I am working as an integration lead, and we had a project where we implemented an integration for one of our clients. The use case in our project was to bring data from a source system, Shopify, where we transfer all dimensions and fact data to Snowflake. This integration was achieved through Workato.
Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
644 reviews
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The Automation Engine I Needed to Connect My Apps Reliably and Intelligently
What do you like best about the product?
I love Workato's ability to handle both simple integrations and complex, multi-step workflows. The "recipe" builder is intuitive yet incredibly powerful, allowing for conditional logic, loops, and complex data transformations.
The connector library is massive and high-quality. There are connectors for almost every SaaS application we use (Salesforce, NetSuite, Slack, Google Workspace, etc.). The setup is very guided, and I haven't had any authentication or connection issues.
The connector library is massive and high-quality. There are connectors for almost every SaaS application we use (Salesforce, NetSuite, Slack, Google Workspace, etc.). The setup is very guided, and I haven't had any authentication or connection issues.
What do you dislike about the product?
While the interface is user-friendly, understanding the Workato logic and its components (triggers, actions, data pills, etc.) can take some time. A novice user might feel a bit overwhelmed at first, though the tutorials and documentation are excellent.
What problems is the product solving and how is that benefiting you?
Before, customer information was scattered across different systems (CRM, ERP, marketing platform). Workato now automatically syncs this data, ensuring a single "source of truth" for all teams.
We have significantly reduced the time spent on manual and repetitive tasks, such as creating new users in multiple apps, notifying teams of key events via Slack, or generating scheduled reports.
We have significantly reduced the time spent on manual and repetitive tasks, such as creating new users in multiple apps, notifying teams of key events via Slack, or generating scheduled reports.
It’s good
What do you like best about the product?
I love that I can extend Workato with custom Ruby/JS code when needed, but 80% of the time, the pre-built connectors and formulas cover it. Plus, the API integration is way faster than building middleware in-house.
What do you dislike about the product?
I don’t have any dislike all transformations are crystal clear
What problems is the product solving and how is that benefiting you?
Before: I manually enter the same data into multiple systems (e.g., adding new leads to Salesforce, then copying them to our email tool).
With Workato: The second a lead comes in, Workato auto-adds it everywhere and even sends a welcome email—without me lifting a finger.
My Benefit: I save hours every week and avoid typos.
With Workato: The second a lead comes in, Workato auto-adds it everywhere and even sends a welcome email—without me lifting a finger.
My Benefit: I save hours every week and avoid typos.
Powerful Automation with a User-Friendly Edge
What do you like best about the product?
The intuitive no-code/low-code interface makes it easy for both technical and non-technical users to build workflows.
What do you dislike about the product?
Pricing can be a barrier for smaller teams or startups.
What problems is the product solving and how is that benefiting you?
Workato is helping us eliminate repetitive manual tasks by automating workflows across multiple tools and departments. Instead of jumping between CRM, marketing platforms, spreadsheets, and internal systems, we can connect them seamlessly through a single platform. The AI-powered recipe suggestions speed up the automation-building process, so we spend less time coding and more time delivering value. This has improved operational efficiency, reduced human errors, and given our team more time to focus on strategic projects rather than routine data entry.
Workauto works like charm while working with CRM and ERP systems
What do you like best about the product?
There are multiple things that I like about Workato; however, I will focus on the most practical ones. The great thing about Workato is that building the automation doesn't need much technical knowledge or a programming background. You can develop your automation with a drag-and-drop facility. Another most important thing that I like is the seamless integration between different systems.
What do you dislike about the product?
The layout can be much more user-friendly, as it takes time to understand the UI at first glance.
What problems is the product solving and how is that benefiting you?
Workato solving the problem of integrating different business systems with the help of using the API's. It is benefiting in different aspects, like lower-cost solution, lesser turn around time for the customer request, more robust solutions, and, more importantly, fewer human errors.
Great
What do you like best about the product?
The best Ai software used for this generation and this is great
What do you dislike about the product?
It takes few time to generate the work flow but it's great to use
What problems is the product solving and how is that benefiting you?
Just it requires a update to make user's friendly
Workato Makes Our Workflow So Much Easier
What do you like best about the product?
Workato is super easy to use, even for someone like who don't have technical exp. Those can also learn this easily. I love how quickly i can automate processes between tools like Salesforce and Slack. Setting up integrations doesn't feel like rocket science, and the pre built recipes really help speed things up. it's honestly saved me hours of repetitive work.
What do you dislike about the product?
Haven't noticed any problems yet, it's working smoothly now
What problems is the product solving and how is that benefiting you?
Before workato we were spending too much time manually Transferring data between systems. Now everything happens automatically which means i don't have to worry about errors or delays anymore.
