The use case for Nutanix Cloud Manager (NCM) is that we can share data to the cloud and there is no need to sync manually. It automatically runs the job for the data sync from the on-premises to the cloud. Some users have data on their systems or servers, so there is no need to keep local data. It will go automatically over the cloud and we can easily access it without any issues. For applications, we can run them without any issues. If I compare with other virtualization such as VXI, there are some issues. However, when comparing with Nutanix Cloud Manager (NCM), it performs better. There is no need to update any software manually as it will update automatically, eliminating the need for downtime.
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Automatic data syncing and seamless application management improve cloud operations while response times need enhancement
What is our primary use case?
What is most valuable?
What I appreciate most about Nutanix Cloud Manager (NCM) is the compliance aspect. When following the standard procedure, we can easily monitor our infrastructure from a compliance perspective. When we match our compliance requirements, it becomes easier for our clients.
What needs improvement?
Recently, I have found some issues with Nutanix Cloud Manager (NCM). When I raise a request for emergency support, I receive a response immediately. However, in some real cases, we have to wait for support. If there are production issues, we sometimes have to wait for 45 minutes to one hour. If they could minimize that response time, it would be more convenient for the client side.
For how long have I used the solution?
We have been using Nutanix Cloud Manager (NCM) for the last one year.
Which solution did I use previously and why did I switch?
We have used other solutions earlier, but currently we are fully implementing Nutanix Cloud Manager (NCM) on our client side. We do not need to use any other solutions at present.
How was the initial setup?
The initial deployment of Nutanix Cloud Manager (NCM) was easy. Simple tasks such as VM creation and data transfer are much easier than other solutions. We can automatically schedule VM snapshots for syncing, and we can easily create VM templates for development purposes.
Which other solutions did I evaluate?
Regarding the pricing of Nutanix Cloud Manager (NCM), when compared to others, it is obviously very costly. However, considering the solution quality, I would definitely choose Nutanix. Today's management is focused on costs, and they frequently ask us to negotiate with vendors or suppliers. Nutanix has a fixed price, and during our last renewal, it was around one crore. Management attempted some negotiation but ultimately approved it. They constantly inquire about pricing and alternative solutions, but from an IT perspective, I prefer Nutanix Cloud Manager (NCM).
What other advice do I have?
For stability of Nutanix Cloud Manager (NCM), I would rate it a seven. For scalability, I would rate it a nine.
On a scale from one to 10, I would rate the solution overall as a seven.
I have a small request for Nutanix to arrange sessions for end users. When there are updates or solutions, if they could be explained to end users through sessions or webinars, it would be beneficial. This would help us understand what features are implemented in Nutanix Cloud Manager (NCM) and how we can use them effectively.
Offers a single pane of glass and saves troubleshooting time
What is our primary use case?
My use case with Nutanix Cloud Manager (NCM) includes cluster management, cluster initiation, VM management, VM capacity, VM deployment, and day-to-day operations, as well as patch lifecycle management of clusters and the AHV.
What is most valuable?
Compared to other cloud management solutions such as VMware, Nutanix Cloud Manager (NCM) offers a single pane of glass where a single service can manage everything, thanks to Prism Central and Prism Element metrics. The security level is a significant advantage because Nutanix supports multi-cloud from Prism Central and provides one-click upgrades through LCM.
Additionally, we utilize a replication factor to rebuild data during disk or host failures to maintain high availability of production servers and workloads. Using the playbooks in Nutanix Cloud Manager (NCM) significantly helps free up time for other tasks, as we encounter anomalies in our enterprise environment. The playbooks allow us to troubleshoot issues automatically without manual intervention, which in turn saves time.
What needs improvement?
As a professional certified in Nutanix for multi-cloud infrastructure, I believe there is room for improvement in Nutanix Cloud Manager (NCM) regarding the data rebuilding process with the replication factor. It currently does not support parallelism, which results in longer rebuild times compared to external storage such as Dell PowerFlex, which has faster data rebuild speeds. My concern is that rebuilding data in Nutanix can take from one to 20 hours based on size, whereas Dell PowerFlex minimizes downtime. Despite achieving usable storage in Nutanix, I would advocate for enhancements in the parallelism of data rebuilding. The data rebuilding process could potentially be simplified, although improvements have been made by removing the RAID concept for a distributed architecture. In enterprise environments, reliance on storage remains high, and increasing the speed of the rebuild process would be beneficial. Those storage aspects can definitely be improved.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) for three to four years.
What do I think about the stability of the solution?
I would rate the stability of Nutanix Cloud Manager (NCM) a ten out of ten, as it provides multiple features, including disaster recovery with a one-minute SLA, which is superior compared to other vendors that typically offer 15-minute SLAs.
What do I think about the scalability of the solution?
I would rate the scalability of Nutanix Cloud Manager (NCM) a nine out of ten, primarily because of concerns regarding the data rebuilding process.
How are customer service and support?
