WalkMe DAP
WalkMeExternal reviews
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Disappointed Decision Maker (updated)
What do you like best about the product?
The idea of WalkMe was exceptional. The delivery and results were disappointing. We struggled to get the data we need between two systems our mobile and web portal. WalkMe required the need for independent platforms which couldn't be consolidated into a clean user journey between the systems.
What do you dislike about the product?
The technical feasibility of the solution and the lack of consideration in the cancellation process are two things that drove me away from the solution.
The account team ignored requests to get the issues resolved and then stopped all communications.
11/19 update: Our cancellation has since been processed and we've been able to close this chapter. It looks like WalkMe is investing in better ways to make these situations more customer-friendly and my experience suggests that this will be the case based on my most recent interactions.
The account team ignored requests to get the issues resolved and then stopped all communications.
11/19 update: Our cancellation has since been processed and we've been able to close this chapter. It looks like WalkMe is investing in better ways to make these situations more customer-friendly and my experience suggests that this will be the case based on my most recent interactions.
What problems is the product solving and how is that benefiting you?
None at this point.
We never actually were able to gain any significant benefit due to the lack of mobile and web integration. It created a blindspot in the user journey that we thought it would solve.
We never actually were able to gain any significant benefit due to the lack of mobile and web integration. It created a blindspot in the user journey that we thought it would solve.
Editor superiority and Best Analytics in the Digital Adoption Space
What do you like best about the product?
The Editor is better than any other DAP. Also, the Analytics don't just report back on content I built, but on my technology usage. Insights is superior. Also, the DeepUI does work and finds changes in the HTML and makes changes to Walk-thrus rather than me getting a report from Whatfix that shows if a Flow may be broken or not.
What do you dislike about the product?
Not much, really. Building with jQuery is not the easiest, but when I get into a rhythm is actually pretty easy. I don't need to use jQuery that often, by the way.
What problems is the product solving and how is that benefiting you?
User Adoption, Automation, Announcements, Error-handling
Easy to Learn and Valuable to Business
What do you like best about the product?
WalkMe has multiple options for delivering content for you to choose the proper engagement for your end-users.
What do you dislike about the product?
While the training curriculum is comprehensive and engaging, it can be initially time-consuming to complete.
What problems is the product solving and how is that benefiting you?
New employee training - the ability for them to complete on-demand.
Where has WalkMe been all my life?
What do you like best about the product?
The most valuable thing WalkMe provides is time. WalkMe provides the user with on-screen guidance to get them to where they need to be without weighing down support teams on training for every function. The automated steps can remove multiple clicks and quickly sends the user to what they need to see. The ability to view user activity and search terms allows mapping new build requirements properly.
What do you dislike about the product?
As powerful as funnels could measure metrics, a website needs to be very specific to the steps. If a screen has more than one purpose, this inflates numbers, and your reporting is inaccurate. With a bit more ability to create precision in the process, funnels would be more valuable.
What problems is the product solving and how is that benefiting you?
Rolling out new systems is challenging enough, but with the help of WalkMe, we are reducing the number of support calls required with a system launch. We are giving our partner community the ability to train themselves and move on a new platform with minimal guidance. We are taking complicated processes and are simplifying or automating steps to make the partner experience a positive one. We are using partner activity and search terms to find sticking points to continue to deliver new walk-thru, smarttips, etc.
I had an amazing time at WalkMe Elevate!
What do you like best about the product?
Seeing the new products coming out was my favorite thing. It was also great to see and connect with all the other DAP professionals who are just as excited about WalkMe as I am.
What do you dislike about the product?
The only thing that could have made this experience better was to be there in person!
What problems is the product solving and how is that benefiting you?
We are solving a ton of problems, from compliance to addressing training needs! We have also been using WalkMe to reduce the amount of classroom training that we would have required if we didn't use the fantastic tools WalkMe has to offer.
As the WalkMe team, we had already known about the benefits of this tool. However, more and more of our company realize the significant impact we can have on day-to-day associate's production by simply adding a few Launchers or SmartTips at the point of need. It's inspired more to reach out and request WalkMe content on their platforms to increase productivity and support within their everyday applications.
As the WalkMe team, we had already known about the benefits of this tool. However, more and more of our company realize the significant impact we can have on day-to-day associate's production by simply adding a few Launchers or SmartTips at the point of need. It's inspired more to reach out and request WalkMe content on their platforms to increase productivity and support within their everyday applications.
