I primarily use Sophos Central to monitor endpoints with active antivirus. It helps me check which endpoints are active and have the Sophos disk encryption solution installed.

The most valuable feature of Sophos Central is its visibility. It provides a comprehensive overview of all endpoints in my system that have Sophos agents running, offering a single pane of glass. This visibility allows me to see that I have a hundred devices that are up to date.

The firewall capabilities of Sophos Central need improvement. I have found it somewhat limited, and I prefer to work directly on the device for firewall management.

I have been using Sophos Central for roughly five years.

I would rate the stability of Sophos Central as eight out of ten since I have never really tested its limits.

I only use it for a couple of functions, such as availability and monitoring elements in the environment, and thus I would rate it a five.

I have not communicated with technical support for Sophos Central.

I participated in the initial setup for a couple of systems, and I would rate the experience as seven out of ten in terms of ease.

Overall, I would rate Sophos Central as six out of ten.

There is significant room for improvement, particularly in the firewall features.

I use the solution in my company as an EPP or an endpoint protection platform and for management purposes.

The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection. The tool also makes some recommendations regarding what action to take for those anomalies.

I will also have to check with my operational team to see what enhancements they want to see in the product.

The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement. Some customers have complained about the tool's slowness. When we click on certain menus, it gets really slow, and when my company reached out to Sophos's team, they said that this is normal behavior. Customers have always complained about the product's slowness.

I have been Sophos Central using for a year and a half.

I have not faced any stability issues with the product. Sometimes, the product gets slow.

It is a SaaS-based tool that can scale up quite easily without a problem.

My company deals with SMB-level customers who use the product.

The technical support for the solution is good, and they responded pretty quickly since our company has a good relationship with Sophos. At times, whenever we need some urgent support, we can push it to our own local contacts. I rate the technical support an eight out of ten.

It is difficult for me to compare Sophos Central with other solutions at the moment because we haven't worked much on other tools.

As Sophos Central is a SaaS-based tool, we don't have to deploy it. We just have to onboard the devices on it and start monitoring it. Get the right link configured, onboard the devices, and then we are good to go.

It is difficult for me to speak about the tool's ROI. The tool is cost-effective.

The tool is competitively priced.

My company chose to work with Sophos Central over the other products in the market since my company has a good relationship with Sophos and also because it offers good support. Our team is also well-versed in the tool, so we are comfortable deploying it to our various customers.

In terms of the benefits derived from the use of the product, I would say that we have a good kind of expertise with Sophos Central, so that is why we are comfortable with the tool internally within our organization.

The tool improves security posture overall since Sophos has multiple products, such as a firewall, SASE, and SD-WAN. The tool integrates very well with many products. The solution can serve as one or a single integrated tool for managing multiple products. The tool is mostly integrated with the suite of products offered by Sophos, not with some other solutions.

The tool provides very good visibility of all the endpoints. The product offers anti-ransomware capabilities.

The product has some AI features that help give recommendations to users. The tool has some automation options.

I rate the tool an eight out of ten.

I use the solution in my company to manage client firewalls. It is also used to manage all the endpoints.

The solution's most valuable feature is the ease with which admins can monitor and troubleshoot issues related to any emails coming into our environment with malware or viruses. The malware and viruses get blocked with the antivirus endpoint functions offered by Sophos.

I am okay with the product. I don't need any more features in the solution since it is already too large of a system.

The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool.

Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.

I have been using Sophos Central since 2017. My company operates as a reseller of the product. My company has a partnership with Sophos.

It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.

There is no need to scale up the product since it is a robust tool.

My company works mostly with e-commerce businesses, retailers, and accounting professionals.

There is no limit if we want to increase the use of the product since all we need to do is just add desktops or new computers for each customer every time they acquire a new device.

The solution's technical support is good. I rate the technical support a ten out of ten.

My company has used only two products, GFI KerioControl and Sophos. We only use Sophos for the endpoints. If we talk about firewall products, there are two different computations in GFI KerioControl and Sophos Firewall. Both the tools are easy to maintain, but compared to Sophos Firewall, GFI KerioControl is much faster at setting up VPN clients and site-to-site VPNs. Both the tools are pretty good for protecting offices with site-to-site connectivity.

The product's initial setup phase is straightforward. If ten were the easiest, I would rate the setup phase as a ten on a scale of one to ten.

Once you have the endpoint software through Splashtop SOS on the client's desktop, install and download the program. In less than five minutes, it can be installed and protected.

Only one person is required to deploy the product through Splashtop SOS.

The product does not require maintenance since it is not an automatically managed process.

The solution is deployed using the cloud services offered by Sophos.

In terms of ROI, the tool pays off within a few months. The tool has big clients with good businesses that are maintained on the tool, so the firewalls are not that much for them.

There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates.

In terms of the product's integration capabilities with other security tools, I would say that they are centralized and easy to manage. You just click on the customer and launch that customer, and you will see everything from that customer, including all the endpoints and firewalls that are being monitored.

I don't know whether the product offers any AI features.

I am not really keen to find out if the product offers features like predictive analytics or automated responses.

As an admin, it will give you a feeling of ease since your endpoints are protected, meaning the real computers are protected from viruses and malware.

I rate the tool a ten out of ten.

We use the product to maintain uptime during the configuration process. It monitors device security as well.

The platform’s most valuable feature is seamless integration with other Sophos products, including Sophos Firewall, Sophos AV, and their Managed Detection and Response (MDR) service. It helps manage all the components from one centralized portal.

We have been using Sophos Central for two and a half years.

It is the most stable version out of all the firewalls by Sophos Central. I rate the stability a nine or ten.

We manage over 100 clients for Sophos Central. I rate the scalability a ten out of ten.

