Contentsquare Product Analytics
ContentsquareReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
611 reviews
from
External reviews are not included in the AWS star rating for the product.
Powerful Data Capture, Visual Insights, and Smooth Integrations
What do you like best about the product?
How much data it can capture as well how visual it is, and how it can be integrated with other tools
What do you dislike about the product?
Screenshots on heatmaps could be better - it would be helpful to keep accurate past screenshots taken with the relevant data.
What problems is the product solving and how is that benefiting you?
It's helping support issues we see in Google analytics and inform AB tests
Deep Insights into Customer Behavior
What do you like best about the product?
I like using Contentsquare for behavioral understanding of customers and diving deeper than just raw numbers. It's great for analyzing KPI dashboards and understanding the 'why' behind certain metrics. I enjoy being able to delve into actions, such as clicking on a specific element, and deep-diving into that particular action to see its value, frequency, and more. The initial setup was fairly easy from memory.
What do you dislike about the product?
Clarity around how each metric is actually calculated, we have some which are revenue numbers, some which are page speed, etc., and it'd be nice to be clearer exactly how they are measured. It's probably my lack of understanding.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to understand customer behavior beyond raw numbers and create KPI dashboards. It helps uncover the reasons behind our metrics and spot user frustration points.
Super Useful for Quickly Understanding What Users Think
What do you like best about the product?
Super useful for quickly finding out what users think.
What do you dislike about the product?
It’s not free. But very little i would complain about.
What problems is the product solving and how is that benefiting you?
Lots of user experience stuff.
Powerful Insights with Contentsquare
What do you like best about the product?
I like how Contentsquare provides detailed behavior analysis of our targeted users on both the website and the app. The visual tools - such as heatmaps, session replays, and journey analysis - give us clear, in-depth insights into what users are doing. I also enjoy creating dashboards, and I appreciate how easy it is to build them while still keeping the level of detail we need.
What do you dislike about the product?
As a new user, I find it very hard to learn Contentsquare. The Contentsquare Academy content feels scattered, and overall I don’t feel the tool is very easy to use yet. Sometimes session replays aren’t smooth, which creates a lot of frustration when I’m trying to review them.
I’ve also run into limitations when creating dashboards. For example, I have to create segments just to compare two landing pages, and that’s frustrating. Finally, when I want to open a case, the team often comes back by email, but in some situations it would be much easier to get on a call and resolve it quickly.
I’ve also run into limitations when creating dashboards. For example, I have to create segments just to compare two landing pages, and that’s frustrating. Finally, when I want to open a case, the team often comes back by email, but in some situations it would be much easier to get on a call and resolve it quickly.
What problems is the product solving and how is that benefiting you?
It consistently helps us solve the challenge of identifying our target audience and targeting them effectively. There’s a limit to how much we can increase traffic to our website, and it costs money. Because of that, our focus has always been on converting the traffic we already have into more revenue and bookings.
It has also helped us reduce user frustration and make the booking journey smoother.
Overall, our goal is to optimize what we have and remove anything redundant.
It has also helped us reduce user frustration and make the booking journey smoother.
Overall, our goal is to optimize what we have and remove anything redundant.
Visual, Shareable Analytics That Drive Tangible Performance Improvements
What do you like best about the product?
Visual friendly tool that allows quick analysis that can be shared with all different teams in the business and lead to tangible actions being taken to improve performance.
What do you dislike about the product?
A more laborious part of the tool is ensuring your mappings are correctly setup which ensure your website pages are correctly grouped. Where this forms most of the foundations of all your data points and analysis it is critical this is done correctly, and often the user interface to do this on is not the clearest.
What problems is the product solving and how is that benefiting you?
It's helping solve how to optimise landing pages for conversion, using metrics like exposure rate and click engagement to understand customers most common habits as well as illustrating parts of frustration throughout the funnel.
Powerful Analysis Tool
What do you like best about the product?
I use Contentsquare for a clear interface with graphs. The AI feature is promising. We were well guided by Contentsquare to set everything up.
What do you dislike about the product?
Because the tool processes a lot of data, it sometimes tends to freeze if too many tabs are open.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to map detailed user behavior, identify where users get stuck, and gain insights into user flows. It offers a clear interface with graphs.
Improve your business by understanding your users' behaviors
What do you like best about the product?
Understand user behaviors through a variety of features that are both quantitative and visual. It is possible to both formulate hypotheses, identify problems, and verify if they are confirmed. Communicating the results is also made easy thanks to highly visual elements that can be easily integrated into a presentation.
What do you dislike about the product?
The fact that the data must be anonymized makes the implementation complex. If we choose to make everything anonymous by default, then the keywords entered in the search engine, for example, are no longer visible, which makes analyzing the results impossible without context in the replay sessions.
The connection with traffic sources (SEA / SEO / ...) is not straightforward. Understanding where the user comes from before arriving on the site is not simple, even though it is a very important contextual data to understand user behaviors.
The connection with traffic sources (SEA / SEO / ...) is not straightforward. Understanding where the user comes from before arriving on the site is not simple, even though it is a very important contextual data to understand user behaviors.
What problems is the product solving and how is that benefiting you?
The tool allows you to understand the journeys and focus particularly on the one that interests you. A multitude of back-and-forths, for example, allows you to pinpoint a lack of clarity or a technical problem. If it is correlated with poor conversion metrics, then it means there is an issue you need to delve into to improve your business.
Intuitive and Powerful Tool for Large Enterprises
What do you like best about the product?
I find that Contentsquare is an intuitive tool. The plug-in is very practical and very easy to use. I really appreciate the ability to collaborate on zonings and on journey analyses in advance with my users, which I find very powerful.
What do you dislike about the product?
I would say that what is missing is the integration of AI directly into the plug-in within the website to be able to ask it questions and for it to recommend analyses based on the question directly in the plug-in.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for behavioral analysis thanks to the plugins on my e-commerce site and the integrated dashboards to track my business activity. It helps me prioritize design initiatives, categorize them in Jira Discovery, and saves me a lot of time in decision-making.
Robust, All-in-One Digital Experience Analytics with Fast Onboarding and Mature GenAI
What do you like best about the product?
It is the most robust and omni comprehensive suite for Digital Experience Analytics available on the market.
Its implementation is easy and quick and Contentsquare's personnel is absolutely great for onboarding activities.
Support of GenAI is already quite mature and dramatically reduces the time to get insights and put them into action.
Its implementation is easy and quick and Contentsquare's personnel is absolutely great for onboarding activities.
Support of GenAI is already quite mature and dramatically reduces the time to get insights and put them into action.
What do you dislike about the product?
Its pricing may not be suitable to any companies, yet the value it provides may generate a return on the investment in just a few months, especially for Ecommerce websites.
What problems is the product solving and how is that benefiting you?
CX struggle and friction in the purchase journey; JS, API and custom errors that impact CX and conversion; Page Speed.
Intuitive and Powerful for Web Analysis
What do you like best about the product?
I like the usability of Contentsquare, as it is very intuitive and easy to use compared to many other digital marketing tools. Additionally, the ease of quickly analyzing the critical points of the web and how users navigate my website, how they progress, and where they get frustrated, is very valuable. This platform offers enormous utility.
What do you dislike about the product?
The integration with other tools, for example with CRO tools. Although in the last year it has improved a lot.
What problems is the product solving and how is that benefiting you?
Contentsquare gives me a powerful insight into how users navigate my website and facilitates quick analysis of critical points, being intuitive and easy to use.
showing 111 - 120