WalkMe DAP
WalkMeReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
519 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simple and Powerful
What do you like best about the product?
The features make sense. There is a bit of a learning curve, but the editor is fairly-easily mastered. IT is powerful and flexible and intuitive.
What do you dislike about the product?
Segmentation for the Publish process could be improved and the new Tracking feature needs to be better fleshed out.
What problems is the product solving and how is that benefiting you?
User onboarding and in-app, contextually sensitive answers. It has helped us automate repetitive tasks.
Eliminated webinars and live training
What do you like best about the product?
Walkme has allowed us to almost entirely eliminate the need for live training. Our system is specialized and can be complex, yet we now have most clients onboard completely on their own with no training.
What do you dislike about the product?
It becomes a bit difficult to manage active content when you reach a certain level of use.
What problems is the product solving and how is that benefiting you?
User training/onboarding is the biggest benefit to us - however, we have also benefited using Walkme to notify users of new features and to leave rewards in target places throughout the application.
It's been a fantastic experience.
What do you like best about the product?
the customer service. it is very helpful and thorough.
What do you dislike about the product?
nothing. i have not really disliked anything walkme related.
What problems is the product solving and how is that benefiting you?
none
WalkMe is an easy way to offer interactive guidance to users and to provide them documents.
What do you like best about the product?
Smart Walk-thrus and Resources allow to easily offer interactive guidance and provide documents to users. Vision is useful to help user to resolve some difficulties. WalkMe support anwser quickly to my questions.
What do you dislike about the product?
Some items, as Surveys, are hard to customize. Some reports could be improved. More filters could be added to Insights.
What problems is the product solving and how is that benefiting you?
Reduce the number of calls to customer service
Recommendations to others considering the product:
Some jquery and css knowledges are needed to use WalkMe.
Terrific tool to help your product grow!
What do you like best about the product?
WalkMe not only helps your user to get quick and contextual help but gives you an insight into how users are using the product. The product evolves with WalkMe! The analytics help us to know how users interact with the features and where do they search for the help the most. It has helped us build ActionBot walkthroughs which have helped the users to onboard the product and start using it with ease.
What do you dislike about the product?
WalkMe would be more competitive if we can design our own main menu and other workflows with more ease in customizing the CSS.
What problems is the product solving and how is that benefiting you?
Our portal is relatively new and still evolving, WalkMe ActionBot is helping our first-time users to onboard the product and tooltips not only help them to understand the meaning of dashboards and analytics but also help them to complete forms in the portal. Moreover, we are tracking surveys to get feedback and product ideas and improve the portal.
Recommendations to others considering the product:
Yes, definitely!
Happy with WalkMe, excited to do more.
What do you like best about the product?
I like that it allows me to guide clients through some of our standard processes.
What do you dislike about the product?
It is a little clunky to build and takes more time than I anticipated to make it work successfully.
What problems is the product solving and how is that benefiting you?
Guided customer support in a Saas product. Helpful to provide support in the context of the actual product.
WalkMe's help for onboarding and customer service
What do you like best about the product?
WalkMe has helped out our customer service onboarding become so much easier even after we grow. The custom integration has been very easy to work with!
What do you dislike about the product?
The sheer amount of options can be overwhelming but once you're knowledgable about it it can become easier.
What problems is the product solving and how is that benefiting you?
Customer Service ticketing, Onboarding, and continuous customer training.
Recommendations to others considering the product:
Make sure you have a dedicated person onsite that can devote time to implementing.
Works well but has its issues
What do you like best about the product?
Walkme is great at guiding users through simple processes, teaching them along the way. It also has a good popup system for getting the word out to many users.
What do you dislike about the product?
I have had bad experiences with the support, and now expect issues to take a lot longer to resolve than they should. Changes "Improvements" to the system have not always been purely positive, removing some basic functionality that was previously there and very useful.
What problems is the product solving and how is that benefiting you?
We use Walkme to reduce the load on our support staff. It has made a small impact but has a way to go.
WalkMe for 2.0
What do you like best about the product?
Smart walk throughs with automated steps, client on boarding training.
What do you dislike about the product?
Walk me should definitely look into some for of automated testing, it is time consuming to re-test all the process manually every time updates are made on our application.
What problems is the product solving and how is that benefiting you?
Client On boarding and training of the new website and application.
WalkMe solved our non-engagement issues.
What do you like best about the product?
I like our WalkMe team the best. They have taken the time to assist us with our launch and deployment of WalkMe. WalkMe continues to help solve our user's issues. The more I learn about all that WalkMe can do, I am thrilled that we partnered with WalkMe. Best investment for our department in 2018.
What do you dislike about the product?
I am going to be very honest here, NOTHING. I only wish we would have partnered with WalkMe earlier.
What problems is the product solving and how is that benefiting you?
Engagement, our travelers are staying int the tool and completing their bookings . Decreasing support tickets for all. Because the travelers have the help tool right there, our support tickets are decreasing significantly.
showing 471 - 480