WalkMe DAP
WalkMeReviews from AWS customer
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Sometimes you're the windshield; sometimes you're the #winner!
What do you like best about the product?
You know that feeling you get in the pit of your stomach, when a simple task turns into a *situation with great potential for disaster... Every now and then someone surprises me, seizes the problem as an opportunity, and turns disaster into daisies 🌷
and once in a GREEEEAAAAT WHILE, it's an entire team!
Here's an excerpt from my latest feedback submission to WalkMe™ support
"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.
We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.
In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.
Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.
And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.
Flawless orchestration and delivery of an elegant solution.
Kudos to all- you have my eternal gratitude."
and once in a GREEEEAAAAT WHILE, it's an entire team!
Here's an excerpt from my latest feedback submission to WalkMe™ support
"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.
We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.
In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.
Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.
And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.
Flawless orchestration and delivery of an elegant solution.
Kudos to all- you have my eternal gratitude."
What do you dislike about the product?
As a First-Party customer, often WalkMe's feature releases are inaccessible. The delay could be months, and in some cases- years.
What problems is the product solving and how is that benefiting you?
We use WalkMe to communicate with and train customers, as well as provide access to external resources and in-app guidance. There are even times when we use WalkMe to enhance the User Interface to give our product engineers need a hand. Additional benifits include data & analytics, and automation capabilities that were previously unattainable.
Recommendations to others considering the product:
Engage the team and ask every question you can think of- you'll be impressed at every turn (even Support, post implementation).
So many great uses not just for walking through software but to also change behavior
What do you like best about the product?
The tool is truly digital adoption and use it to do different things like nudging.
What do you dislike about the product?
Not safely collaborate between teams. One of my team members owns a system, and joining to do functional department solutions can be tricky. I wish we can prototype within the tool.
What problems is the product solving and how is that benefiting you?
Reduce training time to help with digital fatigue. Also, ability to help reduce support tickets.
WalkMe is the FUN part of my job!
What do you like best about the product?
I am a very analytical and straightforward person and am very precise in everything I do, which is why I relate to WalkMe so easily. WalkMe is very user-friendly and easy to learn! There are so many different features of WalkMe to provide a customizable and creative experience for all of our users. I love creating smart walk thrus and building flow charts, which is the most fun part of my day-to-day tasks!
What do you dislike about the product?
While I like having the Smart Tip tools, they do not always display in our environment, even though the rules are met. It is possible that I am missing a step in creating the Smart Tips before publishing; however, they appear to be unreliable to me and I tend to avoid Smart Tips if there is an alternative.
What problems is the product solving and how is that benefiting you?
I worked on-site in property management for five years before beginning my work with WalkMe. I now use WalkMe to build our virtual training for the on-site property management teams to show them how best to navigate their software. It provides hands-on training to the user, which is a much better experience than support calls or any training manuals. WalkMe also allows our users to learn in real-time, so there is no regiment or schedule for completing their training.
Recommendations to others considering the product:
Do it! WalkMe makes my job enjoyable and provides an easy way to develop training and other materials for all of our users!
WalkMe for Internal and External Learning
What do you like best about the product?
WalkMe is a very versatile product. We use it for internal training on our product for our employees but primarily externally for our Customers.
What do you dislike about the product?
So far I don't have any real dislikes. A challenge is the training of users/builders to use WalkMe. It can be a simple program or you can make it very complex. I wish I could learn it faster.
What problems is the product solving and how is that benefiting you?
We training our customers on our software. We use WalkMe solutions live in our application, as well as have SmartWalkThrus available in our Help Menu. In addition, we will begin using (newly purchased) TeachMe to onboard our new customers. In addition we will use TeachMe in our sandbox to train our internal associates on our product updates.
What does WalkMe do?
What do you like best about the product?
A person can come in with literally no knowledge of a system and become a user in an instant.
What do you dislike about the product?
It's not (by default) built into every single webpage.
What problems is the product solving and how is that benefiting you?
We are reducing the time to train users.
Very helpful software.
What do you like best about the product?
Great tools to help users new and old learn to navigate an interface.
What do you dislike about the product?
Can take a little time to get used to but plently of helpful guides.
What problems is the product solving and how is that benefiting you?
Helping guide co-workers around software. Pointing out useful elements of websites.
Great way to engage our customers!
What do you like best about the product?
ShoutOuts, SmartTips and WalkThrus, every element is really valuable for our customers.
What do you dislike about the product?
Sometimes the user experience is not the best.
What problems is the product solving and how is that benefiting you?
We are integrating WalkMe with our B2B digital platform CEMEX Go
Best Digital Adoption Platform
What do you like best about the product?
Digital Adoption is easy with WalkMe. They have revolutionized the way companies train their employees and customers. Training costs are significantly minimized with WalkMe. They have an institute where you can learn about WalkMe and get certified. They have a lovely community where Digital Adoption professionals meet and share their knowledge. They prepare annual events. They have a platform for DAP Professionals to find jobs related to their skills...and many more. Simply awesome!
What do you dislike about the product?
It isn't easy to dislike WalkMe. I can't find one
What problems is the product solving and how is that benefiting you?
User onboarding, learning by practice, maintaining data quality, validating user inputs, system notifications, many more. We have seen a significant reduction in support tickets, training costs, and we are able to maximize the usability of our systems.
The solution to your problems
What do you like best about the product?
Phenomenal product with excellent support
The user community alone is worth the price
The user community alone is worth the price
What do you dislike about the product?
Not enough free pie distributed to users.
I have no dislikes. The product fulfills all of our needs.
I have no dislikes. The product fulfills all of our needs.
What problems is the product solving and how is that benefiting you?
WalkMe reduces support and training issues. Users no longer come to the development team, circumventing our helpdesk as the answers are within the environment they are using.
Recommendations to others considering the product:
WalkMe is a fully-featured product with great support behind it.
More than just guidance!
What do you like best about the product?
WalkMe has a wealth of resources that make the customer journey effortless, from step-by-step guidances, pop-up messages, and element tips, the product makes adoption a snap.
What do you dislike about the product?
It can be tricky to build items if the application has a dynamic element. However, the support team and user community are always quick to assist.
What problems is the product solving and how is that benefiting you?
Currently, we are using WalkMe to help with customer contact volume. We have seen a 30% reduction of contact cases, and the ActionBot feature now takes in as many cases as a seasoned Call Center veteran.
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