I primarily use Sophos Central to monitor endpoints with active antivirus. It helps me check which endpoints are active and have the Sophos disk encryption solution installed.

The most valuable feature of Sophos Central is its visibility. It provides a comprehensive overview of all endpoints in my system that have Sophos agents running, offering a single pane of glass. This visibility allows me to see that I have a hundred devices that are up to date.

The firewall capabilities of Sophos Central need improvement. I have found it somewhat limited, and I prefer to work directly on the device for firewall management.

I have been using Sophos Central for roughly five years.

I would rate the stability of Sophos Central as eight out of ten since I have never really tested its limits.

I only use it for a couple of functions, such as availability and monitoring elements in the environment, and thus I would rate it a five.

I have not communicated with technical support for Sophos Central.

I participated in the initial setup for a couple of systems, and I would rate the experience as seven out of ten in terms of ease.

Overall, I would rate Sophos Central as six out of ten.

There is significant room for improvement, particularly in the firewall features.

I've been involved in installing and supporting Sophos Central for customers, particularly focusing on server security.

I have experience using Sophos Central for endpoint security management, particularly in two major companies: Dunkin' Brothers and Shop Up Limited. Dunkin' Brothers has approximately 500 support center users, while Shop Up Limited has around 700 users. On a scale of one to ten, I would rate my experience with Sophos Central as a six or seven at most, with six being the average.

We've observed significant improvements in threat detection and response capabilities since implementing Sophos Central, especially when compared to other endpoint solutions like Fortinet. This enhanced capability has made Sophos Central a highly sought-after solution in Bangladesh. Customers appreciate the effectiveness and efficiency of Sophos Central's threat response compared to other options in the market. One notable example is a client of ours who experienced attempted hacking. Sophos Central promptly detected and blocked the intrusion, alerting our client to the potential threat. Our client appreciated the proactive response and effective blocking of the hacker, highlighting the superior quality of support provided by Sophos Central.

Sophos Central's automated threat response played a crucial role in mitigating security risks, as exemplified in a recent case at Popular Pharmaceutical Limited. With nearly 300 users relying on endpoint security with threat response and managed detection, they detected suspicious activity indicating potential hacking attempts from external networks. Thanks to Sophos Central's automated response, the malicious traffic was promptly blocked, and the IT team was alerted to the suspicious behavior. Additionally, when a ransomware attack occurred on one system, Sophos Central's support center swiftly isolated the affected system, preventing the further spread of the attack.

Sophos Central's reporting and analytics capabilities greatly contribute to providing actionable insights to our customers. I genuinely appreciate the effectiveness of Sophos in generating comprehensive reports, which cover all aspects efficiently. I would rate this feature as an eight out of ten for its robustness and usability.

The interface of Sophos Central has significantly contributed to the ease of managing security policies and procedures. In my experience, I've found it to be highly efficient, especially when compared to other solutions like Fortinet. The features such as system heartbeat and automatic system updates are particularly commendable.

One of the significant advantages of Sophos is its affordability compared to other technologies like Check Point and Fortinet. This makes it a preferred choice for businesses, especially government and smaller operations.

The most popular features of Sophos Central are its heartbeat functionality, threat response and detection capabilities, and its rule management system. Notably, the rule management system is not limited to servers but extends to client systems as well. These three components are highly valued for their effectiveness. Additionally, the ability to manage rules through a drag-and-drop system adds further convenience to our administration tasks.

One feature that I find particularly valuable for maintaining our cybersecurity posture is the automatic update functionality. This feature ensures that our systems are consistently up to date with the latest security patches and enhancements. Additionally, the ability to push updates to every software center by default is highly convenient and efficient in ensuring that all endpoints are properly secured.

Although Sophos Central is well-established, there's a shortage of engineers available locally, which has hindered our ability to effectively support and implement solutions. I believe there's room for improvement, especially in terms of traffic monitoring. If Sophos Central could provide detailed traffic monitoring based on user counts, similar to what is available in Fortinet, it would enhance the overall value proposition for our customers. Sophos could potentially provide more detailed insights into user activity, such as the number of users currently logged into the system and those already under protection. Additionally, it would be beneficial to have visibility into network traffic, including guest networks, and identify any suspicious activities or attempts to access unauthorized resources. The main drawback lies in the weak after-sales support system.