I would rate it a ten out of ten for technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
It's easy. With a proper plan, we can achieve it.
What's my experience with pricing, setup cost, and licensing?
Pricing for Nutanix Cloud Manager (NCM) is based on the applications and workloads we use; it is somewhat high, but it provides a good subscription model compared to VMware's core per product pricing. I prefer Nutanix because it reduces the burdens by not having to manage separate VMs or services for storage and automation, which makes it a favorable option.
What other advice do I have?
Currently, I am working on Nutanix Cloud, and in the future, we will be merging with Azure using LCM. In my organization, approximately 30 to 35 people work with Nutanix Cloud Manager (NCM) as part of a team of around 60 that operates 24/7, including SMEs.
We are a customer and also a partner. Our clients include very large businesses, particularly big online retailers in the US. I currently work in L2 and L3 level support, focusing on SME-level tasks and collaborating with senior members to leverage my knowledge and learning.
I find the future of hybrid management crucial, and Nutanix Cloud Manager (NCM) plays an integral role in maintaining hybrid solutions with its software-defined hyper-converged infrastructure, making it my choice over other clouds.
Overall, I would rate the solution an eight out of ten.
Cost management and storage flexibility improvement with enhanced support accessibility
What is our primary use case?
Our main use case for Nutanix Cloud Manager (NCM) was initially to run away from the high cost of VMware, and after that, we realized that if we compare apples and apples, there is a technical advantage in Nutanix. The technology is newer regarding storage management, and we appreciate the path that Nutanix was taking with NKE. Now with Nutanix, we know the path we are taking for NKP, whereas VMware's Tanzu was proprietary, requiring us to fully commit to VMware or nothing.
What is most valuable?
The best features of Nutanix Cloud Manager (NCM) start with the combination of cost and what is really under the hood, and it basically does the same thing that VMware does. The cost is better, and we appreciate the options available for storage—it allows for object storage, and the management of the storage underneath Nutanix is much more flexible than VMware. Additionally, we can have another platform as a service that is not available in VMware.
Nutanix Cloud Manager (NCM) assists my team in addressing our current automation needs while planning for future expansion by allowing us to use Ansible for automation and configuration management. We are planning to gradually replace VMware with Nutanix and are using the same tools, such as Ansible, to deploy. Although we are not using the native blueprint automation from Nutanix, we plan to integrate open-source tools such as Terraform for Kubernetes automation while using Nutanix native tools for implementations.
What needs improvement?
In my opinion, Nutanix Cloud Manager (NCM) can be improved as the NKP product needs to mature a little more. This is a natural process, and while the hypervisor is mature, I would like to see more maturity in the products on top of the hypervisor, such as databases and object storage. The main reason I give it an 8 or 9 rating is that a few things need to mature, such as NKP and the object storage. While our primary reason for choosing Nutanix was for mission-critical applications and Kubernetes, I believe there are issues that need addressing. However, I see they have a roadmap for improvements, especially with the hypervisor itself, which I would rate a perfect 10, while the new products and plugins need enhancement.
For how long have I used the solution?
I have two years of experience with Nutanix Cloud Manager (NCM) in real production.
What do I think about the stability of the solution?
Regarding stability, I find Nutanix Cloud Manager (NCM) to be very stable and suitable for running mission-critical applications.
What do I think about the scalability of the solution?
I evaluate the scalability of Nutanix Cloud Manager (NCM) and find it very scalable, with no limitations encountered at the moment.
How are customer service and support?
In terms of the speed of outcomes from Nutanix's low-code automation, it is almost the same as what we experienced with VMware. In case of issues, I find that Nutanix offers more personalized support since it is smaller now. We have easier access to high-level engineers compared to VMware, where you have to navigate multiple channels for support. Both support systems are good, and while I do not complain about VMware support, the feeling might change as Nutanix grows. I would rate the support for Nutanix Cloud Manager (NCM) around a nine on a scale of one to ten, as it is really good.
How would you rate customer service and support?
Positive
What other advice do I have?
With Nutanix Cloud Manager (NCM), we could run multiple solutions, such as SUSE, NKP, and OpenShift. The learning curve of Nutanix Cloud Manager (NCM) is more simple compared to VMware, as we were coming from a VMware environment, and it was something new for us. There is a lot of free material available to help us start learning Nutanix.
The built-in playbooks of Nutanix Cloud Manager (NCM) have indeed freed up time for our IT team, which is noteworthy considering we previously had a problematic setup with a combination of SimpliVity and VMware. We faced complications due to two vendors blaming each other for firmware issues, which was a nightmare. Now, we have one place to ask questions, and Nutanix works closely with a short list of certified hardware vendors. If I have an issue, I call Nutanix, and they handle communication with the vendors, whereas with VMware, the problems are isolated to my world. Last year, our group spent about 40% of its time fixing issues related to VMware, but now things are much smoother with Nutanix.
