Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
764 reviews
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External reviews are not included in the AWS star rating for the product.
Our team finally can experience better flow across routine tasks
What do you like best about the product?
The thing I like the most about Workato is its stability after I have the set ups. I use it during the week since the variety of features enables me to automate every type of habitual back and forth activity that previously attracted my attention. I also enjoy that it does not require me to baby sit it. It has made an observable impact on my day since I can now remain focused as opposed to switching between minor repetitive tasks.
What do you dislike about the product?
The most troublesome problem I have experienced with Workato is that some jobs require more maintenance than I would have assumed. In systems more or less often I find myself also needing to dedicate more time to changing aspects of the automation when they change. It is like dragging me down even on days when I feel like I have a lot to carry along with. Although customer support is appreciated when required, the disruptions nonetheless interrupt my working process and make other activities move.
What problems is the product solving and how is that benefiting you?
Workato has removed much of the day to day noise on my and the staff. Tasks that previously distracted our attention do so in the background, and it is making our days run more smoothly. It has helped a lot in ensuring that things are organized since there are less small steps that are falling through the cracks. The load is taken off, and we will be able to devote our time to the aspects of the work that contribute to the actual development of projects.
Centralized Metrics Make Integration Management Easier, But Room for More
What do you like best about the product?
I enjoy that Workato provides centralized metrics and logging across various different integrations, allowing me to get a pulse on multiple client offerings in one place. Additionally, the low-code aspect makes it easy for support experts to manage integrations rather than developers needing to maintain them indefinitely.
What do you dislike about the product?
I dislike the stringent constraints sometimes imposed by Workato development, specifically regarding data types and the availability of certain operations. At times, the platform defeats its own purpose by making a task that would take minutes through traditional coding take much longer. Additionally, initial integration of Workato with our platform was painstaking and required a good length of time working with their technical experts.
What problems is the product solving and how is that benefiting you?
Prior to using Workato, my company would develop traditional ASP.Net and Web integrations, which would require Developer intervention to support indefinitely. By offering the low-code solution, Workato has solved this problem, offloading this maintenance work to our Support team rather than eating up Developer time.
Effortless and Intuitive Automation with Workato
What do you like best about the product?
Workato is very easy to use and understand!
What do you dislike about the product?
There isn't anything I dislike about Workato.
What problems is the product solving and how is that benefiting you?
Helping connect our systems.
Marketing Automation Unifies Tools for Outstanding Results
What do you like best about the product?
Marketing automation has helped me bring together previously disconnected tools, allowing me to achieve more valuable outcomes.
What do you dislike about the product?
It would be helpful if there were a way to connect tools even when they don’t offer a REST API. All marketing and sales tools should be integrated.
What problems is the product solving and how is that benefiting you?
We have developed several alert mechanisms that send notifications to our internal Martech operations team, prompting them to take action when needed.
Super Easy to Use and Incredibly Helpful Platform
What do you like best about the product?
Workato is super easy to use. Their team has been a great help in enabling us on the platform and it has been a big part of our integratoin efforts. The platform is super capable and is a big help!
What do you dislike about the product?
We would love if there were more native connectors to many up and coming software products. Luckily, Workato provides solutions to still be able to utilize them in workflows.
What problems is the product solving and how is that benefiting you?
Workato is solving a major problem for us where many of our integrations were siloed. We use Salesforce as our central product so being able to plug in play with a variety of products has been a huge value add.
Efficient Integrations with Room for Simpler Data Handling
What do you like best about the product?
I appreciate Workato for its robust capability to integrate with a variety of third-party applications, which significantly enhances my workflow. The feature I particularly admire is the ease with which I can set up daily triggers. This functionality is crucial to my daily tasks, allowing me to automate processes efficiently, such as triggering an API call to fetch data and subsequently transferring it to a database. This automation saves me time and effort, enhancing my productivity and ensuring my tasks run smoothly. Additionally, based on my experiences, I find Workato to be user-friendly for new team members who weren't involved in the initial setup, allowing them to adapt quickly and contribute effectively.
