. I also like the product a lot and find it easy to set up; our lead engineer volunteered to handle the setup, and there have been no complaints.
What do you dislike about the product?
The comments in the surveys cannot be anonymous. Some engineers might want to share input anonymously that they don't want public. It would be good to have more visualization options in the reports.
What problems is the product solving and how is that benefiting you?
I use DX to find gaps in documentation and processes by polling 150+ engineers, improving our processes. It integrates with Slack, allowing direct communication and higher engagement than email.
Powerful Metric Aggregation That Make ROI Easier to Quantify
What do you like best about the product?
Surfaces a suite of metrics, score cards, and analytic capabilities that most organizations don't have the resources to build themselves. This is immensely helpful for teams building systems that are difficult to quantify the ROI for (e.g. DevEx platforms)
What do you dislike about the product?
I want to be able to export (or better yet, an API) my data into my AI agent workflows.
What problems is the product solving and how is that benefiting you?
Helps to better understand my system adopter sentiment and guide project prioritization informed by actual metrics.
Clear, Easy-to-Use Surveys via DX
What do you like best about the product?
I like clear surveys that we get via this tool. I use DX as an employee in an engineering position. Our organisation survey us to discover pain points and areas that we are doing great in. It lets us see how we are doing compared to the best of engineering teams.
What do you dislike about the product?
I think this tool has a lot of value to managers but as an individual contributor I don't use this tool that much, I only answer surveys. Maybe it should be made clearer somehow what value in can bring to others not only managers
What problems is the product solving and how is that benefiting you?
It helps our organisation to see what areas need improvement and what areas we are doing great in
Easy Setup, Superb Support, and a Great tools overall
What do you like best about the product?
- Easy to setup
- Superb customer support
- Ability to send custom data
- Ability to create custom dashboards
- Mature API
- Ability to launch Ad hoc targeted surveys
- Superb customer support
- Ability to send custom data
- Ability to create custom dashboards
- Mature API
- Ability to launch Ad hoc targeted surveys
What do you dislike about the product?
- Turn around for new features could be faster
What problems is the product solving and how is that benefiting you?
- Identifying bottlenecks in the value creation stream
- Gather developer feedback via surveys
- AI usage insights
- Gather developer feedback via surveys
- AI usage insights
Very collaborative experience using DX
What do you like best about the product?
DX has an intuitive, easy-to-use interface that makes it genuinely user-friendly. I also really appreciate that they surface the queries used to populate metrics, so I can dig in when needed and create custom metrics that are a better fit for the questions I’m trying to answer.
They’ve also been incredibly collaborative and responsive whenever I have questions or run into issues, and it’s clear they take the quality and usability of their product seriously. Even though we’re a smaller account for them, they’ve taken my feedback seriously and worked to implement product changes that better fit our engineering use case. I’ve been very impressed with that.
It's a decently pricey product and I was concerned at first that it would be difficult to prove out it's value. That said, we've gotten great feedback from DX that have led to needed changes in our department. Along with that value and with how much of a partnership we've had with them, it has made it worth it to me.
They’ve also been incredibly collaborative and responsive whenever I have questions or run into issues, and it’s clear they take the quality and usability of their product seriously. Even though we’re a smaller account for them, they’ve taken my feedback seriously and worked to implement product changes that better fit our engineering use case. I’ve been very impressed with that.
It's a decently pricey product and I was concerned at first that it would be difficult to prove out it's value. That said, we've gotten great feedback from DX that have led to needed changes in our department. Along with that value and with how much of a partnership we've had with them, it has made it worth it to me.
What do you dislike about the product?
It’s hard to build a product that’s flexible enough to fit everyone’s use case while still being opinionated enough to avoid becoming a complete mess. Overall, I think they strike that balance very well. That said, it would be nice if a few areas were a bit more customizable. It’s not a major complaint, just a “nice to have.”
What problems is the product solving and how is that benefiting you?
DX has been a useful tool for putting real data behind how teams and individuals are performing. As a manager, the insights I get from this software have helped me coach people on my team more effectively and with more confidence. We’ve also been able to use what we find in the app to set clear team goals around efficiency improvements and track progress based on the data.
Best in Class - Comprehensive Qual + Quant Data Framework for Developer Experience for AI Adoption
What do you like best about the product?
The DX user interface is extremely easy to use, and it provides highly valuable data insights across the entire system development life cycle. The customer success team is outstanding. They're extremely helpful with questions and ongoing suggestions on how to improve your SDLC based on the insights that DX provides. The implementation is pretty easy, and you can generally set it up yourself.
What do you dislike about the product?
There are so many reports available that it can be a bit overwhelming to figure out which one to use.
What problems is the product solving and how is that benefiting you?
We have a fairly large R&D organization that, historically, hasn’t delivered through the most efficient processes. DX provides both AI adoption metrics and clear visibility into where we can improve across our SDLC. It enables engineering managers to look at opportunities tactically and strategically, so they can see where other teams could improve speed and quality.
