My use cases for Workato include business systems integrations, primarily with billing, revenue operations, HR operations, data migrations, ELT, and monitoring.
Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
731 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Configuration and flexibility enable task automation with ease
What is our primary use case?
What is most valuable?
What I admire best about Workato is that it is really easy to use and features are continually improving. Most recently, I appreciate using the SDKs because they are really configurable to do what I want in a few steps, cost-wise. The platform is highly configurable and able to connect to anything I want.
From using Workato, I have seen benefits such as writing small reusable components, leading to overall development time being quite low for what we need to do. When new requirements come up, it is really easy to make small tweaks or add another recipe if that is the right thing to do.
What needs improvement?
Based on my experience, it would be really beneficial if the unit tests were improved. It would be helpful if unit tests could use formulas when validating outputs as some data is updated based on the job id or date that the unit test runs. They also do not work as effectively for long-running recipes. I would recommend continuing to add improvements in the unit testing framework.
For how long have I used the solution?
I have been using it for about 8 years.
What do I think about the stability of the solution?
I have not had issues with stability. They have the standard outages, but they do not exceed the standard cloud outages.
What do I think about the scalability of the solution?
Workato scales effectively as long as you know how to build to scale.
How are customer service and support?
The customer support team is always willing to help. The first line does not know as much as the higher tier support, but they are able to figure it out and they are really nice about it and communicative.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is straightforward; there is not really any setup unless you are migrating from a previous tool. Even if you are migrating, it is just building from scratch basically.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the size of your organization. Higher volume is less expensive on a per unit cost.
I absolutely think it is worth the money to have Workato as a tool. No matter where you are at, if you are limited on people or want your people to do more value-added activities, then it is definitely worth it to set something up and not have to worry about it anymore.
What other advice do I have?
A business user could go in and develop something fine, and it would do what it is supposed to do. Like any tool, Workato performs better with people knowledgeable of how to best build within the platform.
"Just Use Workato..."
What do you like best about the product?
I can’t believe how many times I say, “Just use Workato,” throughout the day — and for good reason! Workato makes a small team feel large by expanding the knowledge of my team and empowering us to automate processes that would otherwise require a lot of manual effort. The platform’s intuitive interface, vast library of connectors, and user-friendly workflow builder let us supercharge our workflows and integrate systems seamlessly. It’s like having a superpower that saves us time and allows us to focus on more strategic work. The team at Workato is also very engaged and always innovating.
What do you dislike about the product?
A bit of a learning curve, but Workato Academy has great, easy to follow material.
What problems is the product solving and how is that benefiting you?
Workato helps to tackle time-consuming tasks/reporting/actions. Real-Time triggers offer immediate results. Customizable. The platform offers tons of ways to improve your productivity and effiencity, org-wide.
Workato Experience
What do you like best about the product?
The way we reduce the entire hassle of connecting different app by using connectors in Workato. The Customer Support is also good and they would help u with recipe ur working if u face any errors.
What do you dislike about the product?
There are many features that are hidden behind other public ones that are helpful. I think that they could also bring something that would reduce the need for AI hub inference.
What problems is the product solving and how is that benefiting you?
Workato is solving the problem of reducing huge process of connecting to different apps and also by reducing the time consuming task by using various connectors to various different tasks in the environment.
Intuitive automation streamlines workflows with room for more deployment options
What is our primary use case?
I have been using Workato for the past two years now. Our current project was doing automation earlier with workflows using MuleSoft. These have now been moved to Workato for integrating systems for B2B. I work with the HR team here. We are trying to automate reports and integrations with HR vendors external to the organization, wherein we are sending files and reports, generating reports for our internal stakeholders, using the data we get from those external vendors.
Currently, I am not using the real-time data synchronization feature. We are mostly working on the files that we gather.
I use the pre-built connectors, such as SuccessFactors, which we are integrating. There are other systems which we are integrating. We have SAP HANA as well as ECC in the current environment, which is being migrated to HANA. We have several projects on HANA as well as on ECC that we are integrating. For HR, it is mainly SuccessFactors and ADP.
We started working on it from past few years, but its approach is different from MuleSoft, where we have multiple layers to do similar things. In Workato, we try to reduce it as much as possible because the services are task-based.
What is most valuable?
The best features I appreciate about Workato are how intuitive it is, its low-code, no-code feature, and its true cloud-native environment where we don't need to worry about infrastructure settings and fine-tuning. Though I find the task-based usage in Workato challenging, requiring careful workflow design.
The benefits from using Workato include automating workflows using the low-code approach, demonstrating while creating workflows, and making changes on the go. These capabilities enable faster delivery compared to our earlier work environments when using hybrid integration platform or MuleSoft. The delivery time has drastically improved using Workato because of its low-code feature and pre-built connectors which are very easy to use compared to MuleSoft. The ease of deployment is a distinct feature when compared to Tipco, MuleSoft, or any other integration tool.
The delivery time is drastically reduced, allowing changes to be made immediately and demonstrated.
What needs improvement?
I am currently in the exploratory phase. While the cloud-native aspect is beneficial, having deployment options similar to MuleSoft would be a great additional feature. Their approach aims to remove complexity from development. However, in situations with banking clients or others who prefer keeping functionalities at their own data center, having a mechanism to provide deployment options for private data centers would be beneficial.
