WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe Review
What do you like best about the product?
Simple design, easy to create content, useful data collection
What do you dislike about the product?
Would like more ways to anchor to elements outside if jQuery
What problems is the product solving and how is that benefiting you?
introducing new features to customers, walking customers through processes to reduce training time
WalkMe
What do you like best about the product?
The digital adoption apps are easy to build and the support is easy to work with. If you want just digital adoption builds for your site then they are a good choice but I recommend you go somewhere else for website data collection.
What do you dislike about the product?
A lot of issues with the build actually working. We have run into an issue with every build that puts the launch to the DAP at risk or misses the launch date entirely. The issues do get resolved most of the time but it is an abrasive experience for us to have to go through. Jack of all trades, master of none. They do a lot of different jobs such as analytics, digital adoption, session recording, etc. but they don't do all of them well. The data from WalkMe is unreliable as it has holes everywhere in it, the digital adoption doesn't always work according to the rules you set, and the session recording is basically shooting in the dark to try and find what you are looking for.
What problems is the product solving and how is that benefiting you?
More self-service and improved navigation of our site. Collects survey (NPS) data for us.
Getting Started is Easy
What do you like best about the product?
Our implementations person worked with us to start building SWT's and SmartTips. She was wonderful and very patient.
What do you dislike about the product?
Support takes a while. I sat 25 minutes in chat waiting for someone and we cannot screen share with the support representative. Having to take screenshots, save them and attach them is time-consuming.
What problems is the product solving and how is that benefiting you?
New releases every quarter with our product. So something new to users every 90 days. Walk-me allows us to preview the new features for the user and show them what is new and how it works.
WalkMe has changed the way we do business
What do you like best about the product?
We use WalkMe to accomplish lots of things: in-app communication to clients (emergency banners, marketing campaigns, etc.), self-help, launching our user guide on different pages, etc.
I like their usability, support, transparency (bugs, releases, etc.)
I like their usability, support, transparency (bugs, releases, etc.)
What do you dislike about the product?
We are a single-page application, so we can't use all of the WalkMe tools. Most of our content needs an added layer of jquery segmentation - so you can't train just anyone to get the job done.
What problems is the product solving and how is that benefiting you?
Onboarding... We have onboarding tasks that show up for users when they log into the software.
In-App Communications... We are still building out our home-grown inbox, so we use shoutouts to segment communications after people log into the software.
Support... We give people access to self-help which translates to fewer support calls.
In-App Communications... We are still building out our home-grown inbox, so we use shoutouts to segment communications after people log into the software.
Support... We give people access to self-help which translates to fewer support calls.
Recommendations to others considering the product:
Definitely ask the right questions about your infrastructure and how you will need to build out content.
Perfect solution to master our systems transition
What do you like best about the product?
The ease of implementation and seamless solution for the end-user.
What do you dislike about the product?
The export function is not working well. We wanted to use the export function to still have "old fashioned manuals" for our road-warriors field staff to be able to refer to, but were unable to do so without lots of rework.
What problems is the product solving and how is that benefiting you?
Enabling multiple thousand of users in a Salesforce CRM transition. We were able to finalise the implementation with minimal "personal handholding" of the end users required, saving training and support costs.
Recommendations to others considering the product:
Seriously consider the services of an external implementation partner that has previous WalkMe experience, in order to shorten the learning curve and smoothen out the roll-out as well as reduce "time to market".
Requires significant effort to implement, and they will not let customers leave
What do you like best about the product?
Great idea, to embed help text in specific pages, complete with step by step instructions
What do you dislike about the product?
We never had time to implement the product. It takes a huge time investment, and isn't designed for full documentation. Rather than maintain two sets of documentation, we removed Walkme from our product.
This company is as bad as AOL or TimeWarner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.
This company is as bad as AOL or TimeWarner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.
What problems is the product solving and how is that benefiting you?
We have gotten zero benefit in all the years we have been a customer. You essentially need a full-time person and a dedicated project to implement, and also to maintain multiple versions if you change your user interface. It just wasn't worth the trouble and certainly not the expense.
Recommendations to others considering the product:
Use HelpNDoc instead. It's an order of magnitude less expense and creates an HTML-based help system from your Word-based user manual. You could make it contextual with links to a given help page in your app.
Complex and powerful performance support and analytics tool.
What do you like best about the product?
WalkMe has both high quality and high quantity of powerful features that are highly user-focused. Paired with WalkMe's incredible analytic functionalities, it's hard to imagine how any other DAP tool can compete. I can't pick one favorite thing about WalkMe; it's how all the features work together to create a valuable and powerful asset to users and the company.
What do you dislike about the product?
Like all powerful tools with many features, it can be difficult and time-consuming for developers to make the optimal solutions for their users.