Overall, I would rate Nutanix Cloud Manager (NCM) an 8 or 9, as it has its strengths and some areas for improvement.
Stands out with auto-scaling, auto-scheduled snapshots, and single-vendor support
What is our primary use case?
I use Nutanix Cloud Manager (NCM) to create virtual machines, connect them for storage. I use it for many other tasks, but mainly for servers or virtual machines, where I build different virtual machines, such as Windows and Linux, of all kinds.
What is most valuable?
The major attraction point of Nutanix Cloud Manager (NCM) is that everything is auto-scaling. For example, if we are trying to patch in Nutanix, when we go to the lifecycle manager and click on the patch, the VMs automatically migrate from one cluster to another cluster or one host to another host, and it starts getting patched. In other cloud setups, such as VMware, we need to do it manually, so Nutanix is more user-friendly than other cloud setups.
The best feature in Nutanix Cloud Manager (NCM), from my perspective as a cloud engineer, is having hardware to private setup support by a single vendor, whereas with other cloud setups, we have different support. For a setup, we have a separate support for the cloud setup and a separate support for the hardware. The second feature is creating auto-scheduled snapshots; until today, we haven't found any other cloud setup for scheduling a snapshot onto a VM. These are the main points: getting full support from the Nutanix vendor, scheduling the snapshots, and auto patching are the three best features I can mention, though there may be many others.
It is easy to use. Even a school student can run Nutanix Cloud Manager (NCM) automation because it is extremely user-friendly. Not only developers or experts but even a college graduate can use Nutanix, as everything is understandable and the graphical user interface of Nutanix Prism is very attractive.
What needs improvement?
The areas that could be improved include the Nutanix Move tool, which is presently used for migrating VMs from one setup to a private cloud. It can be improved by adding some other setups, such as Citrix Xen, Red Hat Virtualization, and Red Hat OpenShift. There are many other cloud products that need to be added to the Nutanix Move tool, which would be really helpful for us in India, where we use different setups such as Red Hat Virtualization, OpenShift, Citrix XenCenter, Hyper-V, and VMware.
The second suggestion is regarding the different clusters in Nutanix. Although Nutanix is very user-friendly and codeless, the individual clusters cannot be logged in at the same time via Prism, which takes time and can be wasteful. We have multiple clusters within Nutanix. Prism serves as the central management interface, allowing us to access these different clusters. When we log in through Prism, it takes a certain amount of time—sometimes several minutes—to log into each individual cluster. This can be quite time-consuming.
Another important issue, especially for our customers in India and other data centers, is the need for proper VM tool reports. We require detailed information such as VM names, IP addresses, CPU assignments, and CPU utilization. This data should be exported in an Excel format. For example, if a virtual machine has four CPUs, the Excel report should include entries like: VM name, IP address, 4 CPUs, and current utilization (e.g., if 2 out of 4 CPUs are being used). We also need to capture other parameters, such as memory and disk configurations (e.g., hard disk 1 and hard disk 2), whether any ISOs are mounted (like CD/DVDs), USB drives attached to the VM, storage types (like NVM), and any RDMs associated with the VM. By extracting all this information into an Excel file, we would create a handy inventory for all the engineers. This detailed VM list would be extremely beneficial for cloud engineers and managers working with Nutanix.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) for the last two to two and a half years with substantial experience. I'm not an expert in automation, but the existing features are sufficient to manage effectively.
What do I think about the stability of the solution?
The stability of Nutanix Cloud Manager (NCM) is rated as eight out of ten.
What do I think about the scalability of the solution?
For scalability, I would rate it as eight out of ten.
We are managing private clouds for different clients. We currently hold 1,800 customers on Nutanix Cloud Manager (NCM), mostly medium customers, with approximately 100 enterprise customers and the remaining 1,700 being medium clients.
How are customer service and support?
I would rate Nutanix support as eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Having worked with approximately four to five different cloud setups including Nutanix, VMware, Hyper-V, and Red Hat OpenShift, I would rate both Nutanix and VMware similarly at four out of five as they provide similar features, but Nutanix is more attractive compared to VMware.
How was the initial setup?
We are exclusively managing a private cloud. I work specifically with the private cloud, while a separate team handles the public cloud. However, I can confidently say that no one is currently using Nutanix as a public cloud solution; it is being utilized solely as a private setup.
Deploying Nutanix is straightforward, but as with any new system, it can be complex at the beginning.
What about the implementation team?
In the past, we had vendor support during the initial stages, about two to two and a half years ago. The vendor would regularly visit our data center and provide guidance, which made it easier for us. However, understanding a new subject can still be challenging at first.
Considering my team, I have approximately ten experts working with Nutanix, while the rest are normal engineers handling basic tasks or support for Nutanix, VMware, or other clouds.
What's my experience with pricing, setup cost, and licensing?
