WalkMe DAP
WalkMeReviews from AWS customer
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Just be sure before you sign the contract
What do you like best about the product?
In theory, the idea of the product is wonderful. And they are responsive and stay on top of your project. The product is feature-rich and for what they do, they do it well.
What do you dislike about the product?
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12 months,
For us, I didn't fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn't allocate that much time just for WalkMe. And it's too complicated (in my opinion) for any non-technical person to actually set up correctly. There's conditional logic that requires a fair amount of technical understanding, especially if you need to have the WalkMe logic look at the underlying HTML to know where elements should go.
Unfortunately, we ended up not being able to use WalkMe at all. Especially unfortunate is that I'm locked into the annual contract and am on the hook for $20,000 paid $5,000 quarterly. All based on numbers that I *thought* we'd be using (I guess I could have just said we'd only have 10 users).
They refuse to end the contract despite having already paid $10,000 for (quite literally) no work being done. None of their time taking, none of their server resources used, nothing.
So if WalkMe appears to be the right solution for you, be absolutely sure you're going to use it and I would estimate on the LOW side for users because you're going to be paying for them regardless.
We did have one technical issue where the WalkMe scripts were causing each click in our Admin Portal to open a new tab briefly, then immediately close in the browser. We ended up removing the script and not working with them to resolve that, and I believe there would have been a fix for it.
For us, I didn't fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn't allocate that much time just for WalkMe. And it's too complicated (in my opinion) for any non-technical person to actually set up correctly. There's conditional logic that requires a fair amount of technical understanding, especially if you need to have the WalkMe logic look at the underlying HTML to know where elements should go.
Unfortunately, we ended up not being able to use WalkMe at all. Especially unfortunate is that I'm locked into the annual contract and am on the hook for $20,000 paid $5,000 quarterly. All based on numbers that I *thought* we'd be using (I guess I could have just said we'd only have 10 users).
They refuse to end the contract despite having already paid $10,000 for (quite literally) no work being done. None of their time taking, none of their server resources used, nothing.
So if WalkMe appears to be the right solution for you, be absolutely sure you're going to use it and I would estimate on the LOW side for users because you're going to be paying for them regardless.
We did have one technical issue where the WalkMe scripts were causing each click in our Admin Portal to open a new tab briefly, then immediately close in the browser. We ended up removing the script and not working with them to resolve that, and I believe there would have been a fix for it.
What problems is the product solving and how is that benefiting you?
I was hoping to use WalkMe as a way to reduce support tickets. But the reality is that I'd need to have a full-time resource just keeping the WalkMe scripts updated since we update our Admin portal with monthly builds, adding functionality and integrations, etc. Since that resource would have to be technical anyway, it makes more sense for me to just add that resource as a support agent.
Any change (even a label change) could cause the WalkMe scripts to break, so for each production update we'd need to review WalkMe to see if anything broke. If something was broken and we didn't proactively fix it, it would cause even more support tickets.
Any change (even a label change) could cause the WalkMe scripts to break, so for each production update we'd need to review WalkMe to see if anything broke. If something was broken and we didn't proactively fix it, it would cause even more support tickets.
Easiest way to create a navigation map for your customers
What do you like best about the product?
The product is very easy to setup and gets well integrated with the apps or web logins. The best thing about it was how easy I could set it up and design a walk through with no knowledge of programming or designing whatsoever.
It gets integrated very easily too, is easy to turn off and also a very good medium to flash pop-ups for users who log in.
It gets integrated very easily too, is easy to turn off and also a very good medium to flash pop-ups for users who log in.
What do you dislike about the product?
It could have templates to speed up the setting up process.
What problems is the product solving and how is that benefiting you?
Walkme helped me in designing the perfect tutorial for new and existing users on how to go about using my web application, where to start, what could be the different use case scenarios, etc.
Easy shared link to walk through and follow up for finish line.
What do you like best about the product?
Easy to share links and progress to the finish line while teams are still progressing and stepping through processes and business validations.
What do you dislike about the product?
The task setup is still cumbersome for some login items - when a task is created, it still encounters upload and sync issues. When you create new tasks for individuals, it still shares with the team view or general view.
What problems is the product solving and how is that benefiting you?
Tracking progress and team progress while keeping everything in one place. A process walkthrough of individual business reasoning and validations, ensuring everyone sees the same benefits and savings from frequently accessed items that are still stored, with usefulness accessed only quarterly.
Good tool when it actually works....
What do you like best about the product?
Flexibility to create walk-throughs and customer facing assets to support new feature releases, share important communications and understand what features users are interacting with in our product.
What do you dislike about the product?
Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent.
What problems is the product solving and how is that benefiting you?
helping users on-board in product, understanding user behaviors with product features, anticipate issues or bugs
Saves on costs and helps to boost revenue.
What do you like best about the product?
I'd like to echo basically all of the previous sentiments around WalkMe. It's a gamechanger if you have a niche or difficult to use product. As we're in the business of assisting the elderly, you can imagine that they need guidance with the most straightforward processes.
What do you dislike about the product?
The knowledgebase could be bigger. We've had some CSS issues.
What problems is the product solving and how is that benefiting you?
The ultimate goal is for clients to help themselves first, without contacting us. This works for us and Walkme helps to reduce the load of our support teams.
the most wide tool for digital adoption
What do you like best about the product?
the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!).
What do you dislike about the product?
I couldnt sign up in the beginning since we thought its for enterprise only/
What problems is the product solving and how is that benefiting you?
onboarding new clients, onboarding new employees, digital transformation, change management, and also UX of our self CRM
Walkme is one amazing app
What do you like best about the product?
I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily.
What do you dislike about the product?
There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar.
What problems is the product solving and how is that benefiting you?
After deploying walkme we now have the ability to manage user engagement without involving developers or making any changes in the core application. The walkthroughs and new feature announcements can be published in minutes rather than days (or even weeks). There's still a lot of walkme features that we're not even using at this time but will likely be deploying them as we discover new ways to use the tool.
Easy to use Onboarding adoption tool!
What do you like best about the product?
What I love best about Walkme is how easy it is to create fun and interactive ways for your users to onboard for your software! Customer response is great and we are seeing a lot of improvement from our onboarding.
What do you dislike about the product?
It does take a lot of time to get spun up from a content creation side. Once you have a dedicated employee able to create shoutouts and pop-ups it gets easier.
What problems is the product solving and how is that benefiting you?
Onboarding was one of the easiest and we also use it for customer service funneling.
Portal Navigation Ease
What do you like best about the product?
Ability to use the Bot to help determine Portal User Persona and then launch Walk Thru and Tutorials based on the user's persona and the required task they need to complete
What do you dislike about the product?
The limitation imposed on Colour scheme customization and window sizing, we find it hard to match the colour of the Bot and Walk Thru menus.
What problems is the product solving and how is that benefiting you?
Enabling our Portal Users better self navigate to complete whatever task they are striving too.
Recommendations to others considering the product:
Increase the flexibility of Bots, this is something I find that has potentials as an executive sponsor within our Company
Great Solution, Very easy to deploy
What do you like best about the product?
Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful
What do you dislike about the product?
Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary.
What problems is the product solving and how is that benefiting you?
Self-help options for our client base. Knowledgebase for our support agents.
Recommendations to others considering the product:
Great product with a great team to work with.
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