Look no further for a Digital Adoption Platform - simply the best DAP and getting better!
What do you like best about the product?
Support: not only are the level 1+ support teams responsive and accomodating, the WalkMe World community (over 4K members strong!) is *the* best source of peer support, challenging use cases, and our ability to communicate directly with WalkMe's product team and CEO!
Technology: we do a competitive analysis for DAP vendors each year to ensure my company is still getting the best value; each year, WalkMe's analytics (built-in, called Insights), screen capture, automation, and regression testing *always* lands them on the top of the pile. They constantly push the boundaries of what we can do as Digital Adoption Professionals via their Workstation application, TeachMe, and CIO Dashboards.
Results: because of WalkMe, we saw a 14% increase of revenue during the height of the COVID-19 pandemic as more users logged into our quotation system and their time to compitency was reduced by nearly 80%!
Technology: we do a competitive analysis for DAP vendors each year to ensure my company is still getting the best value; each year, WalkMe's analytics (built-in, called Insights), screen capture, automation, and regression testing *always* lands them on the top of the pile. They constantly push the boundaries of what we can do as Digital Adoption Professionals via their Workstation application, TeachMe, and CIO Dashboards.
Results: because of WalkMe, we saw a 14% increase of revenue during the height of the COVID-19 pandemic as more users logged into our quotation system and their time to compitency was reduced by nearly 80%!
What do you dislike about the product?
If you have a highly-customized Salesforce instance and/or cross-domain iFrames, then expect to spend time with WalkMe support to capture the elements. A working knowledge of jQuery is highly recommended as many screen elements may get lost in WalkMe's standard capture technology.
What problems is the product solving and how is that benefiting you?
*Engagement at the “Reality Moment”
Only 2% of users would take the time to click the pop-up to find out about the updates teased about on the screen. This information - much like reading a book or viewing a PDF - was out of context of users’ reality. The solution was to deploy update and reminder messages targeted specifically when the users need them.
Looking at the system release notes prior to an update’s deployment, the team now identifies specific screens and user actions (clicks or views) that would trigger the need for the user to be updated on new functionality. Through their DAP’s segmentation capabilities, the DA team tailors all learning to be available at the specific moment the user needs it, causing the artifact open rate to jump from 2% of all users to 94% of the users in need, doubling adoption of new features, tripling feature adoption. Surfacing need-to-know information at the point of work allows Schneider users to immediately contextualize the value of the information being presented as it is now their reality.
*Doing, not Learning
We started taking hard looks at our training and asking ourselves, ‘Why are we wanting users to memorize specific technology nuances rather than giving them time and tools to focus on their customers?’ Empty clicks add no value, so we are now focused on automating non-value-added system clicks so our users’ experience is one that just works.
Examples of using WalkMe's no-code automation include:
- Reducing the manual steps needed to create a necessary list view for all Sales users in Salesforce went from 74 clicks down to 3
- Saving over 244 hours a month by automatically pasting job data from one part of the screen into the discussions field
- Automatically clicking the "Done" button on several screens, saving an average of $11,700 per month in employee time gained
Only 2% of users would take the time to click the pop-up to find out about the updates teased about on the screen. This information - much like reading a book or viewing a PDF - was out of context of users’ reality. The solution was to deploy update and reminder messages targeted specifically when the users need them.
Looking at the system release notes prior to an update’s deployment, the team now identifies specific screens and user actions (clicks or views) that would trigger the need for the user to be updated on new functionality. Through their DAP’s segmentation capabilities, the DA team tailors all learning to be available at the specific moment the user needs it, causing the artifact open rate to jump from 2% of all users to 94% of the users in need, doubling adoption of new features, tripling feature adoption. Surfacing need-to-know information at the point of work allows Schneider users to immediately contextualize the value of the information being presented as it is now their reality.
*Doing, not Learning
We started taking hard looks at our training and asking ourselves, ‘Why are we wanting users to memorize specific technology nuances rather than giving them time and tools to focus on their customers?’ Empty clicks add no value, so we are now focused on automating non-value-added system clicks so our users’ experience is one that just works.
