Sugar Serve
SugarCRMReviews from AWS customer
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The Service Console is all you need to see to know Serve is a top tier solution.
What do you like best about the product?
Sugar Serve condensates all the information you need to take customer service to the next level.
ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen.
Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database.
ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen.
Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database.
What do you dislike about the product?
The Customer Journey is a part of the solution that it´s mighty, but you need to make various iterations to have it on point for the SLA´s; although the certificated partner helps you to configure it, the company keeps evolving, and you need to adjust.
What problems is the product solving and how is that benefiting you?
Simple, having everything in one sight.
Before Serve we needed to go to many solutions to look for the information, service level, last communication, status, etc. Now we have all in Serve plus having all the departments involved keeps us on time for the responses.
Before Serve we needed to go to many solutions to look for the information, service level, last communication, status, etc. Now we have all in Serve plus having all the departments involved keeps us on time for the responses.
Good Sugar Serve
What do you like best about the product?
Create better customer experiences for admin/studio
What do you dislike about the product?
Form Validation not proper with field name
What problems is the product solving and how is that benefiting you?
Resolve and show Form Validation with field name
Undecided
What do you like best about the product?
I think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point.
What do you dislike about the product?
Not as feature-rich as some of the other options.
What problems is the product solving and how is that benefiting you?
Ability to keep all of our information in one place.
Great Product!
What do you like best about the product?
Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality.
What do you dislike about the product?
Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages
What problems is the product solving and how is that benefiting you?
Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you
Recommendations to others considering the product:
Great opportunity to also ask if your thoughts on how to set up is standard and to get an insight to what they see as a 'standard' set-up as this route is usually the most straight forward
It’s a effortless customer service software.
What do you like best about the product?
Easy user interface and can understand customer sentiments
What do you dislike about the product?
Nothing as such. I have not come across anything to dislike as of now
What problems is the product solving and how is that benefiting you?
To resolve the cases faster
Great system, works really well
What do you like best about the product?
I really like the intuitive reporting as the dashboard
What do you dislike about the product?
Could be more integrations and features for this price range
What problems is the product solving and how is that benefiting you?
It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience
Important tool needed for growth snd efficiency
What do you like best about the product?
The most helpful thing about the company is their ability to have clear communication
What do you dislike about the product?
It would be beneficial for the company to tap into other segments of marketing automation
What problems is the product solving and how is that benefiting you?
Sugar Serve is helping with growing CRM
Automate and optimize your customer support processes
What do you like best about the product?
Its service console has all the information needed to resolve a support case in one panel. It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience. Sugar Serve displays the best actions to take based on SLA, contact information, account activity history, and case details. There is no need to search or navigate. It also offers intelligent work prioritization; route, assign, and escalate cases; calculate follow updates, and send notifications.
What do you dislike about the product?
There is nothing much to dislike about this software but it can offer more integrations and features at this price.
What problems is the product solving and how is that benefiting you?
Sugar server offers case prioritization so that service agents don't have to worry about identifying cases that need immediate attention. Agents can respond faster to customers with high priority and feel valued. It also helps in reassigning and escalating the cases.
Great User Interface
What do you like best about the product?
It's easy to set up and has a significant function. User Interface is a plus for me, too!
What do you dislike about the product?
We've checked if it's on our side, but the system takes too much time for it to reload information.
What problems is the product solving and how is that benefiting you?
Our company is using it as a sales and marketing tool.
Recommendations to others considering the product:
Give it a try.
Reliable Sugar Serve Review
What do you like best about the product?
Easy to use.
Navigation is super easy.
User interface is nice.
The support team is very amazing.
Dashboard user expreience is good.
Customer support becomes easy.
Navigation is super easy.
User interface is nice.
The support team is very amazing.
Dashboard user expreience is good.
Customer support becomes easy.
What do you dislike about the product?
The plugins doesn't work well. Not working well with third party apps.
Initial cost is higher.
It is not so customizable, although it has lot of features.
It is sometimes very laggy or takes time to load.
Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective.
Support seems to be slow, but they try to resolve the issue.
Initial cost is higher.
It is not so customizable, although it has lot of features.
It is sometimes very laggy or takes time to load.
Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective.
Support seems to be slow, but they try to resolve the issue.
What problems is the product solving and how is that benefiting you?
Sugar Serve is a tool that has helped us to automate our customer support process for our clients.
We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients.
It's very cost effective overall and helped us to reach more customers within the specific time frame.
We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients.
It's very cost effective overall and helped us to reach more customers within the specific time frame.
Recommendations to others considering the product:
If you want to take your customer support to next level, then I would highly recommend to go for Sugar Serve. It is the best product in the industry and having many features.
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