Our apps are talking to each other thanks to Workato
What do you like best about the product?
I actually adore the way of how Workato integrates the low-code interface. It allows me to create advanced integrations between such systems as Salesforce and HubSpot without a line of code. The large and pre-packaged connectors and recipes library is awesome as well. Our marketing leads were simultaneously synced to sales almost instantly with a pre-built recipe. Also the well-designed error handling and monitoring dashboards provide us comfort that everything is going on.
What do you dislike about the product?
At times the pricing may seem somewhat high particularly to small companies just beginning. An interface is quite easy to use, although it requires certain time to learn some of the advanced features and expressions. Even their useful tools do not allow us to debug overly complicated recipes easily. Everything is not always a pure no-code experience.
What problems is the product solving and how is that benefiting you?
Workato even did what we had thought was an impossible task and tackled our enormous issue of having discreet systems and manual data entry. In the past, we wasted time resolving several hours in a week trying to manually transfer customer data between our billing system, HubSpot and Salesforce. This resulted in failure to meet the demand and annoying mistakes and inaccurate information to our sales and support teams. Workato now automates all that data flow and works in the background. We have accurate information in real time in our teams which gives them time to concentrate in interacting with the customers. It has seriously enhanced our data integrity and efficiency.
Powerful and Easy-to-Use Integration Platform with Great Support
What do you like best about the product?
Workato is extremely easy to use, even for those new to automation platforms. I completed my training and created my first recipe within a week. Now, we have around 20 recipes running successfully. The training courses are well-structured and helpful for onboarding.
One of the best aspects is the dedicated support—we can directly connect with Workato's team whenever needed to discuss the best way to implement our requirements. As a B2B SaaS company, our customers use the Workato connector daily. We’ve implemented event triggers to push data to their CRMs or fetch from specific sources.
Workato offers a wide range of features—we’re currently using connectors, triggers, and events effectively. Integration is also seamless. We have multiple recipes tailored for different use cases, and it takes minimal input to build, test, and deploy new recipes end to end.
What do you dislike about the product?
One limitation is the lack of an API to automatically refresh recipes when there are changes. If something breaks in a new version, Workato rolls back to the previous one, but without much visibility into what went wrong.
Additionally, I find it difficult to monitor connector status—there's no clear way to check if a connector is live and functioning properly. Having better operational insight would make troubleshooting easier.
What problems is the product solving and how is that benefiting you?
We’re using Workato both as an iPaaS and an embedded integration platform. Our end users are business users who want to move data between their internal systems and our platform on demand, while also keeping their own systems up to date in real time.
Workato solves a major problem for us: we don’t need to build and maintain custom connectors for every integration request. Instead, we create reusable recipes in Workato, which our users can plug into. This significantly reduces our development effort and time-to-market.
It also handles authentication, data security, and gives visibility into events and job runs, which helps us support and troubleshoot more efficiently. Overall, Workato lets us offer flexible, secure, and scalable integrations to our customers without overloading our engineering team.
Automation done right
What do you like best about the product?
Workato is awesome! Super easy to use, even if you’re not a developer. It connects all your apps and automates tasks so you save time and avoid manual work. Tons of integrations, great support, and it just works. Total game changer for workflows!
What do you dislike about the product?
Workato is great, but it can be pricey and tricky to troubleshoot at times. Complex workflows and unclear errors can slow you down, and version control could be better.
What problems is the product solving and how is that benefiting you?
Achieve easy integration between our product and third-party software.
Automation
What do you like best about the product?
great UI , built-in AI and the options for courses to gain more knowledge
What do you dislike about the product?
it can be overwhelming in the begining if you are new to automation , intergates well with other apps we have in the company and the library of uses are good
What problems is the product solving and how is that benefiting you?
streamlining process for us
Assistance on Certiification
What do you like best about the product?
Its low code no code automation tool which has build ai
What do you dislike about the product?
Call assistance for the Support team it would be great if we had
What problems is the product solving and how is that benefiting you?
It is helpful for OPTIMIZING and integrations automations with low code and no code
Amazing Integration middleware tool
What do you like best about the product?
Amazing Integration middleware tool with varies options and ease to use.
What do you dislike about the product?
In when we are using for-reach loop we can't see full records data
What problems is the product solving and how is that benefiting you?
In Service integration and Data loading and API calls to get the data.
5 years with this amazing tool
What do you like best about the product?
They are adding more features and involving us in the decision-making process.
What do you dislike about the product?
There’s a lack of AI products, and since this is the hottest trend in the market right now, they need to wake up and move fast.
What problems is the product solving and how is that benefiting you?
Speed
Time to market
Simplicity
Automation and Integration made simple
What do you like best about the product?
I recently started using this UI, low-code automation platform, and I’m genuinely impressed by how intuitive and powerful it is! The drag-and-drop interface is a game-changer, making it incredibly easy to design complex workflows without needing extensive coding knowledge. Even as someone with minimal technical expertise, I was able to create automations in minutes, thanks to the clean layout and well-organized tools.
