DX Platform
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Crucial for understanding Developer Experience
What do you like best about the product?
I love DX and I can't imagine working with Developer Experience without it anymore. The surveys solution is extremely useful as it makes sure the voice of every engineer is heard, helping us understand what are the biggest pain points and opportunities we have. Adding to that, the Reports solutions help us get quantitative metrics tied to the developer experience, which is an efficient way of us seeing the needle moving as we solve the pain points. With this, it is also easier to show how we impact the business by improving Developer Experience!
What do you dislike about the product?
I can't think of anything right now since the tram is also pretty quick in addressing any issue I find!
What problems is the product solving and how is that benefiting you?
DX solves the problems of gathering and understanding Developer Experience, while tying it together with quantitative productivity metrics. This is essential to us so we can show that working on developer experience is good for the business
Required for Developer Experience teams
What do you like best about the product?
DX is the missing piece for Developer Experience teams that are struggling to quantify and measure their work. We used to cobble together internal dashboards and manual sentiment surveys to try and measure the impact of our work. In less than a week of using DX we had significantly better data than we'd ever had, and when we started to dive deeper it was clear this platform would pay for itself. The way it connects sentiment data, machine data, and research is incredibly useful. If you have 100 engineers making $100/hour and you save them each 10 hours per year, that's already $100k you can save your business. With DX I am confident we will save our engineers far more than 10 hours per year.
Customer support was also great. They started a Slack channel with us and helped us get over any barriers to usage so by the end of Week 2 we were fully integrated.
Customer support was also great. They started a Slack channel with us and helped us get over any barriers to usage so by the end of Week 2 we were fully integrated.
What do you dislike about the product?
The user syncing functionality is somewhat under-developed. I have to keep our team in sync manually for now. This is fine, but I'd like to have a real API for this.
What problems is the product solving and how is that benefiting you?
DX is helping us target our Developer Experience team's work so that we can raise the productivity of our engineering team, save money, and improve retention.
Transforming your engineering culture with DX
What do you like best about the product?
The product is intuitive and its truly from devs for devs but includes also non-coders. The CSMs and support is very helpful and timely.
What do you dislike about the product?
- There could be more features to gamify incentives for engineers (like create award categories, bonus points etc.)
- some features are limited, e.g. exporting comments from Drivers doesn't include replies
- some features are limited, e.g. exporting comments from Drivers doesn't include replies
What problems is the product solving and how is that benefiting you?
The main goal for us is to change the engineering culture to be positive and building-focused. We also want to have a quantitative and qualitative way to define our platform roadmap and help developers across the products.
The most comprehensive Developer Experience tool I've used.
What do you like best about the product?
DX is super easy to integrate with, incredibly flexible in the way you use it and set it up and its survey tools are first class. Combining qualitative and quantitative data into the same tool is a game changer, and their customer support is first class.
DX are clearly thought leaders in this space and the product continues to show that.
DX are clearly thought leaders in this space and the product continues to show that.
What do you dislike about the product?
I honestly don't have a single gripe and they are incredibly open to feedback which they action impressively quickly.
What problems is the product solving and how is that benefiting you?
DX gives me a new level of visibility on our squads that is invaluable.
Engineering Leader, leveraging DX at an e-commerce company
What do you like best about the product?
DX provides research backed analytics that enables users to gain substantial insights into the health of the engineering practices, in a lightweight survey based manner.
The DX team are super supportive in working with their customers and they help to ensure ongoing success. I can't recommend them highly enough.
The DX team are super supportive in working with their customers and they help to ensure ongoing success. I can't recommend them highly enough.
What do you dislike about the product?
Administration of survey populations and tools can sometimes be a challenge, however the results are worth it.
What problems is the product solving and how is that benefiting you?
DX is providing visibility into engineering challenges that we can tackle in order to improve both internal systems and team practices.
Overall very useful, but missing some small QoL features
What do you like best about the product?
Clean and intuitive design. I like how easy it is to spin up and send out surveys so much that I have been recommending it to coworkers looking for feedback on different things. We’ve also been running quarterly snapshots and it’s easy to navigate the feedback we get inside DX.
What do you dislike about the product?
Setting up the GitHub Copilot connector was a pain and the docs weren’t very good. I really dislike that I can’t exclude weekends from Copilot usage reports, it skews the data. It’s also not super intuitive how team-based adoption rates affect the overall adoption rate of the org. For example, all of our teams are at 80%+ adoption, our overall adoption rate is somehow much lower, like 60%.
What problems is the product solving and how is that benefiting you?
Tracking AI adoption. We use it to gain insights into how much our engineers are using Copilot. I hope yall continue to expand the number of connectors. Other than Copilot, we primarily use Amp, ChatGPT, and Gemini
Cross-cutting analytics in one convenient location
What do you like best about the product?
DX effectively consolidates team metrics into accessible formats, offering multiple viewing options that cater to different needs. It provides valuable support for measuring effectiveness of organizational initiatives as they progress, and it also helps identify potential issues before they escalate. The interface is intuitive and the options are plentiful. DX has helped us provide the data we need to prove out our ideas. I use it multiple times per week to gauge various aspects of team performance and health.
