A great improvement for our support team!
What do you like best about the product?
The best feature is probably that tickets are seamlessly integrated with our CRM data which is where we manage our sales and operations, however the actual ticket management functionality is very good as well.
What do you dislike about the product?
We have not run into any major downsides yet, as everything has been very easy to customize to our needs.
What problems is the product solving and how is that benefiting you?
customers can submit support tickets via email, that route directly into serve. Employees can also create tickets on behalf of customers or for their own internal needs. Everything is available to the whole company and very transparent which is much better than our former platform.
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