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Chatbot solution is okay, but needs improvement on support/handholding.
What do you like best about the product?
In general, chatbot, as is with other vendors, are still in their early phase. IMO there is still a lot to evaluate in terms of this vendor as based on our experience; there's still a lot of unexplored functionalities that they have not showcased yet.
What do you dislike about the product?
Handholding and support with clients need to be improved a lot. Expertise with ticketing platform should be improved as well here as end-to-end ownership seems to be not in place.
What problems is the product solving and how is that benefiting you?
Volume, improving self-serve, and deflection.
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Chat Bot solution for multi channel to reach your customer
What do you like best about the product?
the bot train, the bot journey, supportive team support and responsive account manager
What do you dislike about the product?
need more effort to justify and adjust to our business process
What problems is the product solving and how is that benefiting you?
solve the load to our live agents to answer for a customer to our most basic enquiry. quick response since handling by bot not rely to human
Overall Product Review Yellow.AI
What do you like best about the product?
How The Customer Success Team and Delivery Team always help us and find us a way to workaround any challenges
What do you dislike about the product?
The process of how we request a changed on an update with Adoption Team
What problems is the product solving and how is that benefiting you?
-Ticket deflection from our customers
-Boost UX and UI
-Boost UX and UI
Bot Training LTI
What do you like best about the product?
The knowledge and teaching technique by SME. Overall great experience and fun task.
What do you dislike about the product?
The Bot application can be made more user-friendly and analytics can be improved.
What problems is the product solving and how is that benefiting you?
Building Chatbot and assistants using developer-friendly IDE.
Superb Bot Builder
What do you like best about the product?
Creating a chatbot was smooth and seamless. I especially enjoyed the process of creating journeys and utternces.
The option of having multiple languages in the bot I created was superb.
The option of having multiple languages in the bot I created was superb.
What do you dislike about the product?
I couldn't use the code option as it is a premium option; however, the fact that I was able to create a few journeys without code was remarkable.
What problems is the product solving and how is that benefiting you?
Communication challenges.
The benefit realized is the ability to have seamless interaction between different products and their consumers.
The benefit realized is the ability to have seamless interaction between different products and their consumers.
Yellow.ai fixed our customer feedback issues
What do you like best about the product?
Ease of use.
Connectivity.
Excellent Service and Support team.
Connectivity.
Excellent Service and Support team.
What do you dislike about the product?
Billing process and initial financial assistance
What problems is the product solving and how is that benefiting you?
Operational inefficiency.
Recommendations to others considering the product:
Great product for conversational intelligence.
Highly recommend Yellow.ai chat bots
What do you like best about the product?
Good communication, open to suggestions.
What do you dislike about the product?
Everything is fine as of now. Good followups and communication
What problems is the product solving and how is that benefiting you?
Customer experience. Easier chat solutions
Recommendations to others considering the product:
It was great working with team Yellow.ai. We have installed their BOT service in our Dubai-based e-commerce site babystore.ae. Mr.Pavan and Mr.Abhishek Bhadoria have shown great support throughout the implementation.
I am looking forward to working with them in a more extended way.
I am looking forward to working with them in a more extended way.
Yellow Messenger Review
What do you like best about the product?
The interface and the connection to customers made user friendly
What do you dislike about the product?
Nothing till date everything is perfect
What problems is the product solving and how is that benefiting you?
Customer Support and the Customer Interaction
Recommendations to others considering the product:
If You are looking for a Customer Support Messenger Platform Yellow Messenger is the right one
Strong conversational AI product with excellent tech and support service.
What do you like best about the product?
The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.
What do you dislike about the product?
The product doesn't provide ease of new journey creation or updating existing journeys. For updating journeys or communication it involves developer effort.
What problems is the product solving and how is that benefiting you?
To meet the increased demand for virtual interactions we evaluated several new tools to improve our customer experience. We chose YM to help us build a chatbot to help improve our customer experience on both the webchat and WhatsApp messaging platforms. The AI-enabled chatbot has been designed to provide yet another touchpoint for customers to reach out to Design Cafe to book meetings with designers as well as seek information 24/7. With the chatbots in place, we see more than 50% of Chat/ WhatsApp users are able to schedule meetings with designers without human intervention. We see more than 15% of our new customers now schedule meetings via the chatbot.
Futuristic platform for conversational commerce
What do you like best about the product?
Onboarding and easy to set up and get started with the operation
What do you dislike about the product?
As products are new needs more intuitive design and user experience
What problems is the product solving and how is that benefiting you?
Customer engagement and conversational commerce flow
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