WalkMe DAP
WalkMeReviews from AWS customer
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Easy shared link to walk through and follow up for finish line.
What do you like best about the product?
Easy to share links and progress to the finish line while teams are still progressing and stepping through processes and business validations.
What do you dislike about the product?
The task setup is still cumbersome for some login items - when a task is created, it still encounters upload and sync issues. When you create new tasks for individuals, it still shares with the team view or general view.
What problems is the product solving and how is that benefiting you?
Tracking progress and team progress while keeping everything in one place. A process walkthrough of individual business reasoning and validations, ensuring everyone sees the same benefits and savings from frequently accessed items that are still stored, with usefulness accessed only quarterly.
Good tool when it actually works....
What do you like best about the product?
Flexibility to create walk-throughs and customer facing assets to support new feature releases, share important communications and understand what features users are interacting with in our product.
What do you dislike about the product?
Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent.
What problems is the product solving and how is that benefiting you?
helping users on-board in product, understanding user behaviors with product features, anticipate issues or bugs
Saves on costs and helps to boost revenue.
What do you like best about the product?
I'd like to echo basically all of the previous sentiments around WalkMe. It's a gamechanger if you have a niche or difficult to use product. As we're in the business of assisting the elderly, you can imagine that they need guidance with the most straightforward processes.
What do you dislike about the product?
The knowledgebase could be bigger. We've had some CSS issues.
What problems is the product solving and how is that benefiting you?
The ultimate goal is for clients to help themselves first, without contacting us. This works for us and Walkme helps to reduce the load of our support teams.
the most wide tool for digital adoption
What do you like best about the product?
the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!).
What do you dislike about the product?
I couldnt sign up in the beginning since we thought its for enterprise only/
What problems is the product solving and how is that benefiting you?
onboarding new clients, onboarding new employees, digital transformation, change management, and also UX of our self CRM
Walkme is one amazing app
What do you like best about the product?
I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily.
What do you dislike about the product?
There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar.
What problems is the product solving and how is that benefiting you?
After deploying walkme we now have the ability to manage user engagement without involving developers or making any changes in the core application. The walkthroughs and new feature announcements can be published in minutes rather than days (or even weeks). There's still a lot of walkme features that we're not even using at this time but will likely be deploying them as we discover new ways to use the tool.
Easy to use Onboarding adoption tool!
What do you like best about the product?
What I love best about Walkme is how easy it is to create fun and interactive ways for your users to onboard for your software! Customer response is great and we are seeing a lot of improvement from our onboarding.
What do you dislike about the product?
It does take a lot of time to get spun up from a content creation side. Once you have a dedicated employee able to create shoutouts and pop-ups it gets easier.
What problems is the product solving and how is that benefiting you?
Onboarding was one of the easiest and we also use it for customer service funneling.
Portal Navigation Ease
What do you like best about the product?
Ability to use the Bot to help determine Portal User Persona and then launch Walk Thru and Tutorials based on the user's persona and the required task they need to complete
What do you dislike about the product?
The limitation imposed on Colour scheme customization and window sizing, we find it hard to match the colour of the Bot and Walk Thru menus.
What problems is the product solving and how is that benefiting you?
Enabling our Portal Users better self navigate to complete whatever task they are striving too.
Recommendations to others considering the product:
Increase the flexibility of Bots, this is something I find that has potentials as an executive sponsor within our Company
Great Solution, Very easy to deploy
What do you like best about the product?
Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful
What do you dislike about the product?
Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary.
What problems is the product solving and how is that benefiting you?
Self-help options for our client base. Knowledgebase for our support agents.
Recommendations to others considering the product:
Great product with a great team to work with.
Steep learning curve, but a powerful tool
What do you like best about the product?
Onboarding process, especially getting started, is robust and has improved immensely in the last year or two.
What do you dislike about the product?
WalkMe isn't a perfect fit with our application and needs quite a bit of fine-tuning to make it work well.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us guide users how to use our application and helps reinforce some commonly used functions in our software.
Recommendations to others considering the product:
Ask questions. Make sure it works well with your platform. Completely understand how much WalkMe will help you support and customize after you are done with the initial training period.
Driving adoption with high-impact just-in-time support
What do you like best about the product?
WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic.
What do you dislike about the product?
At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of the WalkMe.
What problems is the product solving and how is that benefiting you?
Lowering user support issues. Supporting onboarding and success criteria for enterprise clients. New-hire product training.
Recommendations to others considering the product:
The power of this tool is clear and evident. Having some technical skills on your implementation team will help you be most successful with the GTM.
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