For how long have I used the solution?
I have been using Workato for the past two years now.
What was my experience with deployment of the solution?
I have never faced any issues while deploying.
What do I think about the stability of the solution?
I have a positive impression of Workato's stability. We haven't experienced any issues so far, and everything is working great.
What do I think about the scalability of the solution?
I have a positive impression of Workato's scalability.
How are customer service and support?
I have not contacted their support team until now. We have been using the pre-built connectors. We will be working on some SDK features as we are trying to explore that. We have a few vendors we are trying to connect and build custom connectors with.
How would you rate customer service and support?
Neutral
What other advice do I have?
We are customers, not a partner. On a scale of 1-10, this solution rates a 7.
Finance automation for billing
What do you like best about the product?
The easy integration with the available tech stack in Finance.
The recipe process is structured, and the tool has strong governance and flexibility
Customer Support and account managers are great professionals always going the extra mile to help you get onboarder
The recipe process is structured, and the tool has strong governance and flexibility
Customer Support and account managers are great professionals always going the extra mile to help you get onboarder
What do you dislike about the product?
Nothing major but there would be a learning curve for non-engineering professional. Team needs to be ready to allow training time.
What problems is the product solving and how is that benefiting you?
Revenue automation workflow
Workato to save time
What do you like best about the product?
The simple boolean logic allows for the designs of recipes to become very intuitive
What do you dislike about the product?
No real clarity on the practices that are better
What problems is the product solving and how is that benefiting you?
Automation
Integrating systems and processes is a breeze with Workato.
What do you like best about the product?
Workato is easy to use, really powerful, and fun... but even better than all that is the constant improvements and new features added to the product. Workato is always moving in the right direction, from quality-of-life improvements to powerful new features that leverage AI, to the ability to easily debug recipes (scripts), this product is always ahead of the curve.
What do you dislike about the product?
I've been using Workato now for over three years and I haven't once regretted my decision to bring this into our organization. There really isn't anything I dislike about Workato.
What problems is the product solving and how is that benefiting you?
We have a number of internally developed applications. Workato makes it easy to share data between all of our internal tool AND external SaaS apps as well. We also send data from multiple sources into a Big Query database. Workato makes it easy to integrate with all our data sources and send that data to Big Query.
Workato is a great help in creating software integrations
What do you like best about the product?
I love the various features that Workato offers in streamlining software integrations. I also love the user interface and overall user experience of Workato. I love how easy it is to use and the speed and quality of the customer support. I admire the large number of connections that it offers to various applications. Aside from all this, I love Workato as I feel it is the best iPaaS platform.
What do you dislike about the product?
Overall, I love Workato, but if I had to choose something that I potentially dislike or would like to see improve over time, it would be the following: I would like to see some enhancements for integrating code into Workato such as Python or Ruby code.
What problems is the product solving and how is that benefiting you?
Workato is helping me integrate GLs from Portfolio+ to NetSuite as well as support nCino integration. Workato is central in the integration process.
The perfect tool to enable non dev teams to automate technical and business processes
What do you like best about the product?
It is so easy to hook up any given API to the service and integrate all the services you use in one place.
Additionally you don't have to worry about secret management as everyhting is securely stored and cannot be read from other users.
Furthermore the service is advancing more and more giving even more options to get the most out of the different services we use. Workato is really listening to customer feedback which is great to see.
Additionally you don't have to worry about secret management as everyhting is securely stored and cannot be read from other users.
Furthermore the service is advancing more and more giving even more options to get the most out of the different services we use. Workato is really listening to customer feedback which is great to see.
What do you dislike about the product?
I would say that Workato can still improve on making the service easier to use for people who have no understanding about data processing and scripting.
It is super easy to work with the service if you have at least a bit of technical backgroud but the hurdle for non tech teams to start working with it is still pretty high.
It is super easy to work with the service if you have at least a bit of technical backgroud but the hurdle for non tech teams to start working with it is still pretty high.
What problems is the product solving and how is that benefiting you?
We're automating basically all kinds of business processes from IT Support through Slack Bots, User Provisioning which includes all kinds of tools in our tech stack, Data transformation and sending of data from payment service providers and many more.
Automation at its finest
What do you like best about the product?
Scalability & Flexibility: Workato scales well with the business. Whether we're automating simple tasks or orchestrating complex workflows across multiple systems, Workato provides the flexibility and reliability to support growing use cases.
Business Impact: Workato has helped us significantly reduce manual work, eliminate human error, and accelerate time to insights and action — translating to real ROI and better employee and customer experiences.
We are able to scale and do more with a very lean team due to the efficienciy driven by Workato
Business Impact: Workato has helped us significantly reduce manual work, eliminate human error, and accelerate time to insights and action — translating to real ROI and better employee and customer experiences.
We are able to scale and do more with a very lean team due to the efficienciy driven by Workato
What do you dislike about the product?
theres not much to dislike about workato.
What problems is the product solving and how is that benefiting you?
We are able to quickly and efficiently build many integrations (0 -> 50 various integrations in 1 year)
We are pushing Workbots and interaction within Slack to centralize and make the processes more efficient and Workato has enabled us to do so.
We are pushing Workbots and interaction within Slack to centralize and make the processes more efficient and Workato has enabled us to do so.
showing 181 - 190