India is a hub for various customers seeking technology solutions. Many of these customers are looking for competitive pricing, but Nutanix's costs tend to be quite high. We primarily work with mid-level customers in India rather than enterprise clients. These mid-level customers are interested in services that are priced more moderately. In comparison, Nutanix's pricing is significantly higher than that of other setups. As a result, we have approximately 3,000 customers using VMware, while Nutanix has around 1,800 customers. The disparity in these numbers is quite striking: 3,000 customers for VMware versus 1,800 for Nutanix. Indian customers don't like high-priced hyper clouds, so they invest in VMware, which offers the same features at a lower base price.
What other advice do I have?
I have seen a lot of improvements in Nutanix Cloud Manager (NCM), but the package we are using has been the same for the last two to two and a half years.
I would definitely recommend Nutanix Cloud Manager (NCM) to other users or cloud engineers, but they may hesitate due to the pricing. In India, the market looks for minimal prices and best features.
I would rate Nutanix Cloud Manager (NCM) a nine out of ten.
Manages hybrid infrastructure seamlessly with flexible cluster scaling and comprehensive oversight
What is our primary use case?
I have worked on several Nutanix Cloud Manager (NCM) products, including Nutanix Prism, Nutanix CVMs, and Nutanix storage products. We had an on-premises infrastructure based on Nutanix hardware and the Nutanix hypervisor layer based on Acropolis.
Nutanix Cloud Manager (NCM) is a new offering from Nutanix, whereas our setup had a small on-premises presence with Nutanix-based hypervisor servers managed using Nutanix Prism. This cloud manager comes as an offering on top of Nutanix Prism, where we can manage multiple Nutanix-related hardware and components. We used to host VDIs based on Citrix on the Nutanix hardware. Now that we have reached end of life on the hardware and Citrix front, we have moved all of our on-premises infrastructure to Azure.
What is most valuable?
The most important aspect of Nutanix Cloud Manager (NCM) is that it helps us manage the infrastructure as a hyperconverged infrastructure in HCI mode. If I have different physical servers, I can map them into a cluster and manage the storage together. It provides flexibility to make use of storage in a clustered format instead of using it in an individual storage endpoint.
We have the flexibility to have Nutanix-based licensing based on the core model, instead of having a specific cost on the cluster. The costing on a core model gives customers flexibility to add multiple cores to a single physical host and adjust the infrastructure accordingly, and we can scale up the cluster as needed.
While other cloud providers, AWS or Azure, are mostly into cloud-based solutions, and Azure has introduced Azure Stack HCI for managing on-premises infrastructure, Nutanix Cloud Manager (NCM) provides flexibility from day one. We can manage both on-premises and Azure solutions using a single pane of glass, eliminating the need to navigate different windows or screens. It provides a comprehensive view of the infrastructure and highlights specific areas through alerts, giving us good visibility of infrastructure conditions.
What needs improvement?
At the moment, I don't have specific feedback on Nutanix Cloud Manager (NCM) because I have been working on multiple clouds. While the majority of our workloads are on Azure, there aren't any immediate improvements I can recall.
In terms of features, while other providers offer similar capabilities, Nutanix Cloud Manager (NCM) remains ahead of the curve with its decade-long strategy. It supports different hardware types without vendor lock-in, which is an advantage over Azure Stack HCI, which may only work with specific vendors such as HP or Dell.
For how long have I used the solution?
In the recent past, we have moved all of our infrastructure to Azure cloud. I have used Nutanix Cloud Manager (NCM) for approximately 1.5 years.
What do I think about the stability of the solution?
Nutanix Cloud Manager (NCM) firmware upgrades, physical host issues, or hard disk failures may require maintenance. On a regular basis, firmware upgrades or version upgrades from version A to version B are the major maintenance considerations. Earlier versions could be buggy, and new versions improve the experience. Otherwise, operations run smoothly.
What do I think about the scalability of the solution?
When a specific node goes down, we don't have to worry much because Nutanix Cloud Manager (NCM) performs automatic movement of VMs from one host to another within the cluster. When a new node is added to the cluster, it becomes seamless and the VM provisioning gets evenly load-balanced across nodes. This eliminates the need for an admin to worry about proper load balancing, as the algorithms handle this effectively.
How are customer service and support?
I would rate their customer service as eight out of ten. We have an in-house Nutanix team that handles physical issues or specific troubleshooting needs. I have never directly interacted with Nutanix support because most issues are easy to handle since we have clusters managing the workloads. Even when a node goes down, it doesn't impact our infrastructure because it gets load-balanced between the available nodes.
How would you rate customer service and support?
Positive
How was the initial setup?
The base infrastructure deployment took one to two weeks, but the VDI builds are done on a need basis. When a new team gets onboarded, it becomes an on-demand-based deployment. The base infrastructure is made available, and we build on top of it depending on the number of users that join the infrastructure.
