Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
764 reviews
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Intuitive Interface That Bridges Teams Seamlessly
What do you like best about the product?
I find that the user interface is very intuitive and easy to follow. It allows developers to connect with members of their team that may be less tech savvy while not losing any of the key information.
What do you dislike about the product?
Different platform components don't effortlessly flow into each other. It takes some navigation.
What problems is the product solving and how is that benefiting you?
Workato automates all of our B2B integrations and saves us so much time in manual entry as well as errors.
Extensive Connectors and Rapid Integration Makes Workato Stand Out!
What do you like best about the product?
One of the most helpful items that Workato provides us is the vast library of connectors, and the speed at which we can implement new integrations.
What do you dislike about the product?
The platform is very well documented, but some small areas like Workflow apps leave much to be desired in this respect and require support to assist you when you are "stuck".
What problems is the product solving and how is that benefiting you?
With Workato we were able to take a legacy abandoned eCommerce integration program, and refactor it into a modern API driven platform with room for a vast amount of extensibility in the future. Plus, it has improved the site response time by half.
Prebuilt Recipes help spark new ideas
What do you like best about the product?
The prebuilt recipes give us a great starting place to think about what we might not already be thinking about.
What do you dislike about the product?
I get bummed out when I can't find a prebuilt connector
What problems is the product solving and how is that benefiting you?
Workato is helping us bring together disconnected data
Effortless Workflow Automation with Intuitive Drag-and-Drop Interface
What do you like best about the product?
Ease of use with low code required to set up a workflow. Additionally, the drag and drop interface is user friendly, with adequate control and information, with good automation capabilities.
What do you dislike about the product?
It does require some amount of learning curve to fully utilize full functionality (such as complex customization) of Workato.
What problems is the product solving and how is that benefiting you?
Data processing automation
Automates Operations, Empowers Flexibility
What do you like best about the product?
I use Workato to create recipes for automation in my Operations department. I really appreciate how it auto-creates and auto-triages tickets, streamlining the process for my team. What I like most about Workato is its ability to send marketing emails automatically from a spreadsheet. This flexibility allows us to modify the client list directly on an active sheet without needing to re-upload it with every update. During a remediation project, Workato enabled automation of emails to 32,000 clients with weekly automated follow-ups, checking for responses and automatically closing the loop or sending the next follow-up. The initial setup of Workato was smooth and not difficult at all once we got the necessary permissions from IT.
What do you dislike about the product?
I don't like that Workato has a capacity on how many emails can be sent to clients. That cap adds more restriction. Not having any capacities on email sends via Workato would allow our teams to use it more extensively.
What problems is the product solving and how is that benefiting you?
Workato auto-creates and triages tickets, automates sending emails from spreadsheets, and manages follow-ups. It adds flexibility in client list updates without re-uploading and automates client communication, reducing manual interventions.
Simple, User-Friendly, and Backed by a Great Team
What do you like best about the product?
Simple, easy to understand, the team is nice
What do you dislike about the product?
Maybe no explain a lot how to fill in the fields
What problems is the product solving and how is that benefiting you?
To automate things
Effortless Navigation and Recipe Management
What do you like best about the product?
I appreciate how easy it is to navigate the platform, create recipes and connectors, and manage multiple users and connections.
What do you dislike about the product?
I wish Workato offered more actions within the Recipe Ops and API sections. It would be helpful to have the ability to start, stop, or make minor edits to specific steps in a recipe using only APIs.
What problems is the product solving and how is that benefiting you?
What stands out to me is the way it brings together different systems through integration.
Great App Support, But Flexibility Could Improve
What do you like best about the product?
The wide variety of supported applications
What do you dislike about the product?
Some restrictions towards the flexibility of how you interact with the data
What problems is the product solving and how is that benefiting you?
It resolves the issue of cross platforms which is beneficial in integrating the whole experience
Effortless Automation and Seamless Integrations with Workato
What do you like best about the product?
What I like best about Workato is its ability to automate complex processes with minimal coding. Its integration recipes feel like writing code but with far less effort. Workato connects systems seamlessly, offers a rich library of prebuilt recipes, and makes ongoing maintenance easy.
What do you dislike about the product?
What I dislike about Workato is that the cost scales based on the number of tasks, which can become expensive for high-volume automations. Additionally, exporting job log data to CSV is limited to 1000 rows, which can be restrictive for larger datasets.
What problems is the product solving and how is that benefiting you?
Workato is helping us streamline and automate processes between SFDC, our billing system, NetSuite, and our in-house applications. By integrating these key systems, it reduces manual data entry, keeps information consistent across platforms, and improves efficiency while reducing errors.
Flexible Low-Code Automation with Workato
What do you like best about the product?
I really like that Workato is a low code, no code tool, which means I don't need to code to create automation solutions. It's flexible and allows us to integrate systems like Zendesk and Google Sheets effectively. It's more flexible than Zapier.
What do you dislike about the product?
No comments, it's great!
What problems is the product solving and how is that benefiting you?
Workato helps us automate processes between different systems like Zendesk, Google Sheets, and our BI tool, Preset.
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