What do you dislike about the product?
I find it challenging to create data pills in Workato. Sometimes, when dealing with JSON responses formatted in an array, it can be difficult to intuitively create the necessary list data pill.
What problems is the product solving and how is that benefiting you?
I use Workato for seamless integrations, automating daily tasks like triggering API calls and updating databases, which significantly enhances efficiency.
Effortless Integrations and Automation with User-Friendly Workflow Builder
What do you like best about the product?
Workato makes complex integrations simple with a very user-friendly workflow builder. I really like how fast we can connect different systems and automate processes without heavy coding. The documentation and community resources are also very helpful for learning and troubleshooting.
What do you dislike about the product?
Some features require deeper experience to configure, especially advanced API and authentication setups. The error messages could sometimes provide clearer guidance. But overall, the platform continues to improve.
What problems is the product solving and how is that benefiting you?
Workato helps integrate Sitecore XM Cloud and other enterprise systems efficiently. It reduces manual work, improves data flow, and speeds up automation development. Instead of spending days writing code for APIs, we can build and deploy workflows much faster, which helps our team deliver features quickly and reliably.
Versatile Automation with Stellar Support
What do you like best about the product?
I love Workato's versatility in handling all types of data and appreciate the high number of connectors it offers. The ability to build custom connectors further enhances its adaptability for our needs. The real-time support is immensely valuable, both AI and human, as it provides essential assistance during our solution-building processes. Moreover, Workato's team demonstrates a great culture and a genuine passion for their product, which positively influences their interactions and assistance with customers. The company's proactive engagement during our setup phase, through regular meetings, ensured we remained aligned and successful in our implementation journey.
What do you dislike about the product?
I find some of the AI assistance in the recipe builds, particularly around the formula syntax, could be improved for those of us without extensive experience in Ruby or Python.
What problems is the product solving and how is that benefiting you?
I use Workato to automate sales and customer onboarding processes, manage legal documentation, and enhance KYC verifications. It integrates various software platforms seamlessly and processes customer integrations efficiently. The platform’s versatility with data and customizable connectors greatly benefit our operations.
Robust Integrations and Flexibility, But Room for Improvement
What do you like best about the product?
Strong integration library and connectors. Works with many popular apps. Low code/no code approach. Offers governance, security, hybrid options, which matter for larger organisations. Beyond simple “if this then that”, it can embed AI, handle data orchestration, decision logic, etc.
What do you dislike about the product?
It’s expensive for smaller teams or heavy usage; pricing isn’t always transparent. Though low code, some advanced workflows or integrations still require technical expertise. There are few occasional performance or scaling issues, especially in complex data loads.Because we build on their “recipes” and connectors, moving off or switching platforms may be harder.
What problems is the product solving and how is that benefiting you?
It helps us connect different apps, systems and data & automate workflows between them, so no need to manually move data, write glue code, or rely on lots of one off scripts.
Useful Automation with Frustrating Limitations
What do you like best about the product?
I really appreciate Workato's ability to run short, uncomplicated Python scripts (without the ability to download packages). This feature significantly simplifies workflow compared to relying solely on commonly used functions, making my tasks much easier. The capacity to manipulate data frames directly and efficiently eliminates the need to spend extra time on data aggregation or filtering, streamlining my operations and enhancing productivity.
What do you dislike about the product?
I find that iteration doesn't work smoothly in Workato, which can disrupt the flow of automations. The full output being clipped is another frustrating limitation, as it prevents me from accessing all the data I need for comprehensive analysis. Additionally, I encounter many bugs frequently, which adds to the frustration. The way folder names are related to roles feels restrictive and not intuitive. Overall, my experience working with Workato is less favorable compared to Make.com, which I previously used. The initial setup was also challenging; single sign-on (SSO) didn't function initially, leading to numerous try-outs and migration issues. also, their internal debugger doesn't work all the time.
What problems is the product solving and how is that benefiting you?
I use Workato for automations and integrations, simplifying app combinations and data manipulation without manual data aggregation or filtering.
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