What do you like best about the product?

Composer is a great tool for document generation and the best part about is that it can automate this process by just a click of a button!
It also has multiple document types available to generate which helps in easier contracting.

What do you dislike about the product?

The Conga Composer is missing out on the AI features which I think should be incorporated for ease of use.

What problems is the product solving and how is that benefiting you?

Conga Composer has streamlined our document generation process which was very complex earlier. We are able to gather data from multiple objects and use in our templates which is a great functionality in order to solve our usecases.

What do you like best about the product?

Conga Composer integrates directly with Salesforce, which makes it easy to use and faster the document creation experience. It has the ability yo create highly customisable templates, and it is easy to implement. It aurmates the document creation process and Conga has strong support team for any questions/ queries. The platform supports a wide range of formats to generate documents.

What do you dislike about the product?

Conga Composer excels at document generation, but its reporting features are not as robust as some uses may need. It is facing some issues while generating documents with a large volume.

What problems is the product solving and how is that benefiting you?

Conga Composer solves several primary problems of business related to document generation ajd automation. It helps streamline and simplify the creation and customize the document templates. It has very good accuracy and consistency along with great efficiency. It has excellent customer support for any help so it becomes easy to implement it.

What do you like best about the product?

What I like most about Conga Composer is how it simplifies document generation and keeps everything consistent. It makes it easy to create standardized proposals, contracts, and reports directly from Salesforce, which saves a lot of manual effort and reduces errors. Once set up, it fits well into day to day workflows and helps teams generate documents quickly without needing to rely heavily on manual formatting.

What do you dislike about the product?

The main drawback is that the initial setup and template configuration can be time-consuming and require technical expertise. Making changes to complex templates is not always straightforward, and troubleshooting issues can take longer than expected. The user interface also feels dated in some areas, which can impact ease of use for new users. However, once the system is stable, it works reliably for ongoing document generation.

What problems is the product solving and how is that benefiting you?

Conga Composer solves the problem of manually creating documents from Salesforce, which used to be time-consuming and error-prone. Instead of copying and pasting information, documents are generated automatically with the right data and formatting. This saves a lot of time, reduces mistakes, and helps the team move faster. It also makes sure documents stay consistent, which is especially helpful when they’re being used frequently across different teams.

What do you like best about the product?

It is good tool helpful in document generation with formatting as well as merge fields

What do you dislike about the product?

It is sometimes getting stuck in generation

What problems is the product solving and how is that benefiting you?

Document Generation

What do you like best about the product?

Conga Composer is a great tool for document generation, with many advanced features that let me pull data from multiple objects and populate it into a single document.

What do you dislike about the product?

This product requires a high level of skill, so some training is needed to develop and update templates within it.

What problems is the product solving and how is that benefiting you?

Conga Composer supports various document types, such as Excel, PPT, and PDF, which has been really beneficial for us. Conga composer is giving the ability to fetch data across multiple business objects that allows creating informative templates having varied data in them.

What do you like best about the product?

What I like most about Conga Composer APIs is their flexibility. We use these APIs to fetch data from the Conga Advantage platform, which has helped us achieve our desired use cases such as applying conditional logic, maintaining consistent branding, and generating documents in multiple formats like Word, PDF, Excel, and PowerPoint.

What do you dislike about the product?

One area that could be improved is the initial learning curve. For new users or developers, understanding all the available features, configurations, and API options can take some time.

What problems is the product solving and how is that benefiting you?

Conga Composer has been an efficient and reliable product for us. We use Composer within Salesforce along with the Conga Platform. Initially, we worked with the Conga Professional Services team to build a custom solution. Over time, the number of issues has significantly reduced, and the product now runs smoothly with minimal bugs.

What do you like best about the product?

It is helpful to have the automation and customization for contract generation. It can handle dozens of contract templates and endless clauses we have which vary per product.

What do you dislike about the product?