Examples of using WalkMe's no-code automation include:
- Reducing the manual steps needed to create a necessary list view for all Sales users in Salesforce went from 74 clicks down to 3
- Saving over 244 hours a month by automatically pasting job data from one part of the screen into the discussions field
- Automatically clicking the "Done" button on several screens, saving an average of $11,700 per month in employee time gained
Recommendations to others considering the product:
This is the flagship DAP - you have the support, technology, and results that will lead your company to achieve amazing results with a workforce / customer base that is welcomed and empowered on your underlying systems. Don't settle for other DAP vendors simply because of their price tag...the value WalkMe brings far outweighs the "savings" you may experience in your initial contract price.
User experience and ease has touched the next level. DAP is the new training style
What do you like best about the product?
Easy to understand and user-friendly interface. Works on any application without disturbing the code.
What do you dislike about the product?
It is so vast and deep, I feel I am just scratching over the surface.
What problems is the product solving and how is that benefiting you?
SmartTips for validations, ShoutOuts for new announcements and directing to the SWTs for the process, blocking elements with invisible Launchers (role-based), taking user feedback on new products using Surveys.
Very easy to test,very easy to implement. Publishing WalkMe items on go without waiting for whole product release is the best thing I have encountered. New enhancements in WalkMe Editor makes life easy.
Very easy to test,very easy to implement. Publishing WalkMe items on go without waiting for whole product release is the best thing I have encountered. New enhancements in WalkMe Editor makes life easy.
Recommendations to others considering the product:
Strongly recommend
WalkMe Review 2022 (from email req)
What do you like best about the product?
I like the ease of communicating with other WalkMe folks on WalkMe World, the certifications, and of course, the product itself rocks.
What do you dislike about the product?
Support tickets seem to take forever to get a call with the individual - especially when we know a call will be needed.
What problems is the product solving and how is that benefiting you?
Onboarding, new feature adoption, and internal employee HR onboarding with WalkMe for Workday & Workstation!
Recommendations to others considering the product:
I love WalkMe - although my industry is Fleet Management, which isn't really included in the above selections.
Industry Leader in Digital Adoption!
What do you like best about the product?
Ease of use, customer training programs and customer events & webinars.
Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! The ability to have an "always on" presence for employees, especially with the need to adopt new functionality as part of ongoing transformations or AI initiatives.
Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! The ability to have an "always on" presence for employees, especially with the need to adopt new functionality as part of ongoing transformations or AI initiatives.
What do you dislike about the product?
There is a bit of a learning curve to learn the platform, but they continuously make it more intuitive, user friendly, and provide pre-built solutions to support each builder!
What problems is the product solving and how is that benefiting you?
Decreasing the ramp up time of our sales teams and getting their to increase their quarter sales qualified leads! We've found huge success with our sales teams by automating our prospecting processes, and driving engagement on our sales engagement platform by making it more intuitive and automated! There are so many use cases, including WalkMe Discovery that allows you to see engagement of employees with various AI tools.
Recommendations to others considering the product:
Do it! With the large investments you've made in your tech stack, you also need a way to train, onboard, and drive adoption and a tradition elearning courses and screen shares just don't provide the same experience or success, period.
Sometimes you're the windshield; sometimes you're the #winner!
What do you like best about the product?
You know that feeling you get in the pit of your stomach, when a simple task turns into a *situation with great potential for disaster... Every now and then someone surprises me, seizes the problem as an opportunity, and turns disaster into daisies 🌷
and once in a GREEEEAAAAT WHILE, it's an entire team!
Here's an excerpt from my latest feedback submission to WalkMe™ support
"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.
We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.
In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.
Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.
And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.
Flawless orchestration and delivery of an elegant solution.
Kudos to all- you have my eternal gratitude."
and once in a GREEEEAAAAT WHILE, it's an entire team!
Here's an excerpt from my latest feedback submission to WalkMe™ support
"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.
We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.
In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.
Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.
And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.
Flawless orchestration and delivery of an elegant solution.
Kudos to all- you have my eternal gratitude."
What do you dislike about the product?
As a First-Party customer, often WalkMe's feature releases are inaccessible. The delay could be months, and in some cases- years.
What problems is the product solving and how is that benefiting you?
We use WalkMe to communicate with and train customers, as well as provide access to external resources and in-app guidance. There are even times when we use WalkMe to enhance the User Interface to give our product engineers need a hand. Additional benifits include data & analytics, and automation capabilities that were previously unattainable.
Recommendations to others considering the product:
Engage the team and ask every question you can think of- you'll be impressed at every turn (even Support, post implementation).
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