The main use cases for Sophos Central involve monitoring my client, viewing the events, and seeing reports of the detections and events. I will probably integrate with an XDR application before the end of this year, and I will likely integrate Sophos Central with Cisco's Splunk for some projects from Cisco Splunk.
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All-in-One Security Dashboard That Simplifies Management
What do you like best about the product?
Sophos Central is that it lets me manage everything—like computers, firewalls, and mobile devices—from one easy-to-use dashboard. I don’t have to jump between different tools; everything is in one place.The integration with other Sophos products is seamless, and their support team is always responsive whenever help is needed. It’s simple, clean, and gives real-time protection updates, so I always know my systems are safe.
What do you dislike about the product?
The initial setup can feel slightly technical for beginners.But overall, it’s still very reliable and easy to manage once everything is set up.
What problems is the product solving and how is that benefiting you?
Sophos Central helps us manage all our security needs from one place, which saves a lot of time and effort. Earlier, it was difficult to track and update multiple devices individually, but now everything is centralized and automated. It quickly detects and stops threats before they spread, keeping our systems safe. The real-time monitoring and detailed reports make it easy to spot issues early. Overall, it has improved our network visibility, reduced manual work, and strengthened our organization’s security posture.
Love Sophos Central
What do you like best about the product?
It's very easy to centrally manage all of our Sophos customers from one location.
What do you dislike about the product?
The only thing I wish was different would be to either be able to access multiple clients at a time, or let it be easier to switch between clients.
What problems is the product solving and how is that benefiting you?
It gives us a central location where we can manage all our customers and their devices & firewalls.
Provides efficient management with excellent support and seamless integration
What is our primary use case?
What is most valuable?
The best features of Sophos Central are that it is very friendly and manageable.
Sophos Central is very user-friendly and easy to manage. A good response from support makes it easy, and it is not a heavy client on my workstation. We have had no issues with other products; we never had an issue in three years and seven months with other products.
Regarding the Intercept X technology in Sophos Central, we have had no issues with that support.
What needs improvement?
I have read some information a few months ago about the machine learning features in Sophos Central, and I saw that they added an AI tool, AI feature in the Sophos Central console. However, I haven't used it too much.
Regarding the data lake feature in Sophos Central, I saw how I can query history from my workstation to do threat intelligence. At this moment, I would want to see improvements; in this case, I wouldn't want to see products that I don't have.
I don't have a Sophos firewall or many products that appear in the console, even though I don't have them enabled. This is the only thing I don't appreciate about Sophos Central. I see Sophos Switch, Sophos Firewall, and I would prefer that if I don't have that product, it doesn't appear or is hidden from the main menu unless I select it to add.
For how long have I used the solution?
I have used Sophos Central for three years and seven months.
How are customer service and support?
Sophos Central integrates effectively with other products.
In terms of support, I would rate the support for Sophos Central a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Sophos Central, we had Trend Micro.
What was our ROI?
I have seen a return on investment with Sophos Central. We returned our investment within the first year.
What's my experience with pricing, setup cost, and licensing?
My thoughts on the pricing or licensing with Sophos Central are that it is very good.
Which other solutions did I evaluate?
Currently, we are using Fortinet for firewall and Cisco Firepower, and we are implementing some products from Cisco at this time including Cisco Secure Access, Cisco Webex, Cisco Duo, and Meraki. We are now implementing about six products from security from Cisco.
What other advice do I have?
I am extremely satisfied with Sophos Central. On a scale of one to ten, I rate Sophos Central a ten out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Sophos Central: One Console, Complete Security
What do you like best about the product?
What I like best about Sophos Central is the way it unifies everything into a single, cloud-based console. Instead of juggling multiple dashboards for firewall, endpoint, email, and mobile, I can manage it all from one place. The interface is clean, policies are easy to deploy, and reporting is clear and detailed.
What do you dislike about the product?
Initially, the wide range of features can feel a little overwhelming, especially for someone new to the Sophos ecosystem. However, this quickly becomes a positive because it means you don’t need multiple vendors or platforms — everything you need for protection and response is consolidated into one tool.
What problems is the product solving and how is that benefiting you?
Sophos Central is solving the problem of fragmented security management. Traditionally, endpoint, firewall, and email security all required different tools and consoles, which slowed down detection and response. With Sophos Central, everything is consolidated, giving me end-to-end visibility and control.
SOPHOS CENTERAL
What do you like best about the product?
manage endpoint, server, firewall, mobile, email, and cloud security all from a single console.
