Hybrid Cloud Observability
SolarWinds | 2024.1Windows, Windows Server 2022 Base windows-server-2022-english-full-base-x86/x.x.x - 64-bit Amazon Machine Image (AMI)
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Easy to use
What do you like best about the product?
Solarwinds provides us with the most accurate data real time and creates the incidents the moment it detetcts something is not working.
What do you dislike about the product?
We wish that once it opened all the tickets when a system went down, it would also close them once it detected the systems were up, or if it would add comments or notes to say it has resolved, or lower the priority,
What problems is the product solving and how is that benefiting you?
The proper noc teams get notified when something goes down and that improves the resolution time.
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Solarwinds
What do you like best about the product?
Solarwinds gives us a modern, more functional tool for monitoring our network devices
What do you dislike about the product?
There was nothing in particular that I disliked
What problems is the product solving and how is that benefiting you?
We have increased our visibility into our network infrastructure
Does exactly what it says. Works well.
What do you like best about the product?
Easy to install and configure. We got it up and running to automatically create incidents in a few minutes.
What do you dislike about the product?
So far we have only been able to use it to interact with the Incident table. I would like to see more options.
What problems is the product solving and how is that benefiting you?
Service Desk needed the ability to quickly receive outage details and router info. This app lets that happen
Excellence ServiceNOW integration
What do you like best about the product?
Get reports, alerts and history on network outage issues
What do you dislike about the product?
Wish there was the ability to flag the incidents for flapping, so it would group the incidents together
What problems is the product solving and how is that benefiting you?
Solarwinds is how we monitor our routers, switches and servers for their network connectivity. We have gotten a much bigger understanding as to when issues on the network have arose.
remarkable product
What do you like best about the product?
I love the geolocation the app can give to allow us to view where the issues are in real time
What do you dislike about the product?
The popularity of he product has declined in recent years
What problems is the product solving and how is that benefiting you?
We can see where the network issues are, we can move to fix any concerns before they cause customer impacts
Good way of tracking alerts for our systems
What do you like best about the product?
It is a great way to trigger incidents in case of issues with our systems, bypassing dozen of e-mail notifications which may get ignored.
What do you dislike about the product?
The setting up each alert can be a long process, some trial an error especially if it is not done so frequently. The form could be a bit more intuitive
What problems is the product solving and how is that benefiting you?
Server and Network downtime and automated ticket creation to alert teams to take action
Easy to maintain
What do you like best about the product?
No many upgrades to the application were required
What do you dislike about the product?
We depended on another team to complete testing, I would like to see backed validation
What problems is the product solving and how is that benefiting you?
Alerts and monitoring, that trigger ticket creation
Streamline Network Performance to your instance
What do you like best about the product?
The ability to monitor all connected systems is a major win for our company. That's what this app does best.
What do you dislike about the product?
There's a big of a learning curve to using this application. They could make it more user friendly.
What problems is the product solving and how is that benefiting you?
The ability to quickly get information about a system that is down. This app does deliver that after some configuration.
Super easy
What do you like best about the product?
Easy to install, quick to configure and works all the time.
What do you dislike about the product?
Hard to customize for those small changes
What problems is the product solving and how is that benefiting you?
Monitoring devices with integration into Servicenow
Solarwinds monitoring done easy through ServiceNow event management
What do you like best about the product?
The integration of SolarWinds Network Performance Monitor was very simple to setup.
What do you dislike about the product?
I wish there was a means to pull the Configuration item data stored in Solarwinds into the CMDB via this same integration or another.
What problems is the product solving and how is that benefiting you?
SolarWinds Network Performance Monitor is fantastic at monitoring infrastructure. The ability to find synergy between the monitoring tool and ServiceNow event management is a great win.
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