Our on-premises deployment had around 1,000 users across different regions, including the US, Canada, and Australia. Since we have moved all on-premises infrastructure to Azure cloud, everything is now cloud-based. When we initiated builds using Nutanix Cloud Manager (NCM), provisioning 50 machines would take approximately 30 to 45 minutes. It was quick and provided the required VDIs to teams within an hour, allowing them to start using the system immediately.
What about the implementation team?
I don't have specific feedback about Nutanix Cloud Manager (NCM) implementation because I have been working on multiple clouds. NCM is a package that can be used for both on-premises and cloud workloads, though our majority of wour orkloads are already on Azure.
What was our ROI?
The base infrastructure deployment was completed in one to two weeks. The VDI builds happen on a need basis. When a new team gets onboarded, it becomes an on-demand-based deployment. The base infrastructure is made available, and we build on top of it depending on the number of users that join the infrastructure.
What's my experience with pricing, setup cost, and licensing?
I was not directly involved in the costing aspect, but I know that on-premises resources and physical servers are charged based on the number of cores used. This is a common pricing methodology used by different vendors, but I cannot provide exact cost details.
Which other solutions did I evaluate?
AWS or GCP don't currently have the same type of platform, but Azure Stack HCI is comparable to Nutanix Cloud Manager (NCM). However, Nutanix Cloud Manager (NCM) is a more mature product compared to Azure Stack HCI. They have been managing multiple hybrid cloud environments for longer, while Azure Stack HCI was introduced only 3-4 years ago. This experience gives Nutanix additional flexibility and a higher rating.
What other advice do I have?
I would rate Nutanix Cloud Manager (NCM) a 9 out of 10. The most valuable aspect is its ability to manage infrastructure as hyperconverged infrastructure in HCI mode. Multiple physical servers can be mapped into a cluster with combined storage management. The core-based licensing model provides flexibility for customers to scale their infrastructure according to needs.
Nutanix Cloud Manager (NCM) provides a ready-to-go runbook situation where inputting key variables allows quick infrastructure setup. It supports building ESX clusters or AHV clusters, though their infrastructure primarily uses Acropolis hypervisors.
The solution offers seamless integration when adding new nodes to existing clusters, pooling storage and related network components automatically. Automation requirements are targeted at specific clusters rather than individual nodes, making the process straightforward. The infrastructure supported around 1,000 VDI instances based on Citrix, providing a good user experience with persistent VDIs that were one-to-one mapped.
User-friendly platform improves efficiency and knowledge expansion
What is our primary use case?
I am working in the lifecycle manager in the Cloud, which includes Nutanix Cloud Manager (NCM), and I'm working with the PCS at Tata Consultancy Services on project works, such as NCC upgrade, Foundation AOS number upgrade, and Nutanix Cloud Manager (NCM) upgrade activities.
What is most valuable?
When comparing Nutanix Cloud Manager (NCM) with other platforms, NCM is very user-friendly, and we can work primarily in graphical mode. The functionality is very intuitive in NCM compared to other platforms such as Azure, AWS, and VMware environments.
During this two-year period, I have learned that Nutanix is a very interesting platform for enhancing our knowledge in the Cloud. For example, while upgrading the Nutanix storage, such as NCC AOS firmware and ID rack, we encountered multiple issues, and with help from Nutanix support, we learned exactly how Nutanix works. It is very expandable; we can save on it and upgrade at any time. According to my understanding, if something is going to expire, we can easily identify and rectify that issue on time.
The playbook is a very good platform because it contains pre-defined paths, and if we want to perform something, we have the playbook as a template which functions as a pre-defined activity.
What needs improvement?
The pricing could have some changes; compared to other platforms, pricing enhancement is important, and Nutanix does enhancements quarterly.
For how long have I used the solution?
I have 14-15 years of overall experience in the IT field, and I have more than two years of experience with Nutanix Cloud Manager (NCM).
What do I think about the stability of the solution?
Stability is very good because we have NC2, and there are no issues while migrating any VM to other hosts.
What do I think about the scalability of the solution?
Nutanix is a scalable solution.
How are customer service and support?
I never need help from colleagues, only reaching out to Nutanix support when there's a significant challenge, but they provide SOPs and links to help resolve issues.
How would you rate customer service and support?
Positive
What other advice do I have?
I would give Nutanix a rating of 9 out of 10 because I love working on the Nutanix platform. Though I don't have extensive experience, people are choosing Nutanix because of its user-friendly nature, with more graphical activity rather than command line interfaces.
In comparison to VMware, where you have to log in and run multiple commands, we can perform 80% of activities on the graphical user interface in Nutanix Cloud Manager (NCM). I recommend my teammates and others to choose Nutanix because it is very user-friendly, and we have multiple ways to enhance our knowledge related to infrastructure. Every activity can be performed without issues if good practices are followed.
Makes upgrades easy with Life Cycle Manager and it's also cost-effective
What is our primary use case?