The technical support services are good.

We use different products. The main reason for using Sophos Central is the cloud integration features.

The initial setup with Sophos Central, encompassing deployment for firewalls, AV, and other products, has been straightforward. It involves a two-step deployment process. We have to add a firewall to the route. Further, we have to deploy the configuration, and it starts working. It takes around 15 minutes to complete.

The product generates a return on investment.

The product has a reasonable price considering the cybersecurity services it offers.

I recommend Sophos Central to others as it is a single cloud integration service. I rate it a nine out of ten.

I've been involved in installing and supporting Sophos Central for customers, particularly focusing on server security.

I have experience using Sophos Central for endpoint security management, particularly in two major companies: Dunkin' Brothers and Shop Up Limited. Dunkin' Brothers has approximately 500 support center users, while Shop Up Limited has around 700 users. On a scale of one to ten, I would rate my experience with Sophos Central as a six or seven at most, with six being the average.

We've observed significant improvements in threat detection and response capabilities since implementing Sophos Central, especially when compared to other endpoint solutions like Fortinet. This enhanced capability has made Sophos Central a highly sought-after solution in Bangladesh. Customers appreciate the effectiveness and efficiency of Sophos Central's threat response compared to other options in the market. One notable example is a client of ours who experienced attempted hacking. Sophos Central promptly detected and blocked the intrusion, alerting our client to the potential threat. Our client appreciated the proactive response and effective blocking of the hacker, highlighting the superior quality of support provided by Sophos Central.

Sophos Central's automated threat response played a crucial role in mitigating security risks, as exemplified in a recent case at Popular Pharmaceutical Limited. With nearly 300 users relying on endpoint security with threat response and managed detection, they detected suspicious activity indicating potential hacking attempts from external networks. Thanks to Sophos Central's automated response, the malicious traffic was promptly blocked, and the IT team was alerted to the suspicious behavior. Additionally, when a ransomware attack occurred on one system, Sophos Central's support center swiftly isolated the affected system, preventing the further spread of the attack.

Sophos Central's reporting and analytics capabilities greatly contribute to providing actionable insights to our customers. I genuinely appreciate the effectiveness of Sophos in generating comprehensive reports, which cover all aspects efficiently. I would rate this feature as an eight out of ten for its robustness and usability.

The interface of Sophos Central has significantly contributed to the ease of managing security policies and procedures. In my experience, I've found it to be highly efficient, especially when compared to other solutions like Fortinet. The features such as system heartbeat and automatic system updates are particularly commendable.

One of the significant advantages of Sophos is its affordability compared to other technologies like Check Point and Fortinet. This makes it a preferred choice for businesses, especially government and smaller operations.

The most popular features of Sophos Central are its heartbeat functionality, threat response and detection capabilities, and its rule management system. Notably, the rule management system is not limited to servers but extends to client systems as well. These three components are highly valued for their effectiveness. Additionally, the ability to manage rules through a drag-and-drop system adds further convenience to our administration tasks.

One feature that I find particularly valuable for maintaining our cybersecurity posture is the automatic update functionality. This feature ensures that our systems are consistently up to date with the latest security patches and enhancements. Additionally, the ability to push updates to every software center by default is highly convenient and efficient in ensuring that all endpoints are properly secured.

Although Sophos Central is well-established, there's a shortage of engineers available locally, which has hindered our ability to effectively support and implement solutions. I believe there's room for improvement, especially in terms of traffic monitoring. If Sophos Central could provide detailed traffic monitoring based on user counts, similar to what is available in Fortinet, it would enhance the overall value proposition for our customers. Sophos could potentially provide more detailed insights into user activity, such as the number of users currently logged into the system and those already under protection. Additionally, it would be beneficial to have visibility into network traffic, including guest networks, and identify any suspicious activities or attempts to access unauthorized resources. The main drawback lies in the weak after-sales support system.

I have been working with it for two years.

I find Sophos to be quite stable, especially considering its widespread usage in Bangladesh, with approximately 1.8 million devices currently relying on it. This stability is particularly beneficial for small businesses or offices seeking security solutions.

It provides good scalability capabilities.

The installation process in Sophos Central is significantly easier compared to other solutions. It's straightforward and hassle-free – we can simply download the necessary plugins from the Central warehouse and install them with ease.

The deployment time for Sophos Central varies depending on factors such as the number of users, desktops, or nodes being connected. For smaller deployments involving around ten or twenty users connecting to Sophos Central, the process typically takes a maximum of two to two and a half hours. During this time, the network may need to be disconnected temporarily. Once logged into Sophos, the license can be installed, and then the PCs will automatically receive installation prompts via email. Each computer usually requires around fifteen to twenty minutes to complete the installation of Sophos Central nodes.

During our previous deployment, there were three of us, including myself, working as senior system engineers. Both of my colleagues had approximately two years of experience with Sophos. With such expertise within our team, deployment tasks were typically straightforward and didn't require much effort. However, when faced with customer requests for complex rules or configurations beyond our capabilities, we would engage with our local vendor and service partners for assistance.

The pricing of Sophos is quite reasonable and generally cheaper compared to competitors like Fortinet and Check Point. However, it's important to note that certain licenses may come with higher costs, which can be a drawback.

I believe incorporating Sophos Central into security infrastructure could further enhance the defenses. However, considering customers' perspectives and budget constraints, particularly for small and medium-sized organizations, it's essential to ensure cost-effectiveness. In Bangladesh, there's a growing preference for Sophos due to its suitability for various environments and budget scales. Therefore, I suggest focusing on improving sales and after-sales support to meet the increasing demand and effectively deploy Sophos solutions across Bangladesh. Overall, I would rate it six out of ten.