Level Access
Level AccessReviews from AWS customer
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Level Access Customer Support Is Top Notch
What do you like best about the product?
The Jira integration makes management between two systems, the Level Access Platform and our Jira instance, very easy. The 1:1 mapping of the integration helps us to quickly know the status of each issue, view comments, and submit for validation quickly.
What do you dislike about the product?
Tracking issues across multiple evaluations (when not in projects) can lead to a lot of clicks. I recommend talking with the Level Access team about ways to manage evaluations and projects.
What problems is the product solving and how is that benefiting you?
Auditing, evalutions, professional developement, and best practices
Level Access has been great partners throughout the years.
What do you like best about the product?
Customers can access all relevant information.
What do you dislike about the product?
Better user experience and use-of-use is needed.
What problems is the product solving and how is that benefiting you?
Helping us audit our services and provide ACRs. We need 3P validation and support for our service ACRs that allow us to provide accessible services and documentation for our customers .
Setup was very easy and their customer service is always on point
What do you like best about the product?
I love that their solutions are ready to use out of the box, so I can implement them in an instant. And I like that the interface is easy to use and adapts the website to the accessibility of the disabled user.
What do you dislike about the product?
It would be great to have even more customization options for each website's specific needs. It would also be nice if people with multiple websites could have the ability to duplicate custom tiles.
What problems is the product solving and how is that benefiting you?
Their customer service is very responsive and helpful. Every business with a website needs a Level Access accessibility platform. I also appreciate how customizable the widget is, allowing you to adjust the look and feel to perfectly match your website design.
Great Knowledgable People
What do you like best about the product?
I like that the platform is intergated with backlogs and does automated scans. I also really like how it lets me see how we are doing against all the WCAG 2.0 and 2.1 criteria.
What do you dislike about the product?
I wish it was a little easier to setup. Getting the environments setup was a little time consuming but once setup it worked great!
What problems is the product solving and how is that benefiting you?
It gives us a great overview of where all the products are with accessibility compliance.
easy accessibility and always updated
What do you like best about the product?
ease of use and alwauys updated, very easy
What do you dislike about the product?
downloading new data can be slow, but it always updates
What problems is the product solving and how is that benefiting you?
newest plan changes and allows to reach person with questions on updates
Powerful tool but lacks a useful interface
What do you like best about the product?
Level Access is accurate, I feel it gives a thourough and detailed report on the accessibility of our websites.
What do you dislike about the product?
The interface to interact with the data collected from the scans is outdated and needs to be created with users of all accessibility levels in mind. While the tool has been very useful for our admin and technical teams, we are lacking any meaningful interaction from most of our authors across campus. They aren't able to easily navigate in the system itself and the language and menus are intimidating to someone who is new to accessibility compliance.
What problems is the product solving and how is that benefiting you?
We need to create historical data on our the accessibility of our websites on campus. The tool does that very well and we are able to understand and test our websites with accuracy and speed.
The Level Access Platform is user friendly and gives you the tools to improve your website.
What do you like best about the product?
The ability to be able to test pages for accessibility issues.
What do you dislike about the product?
Sometimes it would be nice visual examples of the change that needs to be corrected and a corrected example.
What problems is the product solving and how is that benefiting you?
It is helping us to find the accessibility issues on our website to improve for our users.
A great partner to our organization
What do you like best about the product?
Support from the organizationa and their learning.
What do you dislike about the product?
I have to be very praoctive about engaging them. Probably a me problem.
What problems is the product solving and how is that benefiting you?
Education, testing, engagement from people with special needs
Level Access Accessibility Platform - WCAG Coverage and Efficacy
What do you like best about the product?
Level Access Platform provides the below benefits:
- Most WCAG coverage among peers.
- Most of level A and AA WCAG coverage.
- Ability to customize and integrate with enterprise network.
- Adopt to enterprise compliance needs.
- Availability of access assistant for ease of use during the build cycles.
- On premise and cloud availability.
- CI/CD integration with continuum.
- Help and support system for the platform.
- Most WCAG coverage among peers.
- Most of level A and AA WCAG coverage.
- Ability to customize and integrate with enterprise network.
- Adopt to enterprise compliance needs.
- Availability of access assistant for ease of use during the build cycles.
- On premise and cloud availability.
- CI/CD integration with continuum.
- Help and support system for the platform.
What do you dislike about the product?
Though level access is far better than its peers in terms of enterprise offerings, yet there are few enhancements which could be done like - I would not refer this as a dislike though but a limitation which should be overcome:
- Improved WCAG coverage from current 40%+ to higher coverage.
- Simple and user friendly reporting. The current reports are not very intuitive.
- Improved WCAG coverage from current 40%+ to higher coverage.
- Simple and user friendly reporting. The current reports are not very intuitive.
What problems is the product solving and how is that benefiting you?
Level access "AMP" is helping us comply to enterprise accessibility compliance requirements and mitigate any associated risks of non-compliance. Level access helps in validating WCAG requirements as part of CI process by using continuum, there by reducing the need for manual intervention. The access assistant plugin also benefits the developers in validating the WCAG requirements even before deploying the code on web servers.
Good Product, not so great account management
What do you like best about the product?
Amp platform is reliable & helps execute both manual & automated accessibility tests with good reporting abilities. Platform offered capabilties to cover good number of aspects of accessibility tests with options to review against various ADA compliance levels.
What do you dislike about the product?
Not necessarily the platform itself, but the way Level Access works with you. While we used them for multiple years, in the recent past they did not honor a signed contract & they just went dark with no responses to emails / communication. Poor experience in the recent past working with them.
What problems is the product solving and how is that benefiting you?
Helping review web applications / websites built to stay compliant with ADA
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