Sugar Serve
SugarCRMReviews from AWS customer
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Great ticketing, especially if you already use Sell or Market
What do you like best about the product?
Seemless integration with Sell/Market. If you're already in on one of those products and need CS ticketing, this is an easy win!
What do you dislike about the product?
I suppose if you're not already invested in the Sugar eco there's not at much interest.
What problems is the product solving and how is that benefiting you?
Internal and external ticketing.
Easy to navigate
What do you like best about the product?
Accesability and its easy to use and manage your book of business . Also allows you a better way of keeping track of your interactions.N/A
What do you dislike about the product?
So far my experience has been great, I had not expience any issues.
What problems is the product solving and how is that benefiting you?
Being able to manage book of business
Great CRM to work with!
What do you like best about the product?
It's user friendly and ticks all the boxes we need in a CRM for our company.
What do you dislike about the product?
The amount of storage and the fact that we have to pay more on a regular basis for storage.
What problems is the product solving and how is that benefiting you?
It helps us organize our clients and allows us to work more efficently as a team to provide customer service.
Our Go To Database
What do you like best about the product?
I like the use interface is not complicated and everyone seems to be able to navigate well.
What do you dislike about the product?
I would like to be able to customize the colors
What problems is the product solving and how is that benefiting you?
it helps with running reports for management
It's ok
What do you like best about the product?
Helpful in making sure the cases are handled.
What do you dislike about the product?
It's cimbersome and not the most intuitive
What problems is the product solving and how is that benefiting you?
I can;'t really say it's solving a lot of provlems
Sugar CRm its really useful when it comes to make a quote.
What do you like best about the product?
How Sugar CRM saves all the information for future quotes.
What do you dislike about the product?
theres nothing I dont like about sugar, everything is fine about it
What problems is the product solving and how is that benefiting you?
The way it saves information and you dont make mistakes
The Service Console is all you need to see to know Serve is a top tier solution.
What do you like best about the product?
Sugar Serve condensates all the information you need to take customer service to the next level.
ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen.
Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database.
ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen.
Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database.
What do you dislike about the product?
The Customer Journey is a part of the solution that it´s mighty, but you need to make various iterations to have it on point for the SLA´s; although the certificated partner helps you to configure it, the company keeps evolving, and you need to adjust.
What problems is the product solving and how is that benefiting you?
Simple, having everything in one sight.
Before Serve we needed to go to many solutions to look for the information, service level, last communication, status, etc. Now we have all in Serve plus having all the departments involved keeps us on time for the responses.
Before Serve we needed to go to many solutions to look for the information, service level, last communication, status, etc. Now we have all in Serve plus having all the departments involved keeps us on time for the responses.
Good Sugar Serve
What do you like best about the product?
Create better customer experiences for admin/studio
What do you dislike about the product?
Form Validation not proper with field name
What problems is the product solving and how is that benefiting you?
Resolve and show Form Validation with field name
Undecided
What do you like best about the product?
I think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point.
What do you dislike about the product?
Not as feature-rich as some of the other options.
What problems is the product solving and how is that benefiting you?
Ability to keep all of our information in one place.
Great Product!
What do you like best about the product?
Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality.
What do you dislike about the product?
Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages
What problems is the product solving and how is that benefiting you?
Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you
Recommendations to others considering the product:
Great opportunity to also ask if your thoughts on how to set up is standard and to get an insight to what they see as a 'standard' set-up as this route is usually the most straight forward
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