Workato Makes Automation Feel Effortless
What do you like best about the product?
I really like how Workato takes the headache out of connecting different apps. The drag and drop interface is super easy to use, and i don't need to be a developer to set up workflows. It's saved my hours by automation repetitive tasks that used to eat up my day. and it is easy to use, pre-built recipes are a hug plus too, they give me a starting point so i am not building from scratch.
What do you dislike about the product?
As of now, I haven't noticed any problems yet, everything is going smoothly
What problems is the product solving and how is that benefiting you?
It's helping me connect tools like Slack, Salesforce and Google Sheets, so my team doesn't waste time jumping between platforms. we get faster updates.
Workato- Great Automation tool
What do you like best about the product?
Workato is agreat tool for automation to automate complex business tasks. Another thing i like about it that it has a great User interface which is easy to use and setup. Also if one has low coding knowledge, they can easily work on workato. it has a great drag and drop features. It is providing robust monitoring tool, error handeling throgh which we are sure that automayion is running reliable.
What do you dislike about the product?
whatever the experience i have with workato and the tasks and process which i have automated through it, this tool is perfectly working fine for me.
What problems is the product solving and how is that benefiting you?
Before working on workato, we were lots of things manually which were time consuming, there were repetitive tasks so with the help of Workato we were able to automate those and integrated the key systems. It is saving time and reducing human error.
Seamless integration capabilities transform data handling
What is our primary use case?
What is most valuable?
The most valuable features of Workato include event streams that enable loosely coupled APIs and maintain reusable flows in the platform. We can bind multiple subscribers to them and have the same data supplied across multiple channels and multiple subscribers.
Another valuable capability I am currently exploring is Intelligent Document Processing, which allows us to read PDFs and images and extract those details. This is especially useful for invoices and purchase order receipts.
The recipe-driven automation in Workato is very impressive. For the same client project, we extracted purchase orders from emails and pushed them into the file system. The automation worked as expected, and we didn't face any issues with the Workato email connector.
Regarding connectors, I have used approximately 20 to 30 connectors. The most useful was the Ruby connector, which allows us to run Ruby scripts and get the required output. This was particularly helpful during our integration when we extracted and implemented business logic for multiple complex transformation scenarios. Similarly, we can run Python scripts and JavaScript as well, making these useful tools for data transformation.
What needs improvement?
There are storage limitations in Workato. The event streams come with a limitation of only 512 KB. If the payload size is huge, those payloads cannot be published into the event stream. We have to use storage and split the data. It would be beneficial if Workato could improve these size limits on event streams.
The Ruby connectors also come with a memory size limitation of around 45 MB, which could be increased to around 100 MB.
Regarding stability improvements, the memory capabilities need enhancement. Additionally, there was an action missing for inserting data into Snowflake tables. It would be advantageous to have the ability to insert records in batches. This is a missing point and an area for enhancement.
For how long have I used the solution?
I have been working with Workato for the last six to eight months on a project for one of my clients, Sempra.
What do I think about the stability of the solution?
We haven't moved our APIs to production yet, but it has been stable across all the connectors and versions we are using. I don't see any major issues at all, so whatever versions we are using are stable.
For the stability rating, I would rate it a 7.
What do I think about the scalability of the solution?
Workato demonstrates good scalability. We can scale as much as possible according to our plan, whether it involves recipes or connections.
I would rate the scalability of Workato an 8.
How are customer service and support?
I interacted with technical support regarding an issue where we needed help with a memory limitation. We reached out, and they informed us about the maximum memory limit for our connector. We were looking to increase the memory size, but that wasn't possible. I'm looking forward to how they can improve this size limitation for higher volume integration.
Based on my experience with the technical support, I would rate them a 9.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Workato was straightforward, and I didn't face any challenges. This was due to the training materials shared by the Workato team, which were really helpful.
What other advice do I have?
I work with the client through conference calls, so our architect handled the purchase. I haven't utilized real-time data synchronization in my project.
For metrics and KPIs regarding AI-driven insights, I check dashboards where I monitor task usage and dependency graphs.
I haven't utilized any AI capabilities in my project yet.
I cannot comment on Workato's compliance with industry standards.
I haven't been working with anything else other than Workato in the last 12 months. I can confirm my availability over call or email.
Overall rating for Workato: 8 out of 10.
Easy and Perfect product
What do you like best about the product?
I have been using this product from quite sometime and what it does best is to give exactly output which I am looking for
What do you dislike about the product?
May be a quick 2-3 mins of training will help others to understand quickly
What problems is the product solving and how is that benefiting you?
It helps in quickly access accurate info from various data sources
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