Love Glassbox Interaction Maps
What do you like best about the product?
i definitely love the interaction maps the most. Seeing how often certain stuff gets clicked on pages makes it easy to judge if the webpage is used like we hope they will use it. The struggle score for filtering together with the recorded sessions also offer an valuable insight where you can see if customers actually navigate the website in a proper way.
What do you dislike about the product?
The system can be slow at times and you cant find sessions that are older than a year. Furthermore, as much as i like the recorded sessions, sometimes it feels like the sessions are cut short or it does not fully show their entire session. This makes judging, analysing and concluding a bit more difficult in certain circumstances.
What problems is the product solving and how is that benefiting you?
Like stated above, its focused on seeing if people actually use certain functions we implemented in our website. Judging on this, we can actually change the webpages to make sure the customer journey proceeds like we intended to.
There are no comments to display