My use case is for legacy cluster migration. We have removed the legacy cluster. We are using a Nutanix cluster to increase availability because it is a very good product with everything in one box: storage, network, and compute. We migrated from physical hardware, which was out of warranty and expired, and migrated the application to the Nutanix cluster.
What is most valuable?
The best feature of Nutanix Cloud Manager (NCM) is Life Cycle Manager. When upgrading your infrastructure, there is nothing to do. You just have to pre-check it, and the process is automated. It will check one by one for availability and fault tolerance. It is an auto-run job, and if anything finds an issue, it highlights it in the pre-checks, so that feature is very good.
When comparing Nutanix Cloud Manager (NCM) with other cloud management solutions, it is good because we are using many things, such as UCS Manager, VxRail, VMware, and vRealize in our infrastructure. The support and SLAs are good, and it is very easy to use, especially when upgrading. The administration is very easy.
What needs improvement?
Everything required is already in place. It's easy to use, and there is good customer support. For my use case, it's fine. There could be slight improvements in support because sometimes they are not able to understand the issue.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) since 2022 or 2023, when I was at HCL.
What do I think about the stability of the solution?
It is stable; I never saw any problems.
What do I think about the scalability of the solution?
I would rate its scalability as nine out of ten considering our clients are enterprises.
How are customer service and support?
Technical support is good. There is no issue. They meet the SLAs. They also have a feature for auto generating tickets. With the pulse monitoring feature in Nutanix, a ticket is generated. It's a good feature. We also immediately get an email from Nutanix.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
As an administrator, I am using different products, but Nutanix continues to grow. More customers are deciding to go with Nutanix. They have deployed and migrated legacy clusters to Nutanix. We are still using a VMware hypervisor, but the usage of Nutanix is growing. Companies are moving to deploy Nutanix clusters in their infrastructure.
Nutanix Cloud Manager (NCM) makes it faster to work. As administrators, we recommend solutions to the client, but the client needs to decide whether to go with UCS, VMware, Broadcom, Nutanix, Azure clouds, GCP, or AWS. Many cloud solutions are available in the market. We are working in IT support as administrators in multi-cloud infrastructure, where we are using Azure, AWS, Nutanix, and Broadcom products.
How was the initial setup?
It is easy to deploy Nutanix Cloud Manager (NCM).
Most companies have a hybrid infrastructure with on-premises and cloud environments. The cloud provider is Azure.
Its implementation takes months in terms of planning, designing, deployment, etc.
What's my experience with pricing, setup cost, and licensing?
Nutanix Cloud Manager (NCM) is cheaper than VMware and other products.
What other advice do I have?
I would recommend Nutanix Cloud Manager (NCM) to other users because it is easy and cheap compared to other products. I would rate it a nine out of ten.
Managing diverse environments has been streamlined with robust disaster recovery features and automation capabilities
What is our primary use case?
Our use cases for the Nutanix Cloud Manager (NCM) include managing multiple sites and multiple customers under this site, as I delivered to multiple customers in Canada.
The type of customers I see with Nutanix Cloud Manager (NCM) are primarily middle industries for technologies or manufacturers, as it is currently not for government customers.
What is most valuable?
The most valuable features I have found with Nutanix Cloud Manager (NCM) are related to Disaster Recovery, specifically the Nutanix Disaster Recovery solution with Prism Central, and Flow micro-segmentation. Flow micro-segmentation is part of the Nutanix Cloud Manager (NCM) networking capabilities, and most scenarios are related to standard clusters with Disaster Recovery, including environments with both Nutanix AHV and VMware.
The importance of faster outcomes for their environment is significant; for example, when I delivered the Disaster Recovery solution, we included automation for auto-configuration of VMs and resizing of VMs, which replaced many tasks that were previously done manually. The implementation of automation solutions helps free up time for their IT team, allowing them to manage more of the application part rather than the infrastructure, especially for stability and automation tasks from Nutanix.
What needs improvement?
Nutanix Cloud Manager (NCM) could continue to improve its network with micro-segmentation, as their current solution for East-West traffic is not as mature as VMware's NSX, and they need to develop this area to better support the infrastructure. More integrations with other cloud storage would definitely be helpful, as many customers want to use their existing SAN storage solutions for backups or other functions when migrating to Nutanix.
For how long have I used the solution?
I have experience with Nutanix since 2015.
How are customer service and support?
I find that the support from Nutanix is very good, as I have worked with them many times. For the support aspect, I believe globally they provide good support; they respect their SLAs, respond in a timely manner, and can assist quickly by connecting remotely when needed.
How would you rate customer service and support?
Positive
How was the initial setup?
The Nutanix setup, learning curve, and ease of use are essential considering that customers appreciate simplicity and centralized management, which is a significant factor compared to VMware's multiple products and interfaces.
Which other solutions did I evaluate?
I don't have a clear idea about the speed of outcomes from low code automation because after we complete a delivery service, the customer leads the automation part, but I haven't received complaints compared to other products like Ansible or Terraform, and what I have used has been responsive to their requests.