I have been working with it for two years.

I find Sophos to be quite stable, especially considering its widespread usage in Bangladesh, with approximately 1.8 million devices currently relying on it. This stability is particularly beneficial for small businesses or offices seeking security solutions.

It provides good scalability capabilities.

The installation process in Sophos Central is significantly easier compared to other solutions. It's straightforward and hassle-free – we can simply download the necessary plugins from the Central warehouse and install them with ease.

The deployment time for Sophos Central varies depending on factors such as the number of users, desktops, or nodes being connected. For smaller deployments involving around ten or twenty users connecting to Sophos Central, the process typically takes a maximum of two to two and a half hours. During this time, the network may need to be disconnected temporarily. Once logged into Sophos, the license can be installed, and then the PCs will automatically receive installation prompts via email. Each computer usually requires around fifteen to twenty minutes to complete the installation of Sophos Central nodes.

During our previous deployment, there were three of us, including myself, working as senior system engineers. Both of my colleagues had approximately two years of experience with Sophos. With such expertise within our team, deployment tasks were typically straightforward and didn't require much effort. However, when faced with customer requests for complex rules or configurations beyond our capabilities, we would engage with our local vendor and service partners for assistance.

The pricing of Sophos is quite reasonable and generally cheaper compared to competitors like Fortinet and Check Point. However, it's important to note that certain licenses may come with higher costs, which can be a drawback.

I believe incorporating Sophos Central into security infrastructure could further enhance the defenses. However, considering customers' perspectives and budget constraints, particularly for small and medium-sized organizations, it's essential to ensure cost-effectiveness. In Bangladesh, there's a growing preference for Sophos due to its suitability for various environments and budget scales. Therefore, I suggest focusing on improving sales and after-sales support to meet the increasing demand and effectively deploy Sophos solutions across Bangladesh. Overall, I would rate it six out of ten.

My customers choose to use Sophos Central for centralized management of their cybersecurity. A key scenario is combining Sophos Endpoint and Sophos Firewall, using features like Synchronized Security. This ensures that if an endpoint is compromised, the information is quickly shared with the firewall, allowing for automatic protection of both endpoints and the network. The convenience of managing these security aspects together is a major benefit for organizations.

I have noticed a significant improvement in how Sophos Central functions for our organization. With recent upgrades, the automatic synchronization of licenses in firewalls stands out. This eliminates the manual hassle of entering license renewal details, making the process seamless and worry-free for our customers.

One of the most valuable features of Sophos Central is its Synchronized Security.

One area I would like to see improvement in Sophos Central is the multi-factor authentication process. Currently, it involves multiple steps with email, phone, and Sophos Authenticator, which can be cumbersome. I faced issues when I lost my phone, making it challenging to log in. Finding a more user-friendly MFA solution would be great. Overall, apart from that, Sophos Central has made significant improvements in the past year and is now a competitive and reliable product.

I have been working with Sophos Central for a year.

We have not had any stability issues so far.

I find Sophos' technical support to be very good. I would rate it as an eight out of ten.

Besides Sophos, I have worked with Zoho, Check Point, Kaspersky, ESET, and CrowdStrike.

The initial setup process for Sophos Central is straightforward. You sign up at Central.Sophos.com, confirm via email, and provide the required information. It is a quick and simple process, typically taking about 10 to 15 minutes for the initial account creation. One person is sufficient for deployment, and it doesn't require a lot of time or resources. Maintaining Sophos Central is generally straightforward, requiring about 5% maintenance. This includes monitoring events and addressing issues flagged by Sophos Endpoint. The IT admin may need to manually intervene in cases where the endpoint detects a file it cannot remove independently. Overall, maintenance is minimal but involves occasional attention to ensure optimal security.

