WFM Subscription
PlayvoxReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
129 reviews
from
External reviews are not included in the AWS star rating for the product.
Effortless Team Management, Smooth Operations
What do you like best about the product?
I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps me keep everything organized without constantly stressing over the details. It takes the stress out of managing our team by helping me avoid scheduling headaches, keeping track of everyone's performance, and ensuring we’re never short-staffed. This gives me peace of mind and keeps things running smoothly. The setup was pretty easy too, as the guides and support made getting schedules, performance tracking, and reports up and running simple, and while it took a bit of time to tailor everything for our team, it was smooth and manageable overall.
What do you dislike about the product?
One thing I’ve noticed about Playvox WFM is that a few features can feel a bit tricky at first, and pulling certain reports takes a little extra time. Making it more intuitive and easier to navigate would really help.
What problems is the product solving and how is that benefiting you?
I use Playvox WFM to manage our team effortlessly. It helps with scheduling shifts, tracking performance, and ensuring we have the right coverage, reducing stress and ensuring smooth operations.
Efficient and Intuitive, But Needs Performance and Feature Improvements
What do you like best about the product?
The upsides of Playvox WFM (Workforce Management) include enhanced efficiency through AI-driven forecasting & automation, reducing manual work and costs, while boosting agent experience with self-service tools (shift swaps, schedule visibility) and real-time visibility for managers across omnichannel interactions, leading to better performance, data-driven decisions, and improved customer service. Its intuitive design simplifies adoption, making it easier to manage complex back-office and contact center operations.
What do you dislike about the product?
Downsides of Playvox WFM often cited by users include slow loading/performance, issues with manual refreshing for schedule updates (leading to adherence problems), missing key features like direct shift swaps or robust peer-comparison, inconsistent data/reporting (e.g., default timeframes), and limited mobile functionality, despite its ease of use for some tasks like QA. Integration hurdles with platforms like Five9 and general customization limitations also arise, with reports of slow support for complex needs.
What problems is the product solving and how is that benefiting you?
Playvox WFM (Workforce Management) benefits include reducing costs through AI-driven, automated forecasting and scheduling, improving service levels by ensuring the right agents are available, and boosting agent engagement with self-service options and real-time visibility, all within a unified platform for omnichannel environments. It transforms complex planning from spreadsheets into an efficient, integrated workflow, providing real-time insights for better decision-making and adaptability.
Great reporting and time tracking tool
What do you like best about the product?
It’s ease of use and incredible reporting toold
What do you dislike about the product?
The integration with other tools is not always fast. I’d love to use it separately from my CRM tool.
What problems is the product solving and how is that benefiting you?
Time and productivity tracking
Playvox review
What do you like best about the product?
3rd party integrations with talk desk is great.
What do you dislike about the product?
They dont have a mobile app and it is , hard to sync with Google
What problems is the product solving and how is that benefiting you?
Time tracking, scheduling.
Very accurate and professional
What do you like best about the product?
Keeps me up to date with my schedule....
What do you dislike about the product?
Nothing at the moment. I think it is a very good.
What problems is the product solving and how is that benefiting you?
Benefits me by having an area I locate everything.
Very Accessible
What do you like best about the product?
I love how Playvox keeps up with my schedule. It's very useful, when I forgot about my break and lunch times.
What do you dislike about the product?
There's no dislikeable features about Playvox.
What problems is the product solving and how is that benefiting you?
It provides us with our scheduled. So it's very helpful with reminding us with break and lunch hours.
Playvox Review.
What do you like best about the product?
It helps me remeber the times and breaks that have through out the day so i check it multiple times while working through out the day!
What do you dislike about the product?
Its in military time but i still undestand the times.
What problems is the product solving and how is that benefiting you?
My playvox is letting me know what my schedule is and allowing me to put in overtime. check my scores etc.
I think is a good tool to follow the schedule
What do you like best about the product?
that it help me to follow my shedule with no problem and make me be on time is a Ese of use
What do you dislike about the product?
nothing at all since is a very good tool
What problems is the product solving and how is that benefiting you?
make be on time during my jurnay
User friendly and helpful
What do you like best about the product?
Keep my schedule on top, without worring about alarms.
What do you dislike about the product?
Could be more colorful or visual atractive
What problems is the product solving and how is that benefiting you?
Adherence and help me get my bonus on top
My experience was great
What do you like best about the product?
It keeps me updated on my schedule in timing wile i work.
What do you dislike about the product?
everything is good with playbox, and excelent agenda keeper
What problems is the product solving and how is that benefiting you?
timing with my breaks and lunch
showing 1 - 10