Salesforce SYNC with NetSuite Sage QuickBooks Epicor Infor SAP SYSPRO

What do you like best about the product?

Data syncing into new CRM system. Commercient managed the mapping process from our ERP system into the CRM system. Yes! Several team members frequently checked in on status of project actions throughout. Yes, Commercient is well versed in the data mapping process and were more knowledgeable than other companies we have worked with in the past.

What do you dislike about the product?

Nothing, has worked very well and makes our data processing efficient.

What problems is the product solving and how is that benefiting you?

Allows us to have immediate access to critical business information within our CRM system.

What do you like best about the product?

I really appreciate how Commercient SYNC allows our sales team to access up-to-date customer history and sales order information directly in our CRM. It's made it so much easier for them to handle RMAs, warranty cases, and account issues without needing to log into a VPN or make direct server connections. The monitoring team is proactive and support gets us back online quickly whenever there are issues.

What do you dislike about the product?

So far, the only limitation is that we're syncing data in just one direction, which means there are still some manual steps if we need to get information back into the ERP from the CRM. Also, putting an exact metric on time savings is tricky, but overall it's been positive.

What problems is the product solving and how is that benefiting you?

Ensuring our outside sales team has up to date information on customer history.

What do you like best about the product?

We’ve been a Commercient partner for several years and have had great success with their product. Since Sage is an on-premise solution, we loved that Commercient offered an easy, straightforward way to integrate with Salesforce. The setup was seamless, and we’ve experienced very few issues over the years. Overall, a great product that we highly recommend!

What do you dislike about the product?

We haven’t experienced any issues, so I’m unable to comment on issue resolution or support.

What problems is the product solving and how is that benefiting you?

Providing on premise ERP data in our Salesforce CRM which acts as our system of entry.

What do you like best about the product?

Setup was easy, and it’s required virtually no maintenance afterward.

What do you dislike about the product?

We have no complaints about Commercient. Their team was easy to work with, and once we had everything up and running, we really haven’t had any problems since.

What problems is the product solving and how is that benefiting you?

We sought a solution to sync data from Epicor Prophet 21 to Zoho CRM and found our answer in Commercient. I would highly recommend Commercient since it has significantly improved our internal sales team's accessibility to order information on the go, and we are excited for the next step of syncing our inventory for even more convenience.

What do you like best about the product?

With Commercient's help, we've been able to seamlessly integrate our CRM's, allowing for smooth information transfer between Acumatica and Zoho. The team, especially Lynnette and Fernando, has been exceptional in ensuring all our issues are resolved. I would highly recommend Commercient for their tremendous support and ability to effectively cross-integrate our CRM's.

What do you dislike about the product?

Sometimes errors aren't apparent until one of our salesmen stumble upon them

What problems is the product solving and how is that benefiting you?

Its helping a lot as far as integrating information on both CRM's

What do you like best about the product?

Easily connects our ERP to the CRM to make internal processes easy.

What do you dislike about the product?

Part of the way information is displayed in the CRM could be better

What problems is the product solving and how is that benefiting you?

It allows us to not do double efforts in entering data

What do you like best about the product?

Communication - their team is very clear about needs, goals and outcomes High - we could not complete the process without them

What do you dislike about the product?

the ticketing system can be a little confusing when it generates multiple emails based on multiple users responding at times

What problems is the product solving and how is that benefiting you?

Commercient is working with us to integrate our ERP information into our CRM, giving us broader visibility into performance, inventory, and other key details across the organization.

What do you like best about the product?

A major benefit is that the integration eliminates double syncing and reduces the need for manual data entry, which saves time and greatly lowers the risk of human error.

What do you dislike about the product?

One drawback was the slower response time due to the time zone difference. While the team was always helpful and professional, questions or support requests occasionally took longer to resolve because our business hours did not overlap.

What problems is the product solving and how is that benefiting you?

As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy, effectively resolving our challenge. I would, without a doubt, endorse Commercient to any company seeking to integrate Salesforce with Quickbooks, as their team not only eliminates manual data entry time but also significantly improves the billing process efficiency.

What do you like best about the product?

The sync really helps saves time and effort

What do you dislike about the product?

Overall, it’s been very beneficial for me. That said, trying to customize certain things can be a bit more involved than I expected.

What problems is the product solving and how is that benefiting you?

Commercient lets us keep our information in one place. It saves our reps time because they don’t have to re-enter the same information.

What do you like best about the product?

The team is responsive, and I appreciate that aspect the most about Commercient SYNC. Aside from resolution time, the team's reachability is a strong quality.

What do you dislike about the product?

I've had too many pain points with Commercient SYNC. From onboarding to today, it's been more than 2 years and the technical and support team seem to work disconnectedly. During onboarding, we had the same issues repeatedly, and now this persists. The technical team focuses on the sole issue pointed out via a support ticket, but it soon pops up again. The initial setup was a nightmare and doubled the estimated project completion time.

What problems is the product solving and how is that benefiting you?

Commercient SYNC helps us transfer order, customer, invoice, inventory, and tracking info between platforms to fulfill orders and share tracking details.