No, there are no additional fees for creating a Sophos Central account. It depends on the services needed. We can connect a limited number of firewalls to Sophos Central without extra charges. However, for managed endpoint centers with Cisco, there may be auto-query license fees in some scenarios.

My advice for new users would be that for those managing both endpoints and firewalls, especially in scenarios where comprehensive security is crucial, I strongly recommend Sophos Central. The use of Synchronized Security provides data visibility and protection, ensuring that malicious activities on endpoints are promptly detected and isolated by Sophos firewalls. This significantly reduces the burden on IT admins and enhances overall network security. Overall, I would rate Sophos Central as a seven out of ten.

We incorporate it into our demo for its cloud-based security solution, similar to Trend Micro Logistics, ensuring robust security for both client machines and servers. The inclusion of features enhances the user experience, providing a friendly and intuitive interface.

It's highly valuable as it ensures that no unauthorized installations occur without the IT team's permission, maintaining a secure environment. This allows for precise application of security measures, similar to a firewall, where connectivity and application definitions are meticulously managed. The protection and enterprise-level features are commendable, offering robust control and firewall management for designated machines. Additionally, encryption can be applied seamlessly through the support center, providing comprehensive control over all aspects of security. The backend protection further enhances the overall security posture.

Vulnerability protection and monitoring any changes are crucial aspects that require attention. Considering the specific requirements of the banking sector where constant internet usage may not be permissible, it might be worthwhile for the company to reconsider offering an on-premises solution. This would cater to users who prefer or require an in-house solution due to security and permission concerns associated with internet networks. The DLP feature is present, but it may not be considered a comprehensive DLP solution and it should be improved.

I would rate its stability capabilities seven out of ten.

It caters to a wide range of customers, including small and medium enterprises. It is versatile and adaptable, working effectively in various scenarios and meeting the diverse needs of its user base, regardless of the size or type of business.

I would rate its customer service and support eight out of ten.

The initial setup posed some complexities in the process.

Being a cloud solution eliminates the need to set up client-server arrangements for databases as everything is readily available. You just need to create a login account, sign in, download or deploy the agent on servers, and apply policies. However, a lightweight agent is essential to prevent any adverse impact on machine performance during evaluation. The deployment process can be completed in five minutes.

The price is relatively affordable. When compared to other vendors, it is a more cost-effective option. I would rate it six out of ten.

If you're focused on client security, I recommend opting for Sophos Central. Overall, I would rate it seven out of ten.

Sophos Central provides a unified security platform that simplifies the management of our firewall, EDR, XDR, endpoint security, email security, and access points. The synchronized collaboration among these components ensures a cohesive defense against cyber threats through a streamlined, centralized console. This integrated approach not only enhances security but also simplifies administration.

Our clients have found significant advantages in using Sophos extensively. One key benefit is its efficient use of bandwidth, especially in medium-sized organizations. In the Bangladesh market, where enterprise solutions are common, Sophos stands out for being cost-effective.

What I find most valuable in Sophos Central is its clear and detailed threat visibility on the dashboard. Unlike some other security products, Sophos shows every threat it catches and it makes it stand out in my analysis. In my monthly reports, Sophos consistently outperforms others, especially in inspecting and handling threats. This transparency is a big plus, especially when managing clients.

I would like to see improvements in the password recovery process within the Sophos Central solution. Currently, the process of recovering a forgotten password involves unnecessary complexity, and it takes a considerable amount of time, often up to 15 minutes or more. This aspect doesn't seem to be a security feature but rather a system-related issue.

I have been working with Sophos Central for four years.

The solution is very stable. A while back, some clients got hit by ransomware, so I installed Sophos Central on over four hundred PCs, and there haven't been any more ransomware issues since then.

Sophos Central is quite scalable.

The initial setup was incredibly easy, more than easy. There is zero task provision support, making the process smooth and straightforward. Deploying Sophos Central to a customer's side is straightforward. I create an account using the client's email on Sophos Partner Central, manage their chosen products, and configure everything to fit the needs of each department. It is generally a speedy deployment.