What do you dislike about the product?
Some users report noticeable slowdowns on devices when running Intercept X with deep learning and exploit prevention — especially on lower-end PCs or servers.
What problems is the product solving and how is that benefiting you?
Endpoint, firewall, email, mobile, server, and cloud security — all managed from one centralized cloud dashboard.
Sophos helped us establish a strong and secure infrastructure.
What do you like best about the product?
Sophos Central EDR solution and its policy implementation
What do you dislike about the product?
None as of now, however, would suggest if same policies with different configurations are merged into one for efficiency.
What problems is the product solving and how is that benefiting you?
Sophos EDR is helping us establish strong endpoint security measures and supporting a comprehensive access management control.
Sophos Security for Endpoints
Sophos makes security for endpoints an easy solution. All our instances are safeguarded by Sophos Security product and it is easy to install and monitor. Does a good job with keeping up with safe guarding against latest threats to endpoints.
Easy to monitor and troubleshoot issues, helping prevent malware and virus attacks
What is our primary use case?
I use the solution in my company to manage client firewalls. It is also used to manage all the endpoints.
What is most valuable?
The solution's most valuable feature is the ease with which admins can monitor and troubleshoot issues related to any emails coming into our environment with malware or viruses. The malware and viruses get blocked with the antivirus endpoint functions offered by Sophos.
What needs improvement?
I am okay with the product. I don't need any more features in the solution since it is already too large of a system.
The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool.
Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.
For how long have I used the solution?
I have been using Sophos Central since 2017. My company operates as a reseller of the product. My company has a partnership with Sophos.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
There is no need to scale up the product since it is a robust tool.
My company works mostly with e-commerce businesses, retailers, and accounting professionals.
There is no limit if we want to increase the use of the product since all we need to do is just add desktops or new computers for each customer every time they acquire a new device.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company has used only two products, GFI KerioControl and Sophos. We only use Sophos for the endpoints. If we talk about firewall products, there are two different computations in GFI KerioControl and Sophos Firewall. Both the tools are easy to maintain, but compared to Sophos Firewall, GFI KerioControl is much faster at setting up VPN clients and site-to-site VPNs. Both the tools are pretty good for protecting offices with site-to-site connectivity.
How was the initial setup?
The product's initial setup phase is straightforward. If ten were the easiest, I would rate the setup phase as a ten on a scale of one to ten.
Once you have the endpoint software through Splashtop SOS on the client's desktop, install and download the program. In less than five minutes, it can be installed and protected.
Only one person is required to deploy the product through Splashtop SOS.
The product does not require maintenance since it is not an automatically managed process.
The solution is deployed using the cloud services offered by Sophos.
What was our ROI?
In terms of ROI, the tool pays off within a few months. The tool has big clients with good businesses that are maintained on the tool, so the firewalls are not that much for them.
What's my experience with pricing, setup cost, and licensing?
There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates.
What other advice do I have?
In terms of the product's integration capabilities with other security tools, I would say that they are centralized and easy to manage. You just click on the customer and launch that customer, and you will see everything from that customer, including all the endpoints and firewalls that are being monitored.
I don't know whether the product offers any AI features.
I am not really keen to find out if the product offers features like predictive analytics or automated responses.
As an admin, it will give you a feeling of ease since your endpoints are protected, meaning the real computers are protected from viruses and malware.
I rate the tool a ten out of ten.
Transforming Security Management: My Positive Experience with Sophos Central
What do you like best about the product?
Sophos Central simplifies security management by providing a centralized and intuitive platform to manage multiple aspects of security. With advanced automation and orchestration capabilities, as well as integration with cutting-edge technologies, it provides effective protection against emerging threats and enhances the operational efficiency of security teams.
What do you dislike about the product?
We may encounter a complex initial setup and limitations in customizing security policies. Users may also experience integration issues with existing systems and consider the cost to be high compared to other solutions.
What problems is the product solving and how is that benefiting you?
Sophos Central addresses a variety of cybersecurity-related issues by providing comprehensive protection against cyber threats, simplifying security management, enabling a rapid response to threats, and enhancing the operational efficiency of security teams.
Centralized cloud security
What do you like best about the product?
The best thing is to be able to manage all the products from a single web console.
What do you dislike about the product?
It only saves the logs for 90 days, it doesn't give the option to save for 1 year.
What problems is the product solving and how is that benefiting you?
Having many consoles for all the products.
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