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Strong conversational AI product with excellent tech and support service.
What do you like best about the product?
The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.
What do you dislike about the product?
The product doesn't provide ease of new journey creation or updating existing journeys. For updating journeys or communication it involves developer effort.
What problems is the product solving and how is that benefiting you?
To meet the increased demand for virtual interactions we evaluated several new tools to improve our customer experience. We chose YM to help us build a chatbot to help improve our customer experience on both the webchat and WhatsApp messaging platforms. The AI-enabled chatbot has been designed to provide yet another touchpoint for customers to reach out to Design Cafe to book meetings with designers as well as seek information 24/7. With the chatbots in place, we see more than 50% of Chat/ WhatsApp users are able to schedule meetings with designers without human intervention. We see more than 15% of our new customers now schedule meetings via the chatbot.
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Futuristic platform for conversational commerce
What do you like best about the product?
Onboarding and easy to set up and get started with the operation
What do you dislike about the product?
As products are new needs more intuitive design and user experience
What problems is the product solving and how is that benefiting you?
Customer engagement and conversational commerce flow
Refferal to Friend
What do you like best about the product?
Interface and service of Yellow Messenger
What do you dislike about the product?
Nothing to be specified everything seems ok
What problems is the product solving and how is that benefiting you?
Customer Relationship problems has been sorted out
Chat Bot Platform for Professionals
What do you like best about the product?
Real-time chatting with customers, file sharing, conversations and quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data.
What do you dislike about the product?
You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.
What problems is the product solving and how is that benefiting you?
I can connect with customers directly on their WhatsApp to provide a real-time solution.
Recommendations to others considering the product:
Highly recommended to professionals to connect with customer in real time.
Review on HR Chat Bot and Employee Engagement Bot after using for 1.5 years
What do you like best about the product?
The capability of the bot to integrate with our internal and 3rd party applications to provide real-time information is really great. It has helped us to think about more HR Use cases to include chatbots and provide a better experience to employees.
What do you dislike about the product?
The user interface needs an uplift. Eg: if we use the bot for applying leaves/update addresses, it should give a form with one submit button rather than submitting each line separately.
Improved analytics on user adoption.
Improved analytics on user adoption.
What problems is the product solving and how is that benefiting you?
Employee experience with the HR Support team, Employee Engagement, and Pulse survey
Yellow Messenger is an innovative platform with various concepts of Bot building
What do you like best about the product?
1. Integration
2. Scalability
3.scope of Customization
2. Scalability
3.scope of Customization
What do you dislike about the product?
1. Ease of use
2. Customer Support
3. Inconsistencies
2. Customer Support
3. Inconsistencies
What problems is the product solving and how is that benefiting you?
We are using yellow.ai to provide a seamless bot experience to our customers.
Recommendations to others considering the product:
Make sure the customization options which are present are according to your need. You can always get it changed as per your need.
My experience with Yellow Messenger has been Wow.
What do you like best about the product?
Highly trained AI/ML engine catering to my need. Its value for money.
What do you dislike about the product?
All good. Team is very helpful. No downsides.
What problems is the product solving and how is that benefiting you?
Excellent customer service is hallmark of any customer centric organization. Today is the era of self service & anytime/anywhere banking. Through Yellow.ai's AI/ML powered Chatbots & Whatsapp channel we are providing such a digital platform on various channels to our customers.
Recommendations to others considering the product:
Yellow.ai team is very friendly & approachable. They are highly skilled & expert in their field. Ready to help anytime. Pleae explore their services.
Good chat robot creation portal
What do you like best about the product?
Flexibility, integrity, good support,
What do you dislike about the product?
Sometimes small bugs rise in the system which user can't fix
What problems is the product solving and how is that benefiting you?
Bot creation and implementation
Srinivas Kumar b
What do you like best about the product?
Good training + material.
Simple instructions to create bot in a sandbox.
Got exposure to use AI bot and it helped me to think of using it on my organisation
Simple instructions to create bot in a sandbox.
Got exposure to use AI bot and it helped me to think of using it on my organisation
What do you dislike about the product?
no comments
All good. Course is very precise and clear
All good. Course is very precise and clear
What problems is the product solving and how is that benefiting you?
I want to solve following problems
Better customer engagement and service
Data analytics and insights
Cost saving using AI bot
Better customer engagement and service
Data analytics and insights
Cost saving using AI bot
Recommendations to others considering the product:
I recommend others to go through yellow messenger AI bot training and suggest to use it in their organisation.
its friendly to use and also helpful
What do you like best about the product?
its friendly to use due to certain features and helpful, I like the cloud function and working with it, found so comfortable
What do you dislike about the product?
there are no such this which I find complex thereby I dont dislike anything
What problems is the product solving and how is that benefiting you?
it helps how to communicate with the client where different opinion are taken into considered using function it is found to be possible
Recommendations to others considering the product:
No advice as such there are doing well, its user friendly
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