What do you dislike about the product?
There are a lot of options, configurations, and filters to use so there is a learning curve. Once you get familiarized with most of it there's a lot of insights to be gained.
What problems is the product solving and how is that benefiting you?
DX compiles all the signals we use in one convenient location. Prior to this, we had to check multiple different locations and even then we could only make educated guesses as some of the data wasn't clear in that format
Actionable insight into the developer experience and how to improve it
What do you like best about the product?
We use DX frequently to gain visibility into the day-to-day experience of engineers. In a single interface we are able to get a full picture on what our engineering throughput is to identify and manage trends. Every manager in the Engineering org is using the platform weekly to stay close to our most important engineering metrics. The implementation is straightforward, and the support documents make it easy to setup integrations (It took us 2 minutes to integrate Cursor usage data via API into DX for example)
One of the standout aspects of working with DX is their customer support. The team is responsive, thoughtful, and proactive. They iterate and build quickly so I frequently see feedback that I have provided (I assume along with other customers) incorporated in new releases. Their support agent even helped get a rare edge case around one of our engineer's account/access to the platform fixed for us within a week. They always provide thoughtful answers to our questions and
One of the standout aspects of working with DX is their customer support. The team is responsive, thoughtful, and proactive. They iterate and build quickly so I frequently see feedback that I have provided (I assume along with other customers) incorporated in new releases. Their support agent even helped get a rare edge case around one of our engineer's account/access to the platform fixed for us within a week. They always provide thoughtful answers to our questions and
What do you dislike about the product?
There are a few report features in DX that we cannot use due to lack of operability with the specific issue tracking platform that we use.
What problems is the product solving and how is that benefiting you?
By giving us a continuous signal into the developer experience, it enables us to take targeted, data-informed action that improves productivity and effectiveness of the Engineering organization.
Helps to drive best practices
What do you like best about the product?
Here are some key aspects that I appreciate about the DX tool:
Learning and Insights: It helps me learn about engineering KPIs such as PR throughput, change failure rate, and others which are crucial for understanding and improving performance.
Accountability: The tool's data insights drive accountability. By providing transparent and actionable data, it ensures that everyone involved has a clear understanding of progress and areas that require attention.
Customization: The ability to create custom dashboards is a significant advantage. It allows for flexibility in how data is presented and analyzed, ensuring that it meets specific requirements.
Favorite Features – Reports and Data Studio: These features help in creating detailed, customized reports which are integral for tracking engineering initiatives and outcomes.
Oh, and the account management team is super helpful. They supported me with Tech Debt dashboard creation and were able to meet all our requirements. Thank you!
Learning and Insights: It helps me learn about engineering KPIs such as PR throughput, change failure rate, and others which are crucial for understanding and improving performance.
Accountability: The tool's data insights drive accountability. By providing transparent and actionable data, it ensures that everyone involved has a clear understanding of progress and areas that require attention.
Customization: The ability to create custom dashboards is a significant advantage. It allows for flexibility in how data is presented and analyzed, ensuring that it meets specific requirements.
Favorite Features – Reports and Data Studio: These features help in creating detailed, customized reports which are integral for tracking engineering initiatives and outcomes.
Oh, and the account management team is super helpful. They supported me with Tech Debt dashboard creation and were able to meet all our requirements. Thank you!
What do you dislike about the product?
DX AI Chat Functionality: While the DX tool’s integration of AI in the Data Studio is a promising feature, I found its performance to be lacking in maintaining the context of my requests. Despite providing clear prompts, the AI chat feature often struggles to understand and deliver helpful suggestions. I’ve had more success with similar prompts using other AI tools, which suggests that the issue is not with the prompts themselves but with the AI functionality of the DX tool.
I am optimistic this feature can evolve.
I am optimistic this feature can evolve.
What problems is the product solving and how is that benefiting you?
The DX tool has proven to be an invaluable asset in my work, particularly with its ability to provide in-depth insights into engineering KPIs and best practices. This tool has not only educated me about the critical metrics that drive engineering performance but also consistently supports accountability through its comprehensive data insights.
Excellent tooling for managers and leaders to understand how their company delivers work
What do you like best about the product?
The survey tooling is powerful and easy to use. Survey Snapshots and Studies have allowed Lattice to gather valuable developer feedback over time, and they have allowed us to use that information to drive and measure changes to our devlepment workflows and tools.
What do you dislike about the product?
Some of the Triage functionality could be improved to better align teams across the org and to better capture the issues that they flag as part of the Triage process.
What problems is the product solving and how is that benefiting you?
DX helps our business in a few ways. The primary way is by gathering data from our developers on a consistent cadence via Snapshots and Studies, which allow our leadership team to analyze and better understand the day-to-day challenges that developers face. We now have over two years of Snapshot data, which has been beneficial in tracking improvements that have been made through tooling changes and process updates, and the reporting features that we now have access to have helped inform our company roadmaps to maximize the benefits that our developers experience and to align our developer platform with the business goals of the company.
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