What other advice do I have?
Regarding how I would assess Nutanix Cloud Manager (NCM) for helping my team address current automation needs while planning for future expansion, I often deliver this solution to the final customers who manage their own environments afterward, but I have worked on automation tasks such as automatic resizing of VMs.
In my experience, Nutanix Cloud Manager (NCM) is a good tool for meeting automation needs; it is the easiest to use for automation, and from Prism Central directly, you can automate many tasks and integrate scripts for your application layer. My company is a partner with Nutanix. For the overall rating of Nutanix Cloud Manager (NCM) as a product, I would give it nine points.
Reporting and analysis enable efficient infrastructure management and automation integration simplifies IT processes
What is our primary use case?
We actually use Nutanix Cloud Manager (NCM) for reporting and analysis on VM performance, particularly what is over-provisioned.
I am currently using Nutanix Cloud Manager (NCM) to manage our infrastructure. The specific functionalities we are utilizing in Nutanix Cloud Manager (NCM) include the automation piece. We do the monitoring analysis, and we are using some of the automation and playbooks to categorize our VMs as they're being created so they can go into the right security zones.
How has it helped my organization?
The benefits of Nutanix Cloud Manager (NCM) are still in progress since we don't have all the buy-in. Our hope is this type of information will help us be able to right-size these environments with easy conversations. Nutanix Cloud Manager (NCM) has handled the growing needs of our company effectively so far. We're only a year into it, however, we have started deploying additional clusters for our company and haven't had any issues.
What is most valuable?
What I appreciate about Nutanix Cloud Manager (NCM) is that it gives us a good, simple view that really plays effectively when we're trying to talk to other teams to show them their VM has too many resources. It's cut and dry, without a bunch of deep dive metrics to give them and discuss.
The impact of the Runbooks feature on automating our IT processes is significant. We didn't think we would use it much. We have many automation products in our environment, however, when a VM is created, it automatically adds the right categories and policies. It worked effectively in the Runbooks piece due to the native integration with Nutanix. It already knew that VM was being created without needing another platform to monitor for those events.
The core feature we use in Intelligent Operations is the analysis of the VMs to determine what's over-provisioned, providing that simple snapshot.
What needs improvement?
I would appreciate seeing more in-depth features in the Intelligent Operations piece. For VM and over-provisioning, we could include financial numbers or estimates around that piece. That would be beneficial when talking to managers in different verticals, showing resource usage and potential cost savings. This might already be possible and I haven't discovered it yet.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) for about a year now.
What do I think about the stability of the solution?
The stability and reliability of the Nutanix Cloud Manager (NCM) platform have been consistent. There were some issues at one point with microservices when using bleeding edge versions. Nutanix has done a good job correcting that and I'm looking forward to continued improvement.
What do I think about the scalability of the solution?
Our current challenge with Nutanix Cloud Manager (NCM) is the overwhelming amount of VMs being shown as over-provisioned. For example, out of approximately 1,000 VMs on the platform, 800 of them are indicating over-provisioning. We anticipated this situation. Addressing it is an ongoing process.
How are customer service and support?
The customer service and technical support of the platform has been great. We don't need to use it very often, however, when we have, they've been very responsive and have stayed with us through longer issues.
Which solution did I use previously and why did I switch?
We came from VMware, where we had reporting pieces that were rarely utilized due to their complexity and overly detailed numbers. In contrast, Nutanix Cloud Manager (NCM) presents information simply and directly on the dashboard, making it easier for engineers and managers to understand without requiring platform changes for reports.
How was the initial setup?
I can't say much about the deployment as it's just kind-of there. It doesn't add anything in complexity to how we put it out. It's just part of the platform and doesn't seem to take any significant overhead that we've seen. So the implementation seemed pretty simple and straightforward.
What was our ROI?
The biggest potential return on investment with the platform will be through right-sizing VMs. As our data center gets smaller, we will be able to utilize space more efficiently, and the reporting capabilities will be crucial in achieving this.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, setup costs, and licensing, the company seems satisfied. It caught us off guard since we didn't realize that type of reporting was part of Nutanix Cloud Manager (NCM), which we had received during our POC. When we went to deploy to production, we realized we needed to add it, however, the add-on cost seemed reasonable and management approved it.
Which other solutions did I evaluate?
I did not consider other solutions before choosing Nutanix Cloud Manager (NCM). We saw it as part of the POC with Nutanix and recognized it as a valuable feature of the whole platform.
What other advice do I have?
Self-service hasn't improved our ability to manage, deploy, and scale applications yet as we haven't used that piece. We haven't had a need for it historically, and being in our first two years with Nutanix, it will be something to explore in the future.
I haven't seen measurable outcomes from using Nutanix Cloud Manager (NCM), such as reduced costs or a more efficient IT team, as we don't have metrics to measure at this point.
The solution's cost visibility feature has not affected our company's budgeting or cost management since we haven't implemented that functionality yet.
