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Technical support improves responsiveness and email detection sees significant updates
What is our primary use case?
We use Sophos Central for endpoints on Android and iOS, shared endpoint servers, email servers, phishing campaigns, and mobile device management.
What is most valuable?
Since the last review, Sophos Central has seen significant improvements. The claw back features for email, improved detection systems for phishing and malicious mail, and unique features for compliance assessment have enhanced organizational compliance visibility. Additionally, the anti-virus signatures are regularly updated, ensuring that anti-virus capabilities remain effective.
What needs improvement?
The phishing campaign training could be more engaging with real-life scenarios. Customization of campaign templates would be beneficial. While Sophos Central excels in detecting malicious attachments, Microsoft offers superior capabilities in this area. Enhancements in email detection would be advantageous, particularly for small to medium industries.
For how long have I used the solution?
I have been using Sophos Central for over eight years.
What was my experience with deployment of the solution?
The deployment process for Sophos Central is smooth and not complicated. Even without expertise, we have successfully implemented the solution without issues.
What do I think about the stability of the solution?
I would rate the stability of Sophos Central as nine out of ten, acknowledging room for growth.
What do I think about the scalability of the solution?
I would also rate the scalability of Sophos Central as nine out of ten.
How are customer service and support?
Sophos Central's technical support is excellent, always available, and responsive. The support team is swift in their responses and very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While I have worked with other vendors, I have not explored other options in the past eight years due to my satisfaction with Sophos Central.
How was the initial setup?
The initial setup of Sophos Central is straightforward, involving no complicated steps.
What's my experience with pricing, setup cost, and licensing?
Being a not-for-profit organization, we find Sophos Central's pricing reasonable without specific knowledge of the cost.
What other advice do I have?
Customization, particularly in phishing campaigns and training, would enhance the user experience. Outdated training materials should be updated with real-life scenarios to highlight the impacts of phishing campaigns. For the overall solution, I give Sophos Central a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Provides a comprehensive overview of all endpoints but the firewall needs improvement
What is our primary use case?
I primarily use Sophos Central to monitor endpoints with active antivirus. It helps me check which endpoints are active and have the Sophos disk encryption solution installed.
What is most valuable?
The most valuable feature of Sophos Central is its visibility. It provides a comprehensive overview of all endpoints in my system that have Sophos agents running, offering a single pane of glass. This visibility allows me to see that I have a hundred devices that are up to date.
What needs improvement?
The firewall capabilities of Sophos Central need improvement. I have found it somewhat limited, and I prefer to work directly on the device for firewall management.
For how long have I used the solution?
I have been using Sophos Central for roughly five years.
What do I think about the stability of the solution?
I would rate the stability of Sophos Central as eight out of ten since I have never really tested its limits.
What do I think about the scalability of the solution?
I only use it for a couple of functions, such as availability and monitoring elements in the environment, and thus I would rate it a five.
How are customer service and support?
I have not communicated with technical support for Sophos Central.
How would you rate customer service and support?
How was the initial setup?
I participated in the initial setup for a couple of systems, and I would rate the experience as seven out of ten in terms of ease.
What other advice do I have?
Overall, I would rate Sophos Central as six out of ten.
There is significant room for improvement, particularly in the firewall features.
Background application they works as it should
What do you like best about the product?
Integration with email both online and in app is handy
What do you dislike about the product?
Might not be any different than using Windows defender for most antivirus functions
What problems is the product solving and how is that benefiting you?
Company asset protection
Sophos Security for Endpoints
Sophos makes security for endpoints an easy solution. All our instances are safeguarded by Sophos Security product and it is easy to install and monitor. Does a good job with keeping up with safe guarding against latest threats to endpoints.
Useful for monitoring and anomaly detection
What is our primary use case?
I use the solution in my company as an EPP or an endpoint protection platform and for management purposes.
What is most valuable?
The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection. The tool also makes some recommendations regarding what action to take for those anomalies.
What needs improvement?
I will also have to check with my operational team to see what enhancements they want to see in the product.
The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement. Some customers have complained about the tool's slowness. When we click on certain menus, it gets really slow, and when my company reached out to Sophos's team, they said that this is normal behavior. Customers have always complained about the product's slowness.
For how long have I used the solution?
I have been Sophos Central using for a year and a half.
What do I think about the stability of the solution?
I have not faced any stability issues with the product. Sometimes, the product gets slow.
What do I think about the scalability of the solution?
It is a SaaS-based tool that can scale up quite easily without a problem.
My company deals with SMB-level customers who use the product.
How are customer service and support?
The technical support for the solution is good, and they responded pretty quickly since our company has a good relationship with Sophos. At times, whenever we need some urgent support, we can push it to our own local contacts. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It is difficult for me to compare Sophos Central with other solutions at the moment because we haven't worked much on other tools.
How was the initial setup?
As Sophos Central is a SaaS-based tool, we don't have to deploy it. We just have to onboard the devices on it and start monitoring it. Get the right link configured, onboard the devices, and then we are good to go.
What was our ROI?
It is difficult for me to speak about the tool's ROI. The tool is cost-effective.
What's my experience with pricing, setup cost, and licensing?
The tool is competitively priced.
Which other solutions did I evaluate?
My company chose to work with Sophos Central over the other products in the market since my company has a good relationship with Sophos and also because it offers good support. Our team is also well-versed in the tool, so we are comfortable deploying it to our various customers.
What other advice do I have?
In terms of the benefits derived from the use of the product, I would say that we have a good kind of expertise with Sophos Central, so that is why we are comfortable with the tool internally within our organization.
The tool improves security posture overall since Sophos has multiple products, such as a firewall, SASE, and SD-WAN. The tool integrates very well with many products. The solution can serve as one or a single integrated tool for managing multiple products. The tool is mostly integrated with the suite of products offered by Sophos, not with some other solutions.
