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Sales and customer service Efficiency
What do you like best about the product?
It helps my organization streamline the sales processes and keep track of our revenue growth.
What do you dislike about the product?
The lack of accessibility to a guided process when trying to create new content to used in composer.
What problems is the product solving and how is that benefiting you?
Streamline revenue data and customer service efficiency
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The best customization in the industry!
What do you like best about the product?
I'm able to fully customize a document and send it out to a huge list of people with each one of them thinking instilled for hours on personalizing that document strictly for them!
What do you dislike about the product?
I haven't been using it long enough to find a downside.
What problems is the product solving and how is that benefiting you?
Creating mass contracts for thousands of clients and sending them at once.
Excellent addition to Salesforce
What do you like best about the product?
Conga Composer is a game-changer for anyone deep in the Salesforce game. It's fantastic for automating all kinds of docs like contracts and reports straight from Salesforce—talk about a time-saver and way fewer errors! You can tweak templates in Word or PowerPoint to get them just right, matching your company's vibe. It really speeds up workflows, letting teams focus on bigger things instead of drowning in paperwork. Integrates super smoothly with Salesforce, and the reporting features? Top-notch. You can pull up fresh data-driven reports that help make smart business moves. Definitely worth checking out if you want to streamline your document processes!
What do you dislike about the product?
The learning curve is a bit steep and the documentation could be better.
What problems is the product solving and how is that benefiting you?
Automating communications with our users.
Conga is a great resource. Although at times runs slow.
What do you like best about the product?
We are able to complete all of our programs and have the quotes look the way we would like. Also like that we can call our sales rep and they fix issues in a timly manner. We use this almost every day
What do you dislike about the product?
We have to take longer steps to get where we need to be although overall it works great.
What problems is the product solving and how is that benefiting you?
runs slower than most and takes more time to make the document
Powerful Document Solution, with a learning curve
What do you like best about the product?
This tool can handle the majority of use cases that your business could come up with. Between batching and automations, this can streamline your org's busy work by magnitudes.
What do you dislike about the product?
The free training resources available on Conga's learning portal are severely limited, with most of the linked guides and documentation leading to broken URLs, and the paid training is quite pricey. There is a good amount of documentation available online, but many tutorials and guides are very outdated (i.e. Salesforce Classic). Without a proper Conga Composer SME to guide the process, it can be daunting even for an experienced system admin. The configuration of Conga Composer is not immediately straightforward, especially when you get into more complex configurations while trying to scale the solution according to best practices, not just brute force.
What problems is the product solving and how is that benefiting you?
We have several document reports which have been generated through all sorts of means, from copy-pasting excel data to printing and filling by hand. Composer is helping to streamline this while also ensuring more accurate data and less human error.
Good for business
What do you like best about the product?
Ability to attach to any object to print documents, flexible and dynamic
What do you dislike about the product?
Templates can be a bit finicky, requires a lot of trial and error
What problems is the product solving and how is that benefiting you?
Branded quotes sent to our customers
Conga Composer enables Order Form automation
What do you like best about the product?
Conga Composer is useful for interfacing with CPQ and creating template Order Forms
What do you dislike about the product?
Conga Composer doesn't assist with redlining or changes to the doc from the templates.
What problems is the product solving and how is that benefiting you?
Conga Composer is allowing us to capture approvals on pricing changes in Salesforce and create document templates.
Having a good experience till date
What do you like best about the product?
Ease of Use,Customer Support,Number of Features,Ease of Integration
What do you dislike about the product?
Everything is good, but it's hard to troubleshoot if something is configured incorrectly
What problems is the product solving and how is that benefiting you?
We are using conga composer for document creation and sending it out for signature
Good tool, could be better
What do you like best about the product?
We hired a consultant to implement and seems like it mostly accomplished what we need
What do you dislike about the product?
Doesn't seem to have enough flexibility to really get all the formatting exactly the way we need it for our use
What problems is the product solving and how is that benefiting you?
Makes working with Salesforce easier than hiring someone to manually program all the forms we needed to create saving time and money.
Comprehensive solution for document composition
What do you like best about the product?
We specially use the composer as a background service to deliver custom document in order to provide a complete automated solution.
Integration has been quite easy and also the documentation is detailed.
Some corner cases and particular scenario needed tobe addressed with the help of professional service or support team, they were helpful even though sometime the resolution time hasn't been so fast.
Integration has been quite easy and also the documentation is detailed.
Some corner cases and particular scenario needed tobe addressed with the help of professional service or support team, they were helpful even though sometime the resolution time hasn't been so fast.
What do you dislike about the product?
When something goes wrong the service response doesn't provide any detail on the root cause so it's difficult to troubleshoot.
You will need to get help from the support team in such cases and that might increase the resolution time.
You will need to get help from the support team in such cases and that might increase the resolution time.
What problems is the product solving and how is that benefiting you?
We compose automatically the final offer document for the customer, such document is composed by a bunch of templates that depends on several conditions and need to be merged with customer and product details. We automated such process so that the user needn't know which templates to pick and streamlined the whole sales process.
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