Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
756 reviews
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Amazing Team That Truly Cares About the Customer Experience
What do you like best about the product?
Outside of the technology, the entire team is amazing. I have worked with our Account Management, Professional Services, GTM and agentic as well as direct interactions with Carter and Darryl. They all care deeply about the customer experience.
What do you dislike about the product?
In the year we have been a customer, we’re have discovered some minor technical limitations in how we would like to use the platform.
What problems is the product solving and how is that benefiting you?
Workato gives us a platform that allows us to centralize our enterprise orchestration and a repeatable standard for building integrations and AI agents.
Versatile Integration Platform with Powerful Automation
What do you like best about the product?
I really enjoy Workato's powerful capabilities and its impressive platform, which lets you build pretty much everything you want. With recent updates, especially the introduction of Genie AI and MCP servers, it feels like Workato has reached the next level. It's particularly powerful for automation, enhancing IT, HR, security, and engineering without any issues in the automations we've built and maintained. What I like the most about Workato is that it feels very much like coding. Building recipes in Workato is similar to writing code, which suits my twenty years of engineering background. The ability to structure code with functions, callable recipes, and the integration of external APIs makes me feel like a real programmer. It's an amazing tool for automating company processes and saving costs while optimizing workflows.
What do you dislike about the product?
In my opinion, their workflow applications is the worst product they released. I use pretty much all the products of Workato, and the workflow application was the fail. Literally, they tried to automate workflows, you know, providing the UI for these workflows via the web application. However, the idea was great, but it was not implemented by Workato to the production ready level. And that one of the features that I really don't use and actually never used.
What problems is the product solving and how is that benefiting you?
Workato automates our entire IT stack, including user onboarding and lifecycle management. It streamlines marketing with lead management, enriches and integrates data, and supports engineering tasks. It really empowers different departments, making us much more effective and efficient.
Powerful Integration Platform with a Learning Curve
What do you like best about the product?
I like the simplicity of use in Workato, even though I'm a software architect working with a team of engineers. It's very powerful once the connections are made, as it provides an integrated platform that can accomplish multistep tasks. We use data tables, connectors, custom connectors, connections, and recipes, which give our team granular control over the systems we use daily. By having these components behind a single clean UI, we can accomplish repetitive tasks with enterprise business information at scale.
What do you dislike about the product?
I think Workato markets itself as a no code platform, but some of the most valuable functionality isn't really unlocked unless you have an understanding of the code. Right now, the way we're using it at Caesars Entertainment is heavy on custom code. The initial setup was very complicated because of the complex use case we were building from scratch.
What problems is the product solving and how is that benefiting you?
Workato is an orchestration layer between our CMS, PIM, and DAM, simplifying multistep tasks. Its integrated, user-friendly platform enables us to control systems and handle repetitive tasks efficiently, even at scale.
Effortless Automation Without Coding Skills
What do you like best about the product?
I enjoy the easy way to create automations without having the full scripting knowledge
What do you dislike about the product?
Trying to understand recipe errors an how to fix them
What problems is the product solving and how is that benefiting you?
JIRA ticket updates, Salesforce data and NetSuite data flow
Seamless Integration, Effortless Automation
What do you like best about the product?
I really enjoy using Workato because it is an extremely useful tool for developing and integrating applications from start to finish, making automation processes smooth and straightforward. The user interface is intuitive, and I have not encountered any issues accessing its features. With just a partner account, setting up systems and handling integrations becomes very simple.
What do you dislike about the product?
I don't see any features not working well, but there are some gaps or enhancements required for Workato's work labs. The current feature is limited to linking with the data tables and needs more integration with the rest space. There's also a limitation to integrate only with one data table at a time for each workflow.
What problems is the product solving and how is that benefiting you?
I use Workato to develop and integrate applications end to end, making automation seamless. It's easy for those with little integration knowledge to build effective integrations. The setup is simple, allowing easy workflow management with one personal account.
Outstanding AI Support, Helpful Documentation, Cool Human Behind All Of It!
What do you like best about the product?
Their AI help bot is one of the best I have used so far; they don't just ingest the knowledge base and call it a day, but it could actually troubleshoot your problem and guide you to where you want to be. If that does not work, there are always human customer support too; they are awesome. Easy, not super easy to use, but everything has been documented, just follow the document and you will be fine
What do you dislike about the product?
The only downside is it is still a growing product, so sometimes there is a feature that you want that is not available right away.
What problems is the product solving and how is that benefiting you?
integration, a centralized hub for different systems
Efficient Lead Automation with User-Friendly Flexibility
What do you like best about the product?
I love the ability to add many complex rules into the flow with Workato. I also love the speed at which it can assign leads and contacts, which removes the manual work required. I like how someone without lots of technical info can use the flows in Workato to create automations.
What do you dislike about the product?
The integration to many more internal systems out of the box would help, and reduce the amount of time we need to spend doing this ourselves.
What problems is the product solving and how is that benefiting you?
I use Workato to automatically route inbound leads to the right sales reps, removing manual work. I love the speed and ability to add complex rules, and it's accessible for non-technical users.
Effortless Integrations with Powerful Features and Intuitive Design
What do you like best about the product?
Quick to build and implement
Love the many connectors available
Amazing connector to encrypt and upload files
Amazing feature of workflow apps to allow business users to seamlessly execute a recipe
Love the many connectors available
Amazing connector to encrypt and upload files
Amazing feature of workflow apps to allow business users to seamlessly execute a recipe
What do you dislike about the product?
Would be great if we have test environment without using tasks
What problems is the product solving and how is that benefiting you?
Integration bewteen CRM, ERP, Service and Accounting softwares
Effortless Integration Across Multiple Platforms
What do you like best about the product?
Easily integrates with different platforms.
What do you dislike about the product?
Search for keywords across multiple recipes and update them.
What problems is the product solving and how is that benefiting you?
Authentication, connection, automation
Seamless Integration, Intuitive UI, Minor Debugging Hurdles
What do you like best about the product?
I use Workato Embedded as a part of our software platform for end users. I like the UI because it's very clean and efficient. It operates similarly to other low-code tools I've used, but it's better thought out and very good for enterprise use. I find Workato's logging to be particularly strong, as it allows me to show custom information on the job log, which is very useful for debugging quickly. I also appreciate that you can do a lot via the API, including building recipes, which isn't possible with some other tools.
What do you dislike about the product?
I find it tricky to debug looped items in the job report as the job only shows the last object of an array. This is not helpful if there has been an issue with an object within the array that is not the last. In other tools such as PowerAutomate, you can inspect every loop of an array which allows you to find the information easily.
What problems is the product solving and how is that benefiting you?
Workato allows us to offer connectivity between our software platform and others, enabling end users to push data back and forth seamlessly.
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