The tool provides very good visibility of all the endpoints. The product offers anti-ransomware capabilities.
The product has some AI features that help give recommendations to users. The tool has some automation options.
I rate the tool an eight out of ten.
Easy to monitor and troubleshoot issues, helping prevent malware and virus attacks
What is our primary use case?
I use the solution in my company to manage client firewalls. It is also used to manage all the endpoints.
What is most valuable?
The solution's most valuable feature is the ease with which admins can monitor and troubleshoot issues related to any emails coming into our environment with malware or viruses. The malware and viruses get blocked with the antivirus endpoint functions offered by Sophos.
What needs improvement?
I am okay with the product. I don't need any more features in the solution since it is already too large of a system.
The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool.
Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.
For how long have I used the solution?
I have been using Sophos Central since 2017. My company operates as a reseller of the product. My company has a partnership with Sophos.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
There is no need to scale up the product since it is a robust tool.
My company works mostly with e-commerce businesses, retailers, and accounting professionals.
There is no limit if we want to increase the use of the product since all we need to do is just add desktops or new computers for each customer every time they acquire a new device.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company has used only two products, GFI KerioControl and Sophos. We only use Sophos for the endpoints. If we talk about firewall products, there are two different computations in GFI KerioControl and Sophos Firewall. Both the tools are easy to maintain, but compared to Sophos Firewall, GFI KerioControl is much faster at setting up VPN clients and site-to-site VPNs. Both the tools are pretty good for protecting offices with site-to-site connectivity.
How was the initial setup?
The product's initial setup phase is straightforward. If ten were the easiest, I would rate the setup phase as a ten on a scale of one to ten.
Once you have the endpoint software through Splashtop SOS on the client's desktop, install and download the program. In less than five minutes, it can be installed and protected.
Only one person is required to deploy the product through Splashtop SOS.
The product does not require maintenance since it is not an automatically managed process.
The solution is deployed using the cloud services offered by Sophos.
What was our ROI?
In terms of ROI, the tool pays off within a few months. The tool has big clients with good businesses that are maintained on the tool, so the firewalls are not that much for them.
What's my experience with pricing, setup cost, and licensing?
There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates.
What other advice do I have?
In terms of the product's integration capabilities with other security tools, I would say that they are centralized and easy to manage. You just click on the customer and launch that customer, and you will see everything from that customer, including all the endpoints and firewalls that are being monitored.
I don't know whether the product offers any AI features.
I am not really keen to find out if the product offers features like predictive analytics or automated responses.
As an admin, it will give you a feeling of ease since your endpoints are protected, meaning the real computers are protected from viruses and malware.
I rate the tool a ten out of ten.
Sophos Central
What do you like best about the product?
Sophos Central is best cloud-based cybersecurity platform for unified management which provides various products in a single dashboard and Advanced threat protection which provides advanced threat protection capabilities including machine learning-based detection and response to detect aginst cyber threats, and its implementation is too easy.
What do you dislike about the product?
sophos central is good but lags in few things some of them are its customer assistance is to hard to get, sometimes integration with third party tools becomes hard and its dependency on internet without internet we cannot onboard the devices on sophos central and we cannot also manage the device.
What problems is the product solving and how is that benefiting you?
With the help of sophos central i can centrally manage and monitor all the sophos devices such as Firewall, Endpoint, MDR, etc and it's alerting system against all the threats become easy.
Transforming Security Management: My Positive Experience with Sophos Central
What do you like best about the product?
Sophos Central simplifies security management by providing a centralized and intuitive platform to manage multiple aspects of security. With advanced automation and orchestration capabilities, as well as integration with cutting-edge technologies, it provides effective protection against emerging threats and enhances the operational efficiency of security teams.
What do you dislike about the product?
We may encounter a complex initial setup and limitations in customizing security policies. Users may also experience integration issues with existing systems and consider the cost to be high compared to other solutions.
What problems is the product solving and how is that benefiting you?
Sophos Central addresses a variety of cybersecurity-related issues by providing comprehensive protection against cyber threats, simplifying security management, enabling a rapid response to threats, and enhancing the operational efficiency of security teams.
Centralized cloud security
What do you like best about the product?
The best thing is to be able to manage all the products from a single web console.
What do you dislike about the product?
It only saves the logs for 90 days, it doesn't give the option to save for 1 year.
What problems is the product solving and how is that benefiting you?
Having many consoles for all the products.
Has efficient cloud integration features and good technical support services
What is our primary use case?
We use the product to maintain uptime during the configuration process. It monitors device security as well.
What is most valuable?
The platform’s most valuable feature is seamless integration with other Sophos products, including Sophos Firewall, Sophos AV, and their Managed Detection and Response (MDR) service. It helps manage all the components from one centralized portal.
For how long have I used the solution?
We have been using Sophos Central for two and a half years.
What do I think about the stability of the solution?
It is the most stable version out of all the firewalls by Sophos Central. I rate the stability a nine or ten.
What do I think about the scalability of the solution?
We manage over 100 clients for Sophos Central. I rate the scalability a ten out of ten.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use different products. The main reason for using Sophos Central is the cloud integration features.
How was the initial setup?
The initial setup with Sophos Central, encompassing deployment for firewalls, AV, and other products, has been straightforward. It involves a two-step deployment process. We have to add a firewall to the route. Further, we have to deploy the configuration, and it starts working. It takes around 15 minutes to complete.
What was our ROI?
The product generates a return on investment.
What's my experience with pricing, setup cost, and licensing?
The product has a reasonable price considering the cybersecurity services it offers.
What other advice do I have?
I recommend Sophos Central to others as it is a single cloud integration service. I rate it a nine out of ten.
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