While it is helpful to have, it can break easily with no clear way to fix it. Everything requires a ticket, and those tickets must be handled one by one. This makes for a very long painful process. I know quite a bit about queries, clause library, our templates, clause bundles, etc, and I’m still unable to figure out why things break so often or where to begin to fix them. We don’t change anything, and suddenly clauses start breaking or coming in blank. There are sections that have been broken for 2+ years now. I have over 20 tickets open at the moment on various issues that nobody on my team know how to fix. We have so many work arounds for the things that are broken that we are used to that workflow now. There are so many things broken or not working appropriately that I don't think we will ever catch up on the existing tickets since I create new ones regularly as well. Each ticket requires much time and effort to first create the ticket, providing all details, screenshots, examples, opp links, attachments, etc. Then, we must do screenshares and ensure the support team understands our process, the steps, and the issue. Many times there are multiple calls or emails needed for just one ticket, then sometimes we need to create tickets with Corporate Systems in connection with our Conga ticket. We need to spend the time testing any possible solution(s), and then finally make the change or upload the new template in production. It is a drawn-out grueling process with focus on just one issue at a time when there are so many important things to fix. We all wish it were easier to resolve issues on our own and prevent them from happening, however, we don’t feel confident that will ever happen. The entire configuration of Conga integrated with our templates and clauses is far too complex 1) for my team to ever understand, investigate, or resolve issues on our own and 2) that things are easily misaligned and/or broken for no clear reason. Everything requires a deep investigation which we do not have the time for. My role has evolved to manage the various support tickets we have and is now even part of my every day role. This takes away from the time I should be spending on actually reviewing contracts.

I also want to share that even this review process was difficult. I typed my entire response here in this box which took several minutes. Then, in the middle of my response, another screen opened requiring me to click “verification”. It brought me back to this screen and my entire response disappeared. So, I had to spend the time typing all of this again.

What problems is the product solving and how is that benefiting you?

Conga is simply generating the contract rather than us manually filling it out. Sometimes, but not always, we can update one clause rather than updating all the templates. This saves us time.

What do you like best about the product?

I like how Conga Composer allows me to transform live sales records into polished documents like proposals, agreements, quotes, amendments, and reports without manual copying and pasting. This ensures the document always reflects the latest approved data. I appreciate that documents are generated directly from Salesforce data, which gives me confidence that I'm not dealing with outdated values, missing line items, or mismatched pricing. This is especially important for customer-facing documents, where even small inaccuracies can cause delays or disputes.

What do you dislike about the product?

When a document fails to generate or data doesn't merge as expected, the error messages aren't always descriptive. Troubleshooting involves a lot of trial and error rather than receiving clear, actionable feedback. Also, the initial setup wasn't that easy. Basic usage is straightforward, but some configurations require a high level of understanding about the product, which took time for our team to learn and set up from the beginning.

What problems is the product solving and how is that benefiting you?

I use Conga Composer for document automation and generating data-driven documents with accuracy, consistency, and speed. It merges data from multiple objects into cohesive documents, ensuring the latest approved data is reflected without manual copying. I don't worry about outdated values or inaccuracies.

What do you like best about the product?

We use the Composer product in our document generation flow for tenders/offers. With Composer, our document generation time has improved, and we are getting fewer errors. We especially like that Composer is integrated with our tenders/offers. We are able to pull data from the CPQ system and generate documents easily. We are able to customize the templates as per the needs of different country tenders/offers for various formats like PDF, Excel, and Word. Especially, this process is handled with a single click, which is awesome.

What do you dislike about the product?

In the past, we raised many cases with Conga Technical Support regarding invalid data being pulled into generated documents from CPQ. We are still observing such incidents in very rare cases, which is quite frustrating. However, we understand that there was no issue with Composer; there was a data issue in the backend.

What problems is the product solving and how is that benefiting you?

Composer is streamlining document generation flow for our quotes and tenders. We can generate complex documents in a very easy way with Composer.

What do you like best about the product?

I use Conga Composer primarily to generate accurate professional documents directly from Salesforce, like proposals, quotes, contracts, and customer-facing reports. It helps us automate document creation by merging real-time Salesforce data into standardized templates, reducing manual efforts and ensuring consistency. I like how it plays a key role in streamlining approval processes and improving the turnaround time for our sales and operations teams. Additionally, the ability to create custom workflows based on requirements is valuable, as it automates document generation and facilitates the approval process.

What do you dislike about the product?

While Conga Composer is very helpful, some aspects could be improved to enhance the overall experience. The initial setup and configuration, especially for complex templates or advanced data queries, can be time-consuming and typically requires technical expertise. Even for our new users, there's a learning curve before they become fully comfortable with template design and troubleshooting merge issues.

What problems is the product solving and how is that benefiting you?

I use Conga Composer to generate accurate professional documents from Salesforce. It automates document creation by merging real-time data into templates, reducing manual effort, ensuring consistency, and streamlining approvals for quicker turnaround times.