Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
756 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive Interface and Excellent Support Drive Continuous Improvement
What do you like best about the product?
Simple and intuitive interface. Bountiful documentation and support as well as a number of supported connectors out of the box. Continuous improvements to align with industry best practices.
What do you dislike about the product?
The pricing model counting test and dev environments and tasks as part of the billing is a little prohibitive especially when load testing or longitudal testing.
What problems is the product solving and how is that benefiting you?
Allows us to integrate with a number of 3rd party providers as well as quickly customize integrations for customers. Excited about the upcoming AgenticAI features.
Effortless Integration for Simple Tasks
What do you like best about the product?
We use Workato for light integrations that we can deploy quicker than with Boomi. I appreciate its lightweight design and ease of use. The integrations with Slack and Workday work great, being very seamless and easy to set up.
What do you dislike about the product?
I think that looking at it from a developer's standpoint, Workato will always be that lightweight and easy to use platform. This is a strength but also a weakness. I don't think I'd ever use this for anything other than simple integrations.
What problems is the product solving and how is that benefiting you?
I use Workato for light integrations that deploy quickly and easily, unlike Boomi. Its lightweight design and ease of use stand out.
Versatile Automation with Stellar Support
What do you like best about the product?
I use Workato for task automation, data standardization, validation, and data transfer to other tools. It's great for handling high administrative costs and managing uncontrollable Wrike usage through standardization. I like its mixture of block and detailed coding, which is really useful. Block coding is extremely helpful for beginners, allowing you to learn a tool or language more easily. After getting the hang of basic API usage with the premade blocks, transitioning to custom blocks was pretty smooth. Plus, the Workato team is very helpful when I have specific questions.
What do you dislike about the product?
Everything being set to Pacific Standard Time is slightly annoying.
What problems is the product solving and how is that benefiting you?
Workato helps reduce high administrative costs and standardizes Wrike usage, which was previously uncontrollable.
Powerful iPaaS with Strong Automation Capabilities
What do you like best about the product?
What I like best about Workato is its low-code, recipe-based approach, which significantly reduces the time and effort required to build and maintain integrations. The platform strikes a good balance between ease of use and flexibility, allowing both functional consultants and technical teams to collaborate effectively. The wide range of prebuilt connectors, strong error handling, and clear job monitoring make it well-suited for enterprise environments like HCM and ATS ecosystems.
What do you dislike about the product?
While Workato is powerful, debugging complex recipes can sometimes be challenging, especially when dealing with large payloads or multi-step logic. Additionally, certain advanced use cases still require a deeper technical understanding, which can reduce the “no-code” promise for less experienced users. Improved visibility into data transformations and clearer error messages would further enhance the experience.
What problems is the product solving and how is that benefiting you?
Workato solves the problem of connecting multiple systems reliably without heavy custom development. In an integration-heavy environment, it helps standardize data flows, automate repetitive processes, and reduce dependency on custom scripts or point-to-point integrations. This benefits us by speeding up implementations, improving data consistency across platforms, and reducing long-term maintenance effort, allowing teams to focus more on delivering business value rather than managing integrations.
Detailed Automation, But Overly Technical
What do you like best about the product?
I like how you can be really detailed in the flows with Workato to ensure the right person gets the right inbound lead.
What do you dislike about the product?
I find Workato to be overly technical and it could be simplified. Even though the initial setup was easy enough, we still needed marketing automation experts.
What problems is the product solving and how is that benefiting you?
I use Workato for lead automation, ensuring the right teams get the right leads with detailed flows.
Effective Automation with Some Integration Hurdles
What do you like best about the product?
I use Workato as our primary Enterprise Automation Platform, and I really appreciate how it bridges gaps between our core tech stack like Salesforce. I like that it automates manual data entry tasks and syncs customer information across departments in real-time, acting as 'the glue' for our teams to have consistent data without manual updates. I especially enjoy the perfect balance Workato offers between low-code speed and enterprise-grade control, along with robust ALM and sophisticated error handling typically requiring heavy coding. The extensibility is remarkable, and if a native connector doesn't exist, the SDK allows me to build custom adapters quickly while maintaining centralized governance. This extensibility also helps bridge the gap between our legacy on-prem systems and modern SaaS apps, letting us build custom connectors to create a solid layer safe for our business teams.
What do you dislike about the product?
The On-Prem Agent setup is not natively optimized for Kubernetes. The one-hour activation code window makes automated deployments difficult. I'd like to see a shift toward long-lived API keys. The platform lacks a native impact analysis tool to visualize dependencies across the workspace. When updating a shared recipe, it's difficult to identify all upstream dependencies which increases the risk of silent regressions.
What problems is the product solving and how is that benefiting you?
I use Workato to automate data entry, sync customer data, and handle onboarding. It solves data silos by centralizing our tech stack and bridges IT-business gaps.
Effortless Automation with Seamless Integration
What do you like best about the product?
I love that Workato is hassle-free, as it reduces manual work and increases efficiency. It helps reduce manhours, ensure accuracy and consistency. Workato has been a great partner and their solutions work well. I also appreciate that Workato can integrate with most, if not all tools/software, and we have used it to integrate with SAP and other systems. The team at Workato made the initial setup super easy for us.
What do you dislike about the product?
It is wonderful, no negative comments.
What problems is the product solving and how is that benefiting you?
I use Workato to make processes easier with fewer touchpoints and more automation. It reduces manual work, increases efficiency, and ensures accuracy and consistency. Plus, it integrates with most, if not all, tools such as SAP.
Versatile Automation Tool with Stellar Support
What do you like best about the product?
I like that Workato is lightweight and very easy to use with its low/no-code platform. The support system to get things done is very impressive, whether it’s an agent or the support team from the product. Their extensive library of prebuilt connectors and recipes is also highly effective, and it was very easy to set up.
What do you dislike about the product?
Connections debugging and logging could be improved.
What problems is the product solving and how is that benefiting you?
I use Workato to automate daily tasks and integrate systems, solving mundane process challenges effectively.
Seamless Integrations with Excellent Support Resources
What do you like best about the product?
I love the user-friendly UI of Workato and all the helpful content in the Library, which makes using it much easier. The content Library with existing recipes is extremely helpful as it provides examples to work from. Workato Academy is also very helpful as it provides courses on everything that you can use Workato for. This guidance helps in understanding the product better. The initial setup of Workato was very easy, thanks to the training courses they provide.
What do you dislike about the product?
I think that they could add little hints when creating recipes about functions or more details about the functions in the recipe.
What problems is the product solving and how is that benefiting you?
I use Workato for creating integrations with other software, solving disconnect issues between platforms and allowing seamless integrations.
Effortless Integration and Scalability with Impressive Flexibility
What do you like best about the product?
Ease of Use, Extensive Connectivity, Scalability, Job Recipe, Flexibility
What do you dislike about the product?
May be Pricing, Performance on huge data loads
What problems is the product solving and how is that benefiting you?
Before adopting Workato, we relied solely on Marketo for conversion. Introducing Workato enabled a seamless migration of the MLM process, allowing us to effectively integrate and target both Eloqua and Salesforce CRMs.
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