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Phenom is a great partner
What do you like best about the product?
-Trainings are easy to follow and information you need to know
-CMS is easy to navigate/work with
-Chatbot/AI is attractive for job seekers
-Employees are all great to work with
Overall, since becoming a Phenom customer, all our metrics have improved.
-CMS is easy to navigate/work with
-Chatbot/AI is attractive for job seekers
-Employees are all great to work with
Overall, since becoming a Phenom customer, all our metrics have improved.
What do you dislike about the product?
Overall, the problems stem from the fact that they are growing at a rapid pace. Therefore, there are a lot of "firsts" to work through and resources that are being trained - building the plane as they fly.
What problems is the product solving and how is that benefiting you?
-Application completion
-Access to a CRM tool
-AI to improve the employee experience
-Access to a CRM tool
-AI to improve the employee experience
Recommendations to others considering the product:
Just know that there is a product roadmap that is currently being developed. so as time progresses so will their product.
Amazing talent attraction platform!
What do you like best about the product?
The talent experience is top notch, and the tools/resources available to track the performance of the platform is on another level! The analytics are excellent, and have helped us to enhance our job board performance literally overnight.
What do you dislike about the product?
It's a positive and a negative, but the platform is very complex and requires a substantial amount of training to truly maximize usage. Thankfully they have a tremendous amount of resources available to become a pro.
What problems is the product solving and how is that benefiting you?
We weren't able to capture the talent that visited our previous job board. With Phenom, we are able to create custom drip campaigns based on the job seeker's engagements on our website. The CRM tool allows our marketing dept to customize the messaging, and hopefully bring talent back to the site if they didn't find the job they were looking for on the first go-around!
Brilliant Platform, Internal Growing Pains
What do you like best about the product?
The platform is great. It gives you deep analytics and insight into your career page, and provides you with great marketing tools for engaging with passive and active job seekers.
What do you dislike about the product?
The company means well, but I think they are going through some growing pains. There has been turnover with our Customer Success Managers, and getting changes to your career site typically requires a support ticket.
What problems is the product solving and how is that benefiting you?
Candidate attraction and engagement, job applications, and talent brand building.
Recommendations to others considering the product:
Make sure that your company/team is resourced appropriately to handle the tech relationship between two systems (ATS and CRM) and that you outline everything about your entire process during implementation so that way you can understand which technology is handling each component of the candidate, recruiter, talent, and management experience.
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