What do you dislike about the product?
There should be an ability to look at collective logs or ship the logs of all the Jobs to Platforms like Observe etc.
What problems is the product solving and how is that benefiting you?
Workato is currently helping us to integrate multiple in-house applications and doing automation, such that we can provide customers seamless experience when they do their day to day tasks and transition from one application to another.
Workato tool review
What do you like best about the product?
Workato is a very comprehensive tool and has many useful features. They support is quick to react, not afraid to jump to a quick call and the chatbot are often helpful as well.
What do you dislike about the product?
The AI Copilot implementation while still in beta still needs some work, it seems to work worse than the actual chatbot AI.
The main thing that I am missing in workato is easier log inspection. Right now if you are using For each loops it is hard to see all the information that it goes through.
What problems is the product solving and how is that benefiting you?
Workato is an automation tool and there are many tools that can make automations in a low code/no code format, however workato has a lot of governance features that allow to distribute it on a wider scope in the organisation.
Data processing efficiency increases with workflow automation but could improve on handling high volume data
What is our primary use case?
The usual use cases for Workato include real-time data processing from either SFTP or SAS, and we have implemented multiple use cases for our clients in the past 3.5 years. For example, the employee data processing, where they use Workday to hold employee details, is the source for us to integrate data from Workday to multiple target systems, such as communications through Slack or meetings via Zoom. We also utilize ITSM tools such as remedy force services and several other core systems, syncing employee master data on a daily basis for onboarding, offboarding, and data changes.
Another use case includes the security systems, where we implement badge access for new onboarding or visitors coming to the office. We have integrated various systems, from Workday to JumpCloud to Genentech and ITSM tools such as Freshservice. As a middleware, Workato helps us automate business workflows and reduce manual work, thus enhancing productivity and efficiency. Additionally, we have another client for whom we implemented financial transaction data integration from SAP to Kupa and different systems, showcasing Workato's role in data integration and business workflow automation.
Real-time data synchronization is being used for multiple clients, where many SAS applications have real-time triggers. In Workato, we have triggers to receive data from sources, whether from an ERP system or any other system, and we have successfully implemented that real-time data sync.
We use many of the pre-built connectors in Workato on a daily basis. There are numerous connectors that enhance our interaction with Workato. The number of connectors we typically use depends on the use case; for complex use cases, more connectors are required. It entirely depends on business requirements and specifications, so we cannot define a specific number of connectors.
What is most valuable?
The most valuable feature of Workato is that billing is based on task actions; whatever actions we take on the Workato platform will determine the task consumption and billing for each workflow. More optimized workflows lead to less billing for clients. Furthermore, they have introduced a Copilot feature for automation, helping build recipes and code with simple prompts. Additionally, they are developing AI solutions for clients. These are some top features, along with various others implemented per client specifications, such as CICD implementation and runtime connection changes.
The benefits of using Workato for our customers include automating business workflows and data integration. By addressing their manual efforts, which are time-consuming and prone to errors, Workato helps clients reduce costs while increasing productivity. We implement solutions that enable seamless data integration between different systems, minimizing time-consuming manual processes. A positive impact we see is cost reduction, as manual efforts are significantly lowered. For example, in production support teams, manual processes are streamlined through CICD implementation, allowing for a seamless integration of different environments with minimal errors and faster deployment.
What needs improvement?
In Workato, there are some limitations regarding very high transactional data in file formats. For instance, we have a 90-minute job timeout, and queues larger than 10,000 size will be purged. Additionally, processing large files requires chunking them into smaller sizes. The team is actively working on customizing the platform per client requirements and is rapidly releasing features to address these limitations.
For how long have I used the solution?
I have been currently using Workato and implementing the solution for the clients for more than 3.5 years.
What do I think about the stability of the solution?
Workato is quite stable, and they are continuously improving the product's stability by implementing various connectors that are already available.
What do I think about the scalability of the solution?
I am not sure about Workato's scalability, as that falls under the Workato team's expertise. We focus solely on implementation.
How are customer service and support?
We have communicated with Workato's technical support in the initial days. I would rate the technical support from 7 to 7.5; it may also depend on the different people we interact with, but I would rate it up to 8.
How would you rate customer service and support?
How was the initial setup?
The initial setup for Workato is relatively straightforward because it is a cloud application. The Workato team provides the necessary support for setup; we just need to specify our requirements, and they will create the access for us.
What other advice do I have?
I have been working with clients for Workato implementation, focusing on consulting and implementing solutions for their business needs. We automate basic workflows and handle various complexities to seamlessly integrate different SAS applications and other applications. Regarding the pricing of Workato, I don't have much knowledge because I haven't purchased it; that information primarily comes from their implementation team that handles client solutions. My overall rating for Workato is 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