For those in the Instructional Design world, WalkMe is like Storyline, whereas a simple alternative to WalkMe is like a PowerPoint presentation. Easier to make a quick output, but the output may not be the best or most effective solution.
For those in the Instructional Design world, WalkMe is like Storyline, whereas a simple alternative to WalkMe is like a PowerPoint presentation. Easier to make a quick output, but the output may not be the best or most effective solution.
What problems is the product solving and how is that benefiting you?
1. New Hire Onboarding
2. New software onboarding
3. Performance Support
4. Awareness and support for new features & processes
5. Identify where associates struggle in processes
2. New software onboarding
3. Performance Support
4. Awareness and support for new features & processes
5. Identify where associates struggle in processes
Definitely helpful
What do you like best about the product?
It actually helps me with things that I should be doing like properly verifying customers and helps me with scripts.
What do you dislike about the product?
I do not dislike anything about Walkme. It works fine for me.
What problems is the product solving and how is that benefiting you?
It helps me to verify the customers properly. It also helps me to remember to access other systems.
Just be sure before you sign the contract
What do you like best about the product?
In theory, the idea of the product is wonderful. And they are responsive and stay on top of your project. The product is feature-rich and for what they do, they do it well.
What do you dislike about the product?
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12 months,
For us, I didn't fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn't allocate that much time just for WalkMe. And it's too complicated (in my opinion) for any non-technical person to actually set up correctly. There's conditional logic that requires a fair amount of technical understanding, especially if you need to have the WalkMe logic look at the underlying HTML to know where elements should go.
Unfortunately, we ended up not being able to use WalkMe at all. Especially unfortunate is that I'm locked into the annual contract and am on the hook for $20,000 paid $5,000 quarterly. All based on numbers that I *thought* we'd be using (I guess I could have just said we'd only have 10 users).
They refuse to end the contract despite having already paid $10,000 for (quite literally) no work being done. None of their time taking, none of their server resources used, nothing.
So if WalkMe appears to be the right solution for you, be absolutely sure you're going to use it and I would estimate on the LOW side for users because you're going to be paying for them regardless.
We did have one technical issue where the WalkMe scripts were causing each click in our Admin Portal to open a new tab briefly, then immediately close in the browser. We ended up removing the script and not working with them to resolve that, and I believe there would have been a fix for it.
For us, I didn't fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn't allocate that much time just for WalkMe. And it's too complicated (in my opinion) for any non-technical person to actually set up correctly. There's conditional logic that requires a fair amount of technical understanding, especially if you need to have the WalkMe logic look at the underlying HTML to know where elements should go.
Unfortunately, we ended up not being able to use WalkMe at all. Especially unfortunate is that I'm locked into the annual contract and am on the hook for $20,000 paid $5,000 quarterly. All based on numbers that I *thought* we'd be using (I guess I could have just said we'd only have 10 users).
They refuse to end the contract despite having already paid $10,000 for (quite literally) no work being done. None of their time taking, none of their server resources used, nothing.
So if WalkMe appears to be the right solution for you, be absolutely sure you're going to use it and I would estimate on the LOW side for users because you're going to be paying for them regardless.
We did have one technical issue where the WalkMe scripts were causing each click in our Admin Portal to open a new tab briefly, then immediately close in the browser. We ended up removing the script and not working with them to resolve that, and I believe there would have been a fix for it.
What problems is the product solving and how is that benefiting you?
I was hoping to use WalkMe as a way to reduce support tickets. But the reality is that I'd need to have a full-time resource just keeping the WalkMe scripts updated since we update our Admin portal with monthly builds, adding functionality and integrations, etc. Since that resource would have to be technical anyway, it makes more sense for me to just add that resource as a support agent.
Any change (even a label change) could cause the WalkMe scripts to break, so for each production update we'd need to review WalkMe to see if anything broke. If something was broken and we didn't proactively fix it, it would cause even more support tickets.
Any change (even a label change) could cause the WalkMe scripts to break, so for each production update we'd need to review WalkMe to see if anything broke. If something was broken and we didn't proactively fix it, it would cause even more support tickets.
Easiest way to create a navigation map for your customers
What do you like best about the product?
The product is very easy to setup and gets well integrated with the apps or web logins. The best thing about it was how easy I could set it up and design a walk through with no knowledge of programming or designing whatsoever.
It gets integrated very easily too, is easy to turn off and also a very good medium to flash pop-ups for users who log in.
It gets integrated very easily too, is easy to turn off and also a very good medium to flash pop-ups for users who log in.
What do you dislike about the product?
It could have templates to speed up the setting up process.
What problems is the product solving and how is that benefiting you?
Walkme helped me in designing the perfect tutorial for new and existing users on how to go about using my web application, where to start, what could be the different use case scenarios, etc.
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