On a scale of one to ten, I rate this solution an eight.
One-click upgrades and intuitive UI significantly reduce time spent on manual processes
What is our primary use case?
Our primary use cases for Nutanix Cloud Manager (NCM) include working with databases, batch processes, UCS, and a lot of in-house homegrown applications. Before selecting Nutanix Cloud Manager (NCM), we were users of a different product and ran both products side by side for a while.
Almost three years ago, we decided to transition all of our database usage, applications, batch processes, and UCS over to Nutanix.
How has it helped my organization?
In addition to the time savings, my ability to optimize the placement of the VMs and their sizing concerning compute and memory is very good. Being able to avoid purchasing more hardware or utilize solutions in tighter spaces has freed up resources for other projects, which obviously saves money due to reduced hardware needs and space on the data center, which we don't have to rent as much.
What is most valuable?
The features of Nutanix Cloud Manager (NCM) that I find most valuable for my infrastructure team include one-click upgrades that the NCM provides, which is a super time saver for our organization. It also allows my team, the infrastructure team, to get our time after hours and our weekends back. Additionally, the monitoring is very helpful for daily check-ins. I go in every morning, check Prism, and see if it has any critical warnings that I need to look at or send up to somebody. The UI is very intuitive for the most part.
We don't have to handhold and manually do software updates or firmware updates. We can select them, schedule when we want them, and I would estimate we can now spend 75% to 85% of the man-hours that we used to spend on those tasks on feature requests instead.
The Runbook feature of Nutanix Cloud Manager (NCM) has impacted our IT processes by rightsizing and optimizing our environment, which helps in optimizing the amount of resources we've been using so that we don't have to over-purchase hardware. It's allowed us to get a lot more density of guest VMs onto our existing platforms, ultimately saving money in the long run. I would approximate the cost savings to be in the 20% to 25% range since we can optimize our resources and avoid the need to purchase more hardware or reuse resources in the infrastructure from one implementation.
We do some automation for right-sizing VMs. We don't do a lot more with that. We're still in the process of migrating from a different hypervisor and refreshing our older infrastructure.
What needs improvement?
In terms of how Nutanix Cloud Manager (NCM) can be improved, there are some functionalities in the newer releases and upgrades that are not available in Prism Central, which lacks the newest versions. A few years back, we faced some issues with Prism Central, so it would be beneficial to align the upgrades for the newer releases.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) for six and a half years.
What do I think about the stability of the solution?
I would assess the stability and reliability of Nutanix Cloud Manager (NCM) as very good, as we've had almost no issues. In six years, I can recall just a couple instances, three in total, where we've experienced outages due to hardware or firmware issues during upgrades, but none of these incidents noticeably affected us. We've never had any downtime related to the Nutanix product itself.
What do I think about the scalability of the solution?
Nutanix Cloud Manager (NCM) scales with our organization's growing needs, as we've expanded from three clusters to ten clusters in a matter of six years. Some of that growth is due to our need to expand, but it's also a transition away from the traditional three-tier solution.
How are customer service and support?
I evaluate Nutanix support as very good. Having worked in IT for 30 years, I consider it the best support team. One of my early calls was about a host problem caused by a firmware update that corrupted the ESXi implementation. The support agent stayed online with me until we got the host operational again, which is something you don't often see.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before selecting Nutanix Cloud Manager (NCM), we were users of a different product and ran both products side by side for a while. Almost three years ago, we decided to transition all of our database usage, applications, batch processes, and UCS over to Nutanix. The main factors that prompted our move to Nutanix were mostly ease of administration and the significant amount of time it gave back to our team, allowing us to concentrate on other projects.
How was the initial setup?
I would describe my experience with deploying Nutanix Cloud Manager (NCM) as very simple. When I first started at the company, we had a third-party consulting team that helped us implement the first three clusters with Nutanix. Now, with ten clusters in total, we've taken over the remaining implementations ourselves, so it's relatively easy to implement.
What about the implementation team?
When I first started at the company, we had a third-party consulting team that helped us implement the first three clusters with Nutanix.
What was our ROI?
With Nutanix Cloud Manager (NCM) the time we save in man-hours is probably around 75% to 85%. The ability to optimize the placement and sizing of VMs have also attributed to a positive ROI.
What's my experience with pricing, setup cost, and licensing?
I don't directly deal with pricing aspects of the solution.
What other advice do I have?
My advice to other companies looking into purchasing Nutanix Cloud Manager (NCM) would be to certainly take a hard look at it since it has been a real value addition for our company. It saves our infrastructure team a lot of time and allows us to focus on other projects.
There has been some actionable feedback for Nutanix as I've noticed that after COVID, the time for resolution has dropped. This is partly due to the fact that there's so much more to the product than there used to be, leading to greater complexity. While support remains better than anyone else's, I hope the resolution times can improve back to what they once were.
On a scale of one to ten, I rate this solution a nine.