Review for Platform engineer in TV2
What do you like best about the product?
The interface is easy to use. We use the "pull request"-overview on a daily basis. It's a bit unclear how often the PR's are updated though (if it's daily, hourly etc)
What do you dislike about the product?
We tried PlatformX - we tried the query functionality and it appeard to be very slow.
What problems is the product solving and how is that benefiting you?
We recently started to use Dx, so we are starting to get some insight into how well things are documented in tv2.
Great GitHub Integration and Valuable Pull Request Insights
What do you like best about the product?
Github integration, and the insight in PRs
What do you dislike about the product?
The delay in data, we can't query data immidiately.
What problems is the product solving and how is that benefiting you?
Productivity, closer collaboration
Data-Driven Developer Experience Insights That Help Us Prioritise What Matters
What do you like best about the product?
One of the best things about DX is that it replaces assumptions with a clear, data-driven understanding of developer experience. Instead of relying on intuition and assumptions, DX gives us measurable, comparable insights into where friction actually exists, whether it's in tooling, documentation, cross-team collaboration, or pipelines and delivery flows.
It provides concrete data to validate whether our initiatives are truly moving the needle for product teams, giving us a much stronger foundation for prioritizing work and aligning improvements with real team needs.
As a platform domain, DX is especially valuable because it highlights where we can have the greatest positive impact across the organisation. When DX shows that certain issues (e.g., poor documentation quality) are common across the organisation, it helps us prioritise systemic improvements rather than local optimisations. It essentially gives us a shared compass for where our work will deliver the most value.
In short, DX helps ensure developer time is spent where it creates the most value, and that our technical decisions are backed by evidence rather than opinion.
It provides concrete data to validate whether our initiatives are truly moving the needle for product teams, giving us a much stronger foundation for prioritizing work and aligning improvements with real team needs.
As a platform domain, DX is especially valuable because it highlights where we can have the greatest positive impact across the organisation. When DX shows that certain issues (e.g., poor documentation quality) are common across the organisation, it helps us prioritise systemic improvements rather than local optimisations. It essentially gives us a shared compass for where our work will deliver the most value.
In short, DX helps ensure developer time is spent where it creates the most value, and that our technical decisions are backed by evidence rather than opinion.
What do you dislike about the product?
The main drawback is that DX still requires a certain level of maturity in how teams adopt, interpret, and act on the data. Without that maturity, insights risk becoming passive dashboards rather than meaningful drivers of change.
Also, DX is primarily designed with software engineering teams in mind. This makes it less directly applicable to more traditional infrastructure‑focused teams, where workflows and responsibilities differ from the assumptions built into the model.
It also demands a mindset shift: Teams need to actively work with the insights and continuously adjust their practices based on the data. This takes time and discipline, and there can be some initial overhead before the value becomes obvious.
In short, DX is powerful, but it requires commitment, behavioral change, and continuous refinement to reach its full potential.
Also, DX is primarily designed with software engineering teams in mind. This makes it less directly applicable to more traditional infrastructure‑focused teams, where workflows and responsibilities differ from the assumptions built into the model.
It also demands a mindset shift: Teams need to actively work with the insights and continuously adjust their practices based on the data. This takes time and discipline, and there can be some initial overhead before the value becomes obvious.
In short, DX is powerful, but it requires commitment, behavioral change, and continuous refinement to reach its full potential.
What problems is the product solving and how is that benefiting you?
DX helps us understand and identify friction and bottlenecks across the organisation - based on data, not assumptions. This transparency allows us to pinpoint the areas where developer time is being lost and where improvements will have the greatest impact.
DX also highlights which issues affect the most teams and where improvements will have the largest impact. This helps us in our platform domain to focus on initiatives that raise the baseline for everyone. Whether it's improving documentation, improving shared tooling, or CI/CD foundations, DX guides us towards initiatives with the highest leverage.
DX gives platform teams and product teams a shared picture of where improvements matter most.
That alignment ensures that shared investments (e.g., in tooling, observability, or build performance) target the areas with real, proven impact.
Overall, DX enables more consistent prioritisation, stronger cross‑team alignment, and more predictable improvement in both developer experience and broader technical health.
DX also highlights which issues affect the most teams and where improvements will have the largest impact. This helps us in our platform domain to focus on initiatives that raise the baseline for everyone. Whether it's improving documentation, improving shared tooling, or CI/CD foundations, DX guides us towards initiatives with the highest leverage.
DX gives platform teams and product teams a shared picture of where improvements matter most.
That alignment ensures that shared investments (e.g., in tooling, observability, or build performance) target the areas with real, proven impact.
Overall, DX enables more consistent prioritisation, stronger cross‑team alignment, and more predictable improvement in both developer experience and broader technical health.
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