The pricing structure of Sophos is notably lower compared to other security vendors, making the ROI percentage higher for our clients.

Unlike pricier and less customer-friendly alternatives, Sophos provides a robust solution at a reasonable price.

Sophos Central is great for syncing security across different tools and works well with Azure Cloud. However, some competitors, like Palo Alto, don't have the same level of security sync in the cloud dashboard. Sophos might be the better choice for streamlined security.

My advice to new users would be to focus on Sophos XDR and EDR, as they have proven to be excellent products in my experience. While Sophos Central is not a standalone product, the XDR and EDR services offer robust cybersecurity solutions. However, I have encountered some issues with Sophos firewall, particularly related to firmware updates causing productivity disruptions. To avoid these challenges, I suggest prioritizing Sophos EDR, XDR, and MDR services, as they consistently deliver reliable performance in the Sophos portfolio. Overall, I would rate the solution as a seven out of ten.

Regarding use cases, our main focus with the solution is on endpoints and endpoint security. We've acquired around a hundred licenses and deployed them to our employees to ensure comprehensive security and avoid any potential security risks.

The user interface of Sophos Central is excellent. One standout feature is the ease of identifying endpoints. If you have the serial number, that's sufficient to fetch the relevant endpoint. For instance, if you want to identify devices with the solution, you can easily do so using the serial number. Another noteworthy aspect is the real-time visibility into malware threats. In the malware alerts, you can precisely see the issue, where it occurred, and the recommended actions for IT personnel. This real-time insight is incredibly valuable.

Integration with third party applications should be improved.

I used the solution for around three years but last used it in September 2022, about a year ago.

The solution is stable.

We have had 100 people using the solution in our organization.

I contacted them two or three times, and they responded promptly each time. They addressed my queries and concerns quickly.

The initial setup was straightforward.

The product's pricing was somewhat high. We paid Rs. 1500 INR per license, approximately equivalent to 20 USD.

Users can check out other solutions like CrowdStrike too.

It acts as a central management platform that connects to all our mobile devices and laptops.

One of the standout features is its highly detailed and user-friendly graphical interface. In comparison to other device control software I've used, it provides a comprehensive and intuitive dashboard, and I can easily locate the information I need within the software by accessing the built-in help feature. Even users who are not familiar with Sophos can navigate the dashboard with ease.

Having a mobile app for Sophos Central would be a highly valuable addition. With the current hybrid work environment and travel requirements, having a mobile solution would greatly improve our ability to access and navigate Sophos Central on the go, enhancing the overall user experience and making it a more portable solution.

I've been working as an infrastructure engineer at my current organization for the past two years, but the organization has been using Sophos Central for about three to four years now.

Overall, it's a reliable and stable product.

It is indeed a scalable product. Whenever we required specific features or solutions, we engaged with Sophos sales and our trusted third-party provider. They have been instrumental in helping us scale up our existing solutions, whether it's related to firewalls, networking, or other technical aspects. The ease of scalability has been a notable benefit, allowing us to adapt to our evolving needs effectively. We have approximately two hundred users working with it.

The support service has been of good quality in my experience.

Our company primarily focuses on providing training services, with a specialization in firewall training. Our journey with Sophos began when we initially acquired Sophos firewalls. Subsequently, as we sought a comprehensive solution for managing various devices, including laptops, computers, and mobile devices used by our employees, we discovered Sophos Central Dashboards. This product offered the device control and management features we needed, complementing our existing use of Sophos UTM and firewalls.

The initial setup was relatively straightforward, and I found it to be less challenging compared to configuring other server software. I attribute this ease of setup to the well-structured and easy-to-follow documentation provided.

It's not considered a cheap solution and falls more in the moderate pricing category.

I would recommend exploring alternative solutions and assessing them to determine if Sophos Central is the right fit for your needs. While there may be other options available that could potentially be simpler, I still believe that Sophos is a strong choice. It has proven to be relatively easy to both install and configure, making it a viable and convenient option. Overall, I would rate it six out of ten.