WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe is amazing for both clients AND staff
What do you like best about the product?
WalkMe has been an amazing tool for delivering training to our staff and our clients at an expedited pace - letting us tailor parts of our software as needed in a way that can be delivered on demand. Our staff can now experience training tailored to their individual roles and our clients can receive guided help round the clock!
What do you dislike about the product?
The editor can be slow to work in - but I do have an incredible amount of content housed in it.
What problems is the product solving and how is that benefiting you?
Our clients often experience turn over and training is costly. They can also forget how to perform actions within the software, and WalkMe allows us to provide guided tutorials at any time to bring them back up to speed - without requiring them to enter support tickets. It's also allowing us to train our staff internally without having to make them sit and watch videos all day - getting them some quality time in the software, and getting them up to speed much faster than ever before.
Recommendations to others considering the product:
Have patience, take the time to ensure you have a team ready to be dedicated to it, and plan carefully. I dedicated myself for three months to learning jQuery and how to use WalkMe, planning out exactly what my company needed in it, and developing this program. We self-implemented, which was a good decision for us, but may not be for everyone. Take the time to QA test accordingly, and always be prepared to continue your testing even after you launch.
Gamechanger and business saver.
What do you like best about the product?
I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small mistakes can be very serious and expensive. Knowing the common mistakes and being able to prevent them during training is invaluable. Cant put a price tag on that.
What do you dislike about the product?
I honestly dont have anything I dislike. I havent come across a function I need that I have not been able to achieve somehow. Great and thorough staff and support.
What problems is the product solving and how is that benefiting you?
I bought a company beginning of the year to merge with my current operation and we had no time to train everyone and get everyone familiar with the new policies and procedures with the newer operation we were merging with. As an on demand transportation group we operate 24/7 and can never just close to train up the staff so WalkMe helped me train the employees but also prevent them from making common mistakes. Like I said no price tag on that when any mistake can lead to a costly lawsuit.
Recommendations to others considering the product:
Just do it. It is so much easier to train your employees with this tool. They feel more empowered to have on screen guidance than they do with a manual or flyer.
Walkme for onboarding and training
What do you like best about the product?
Employees support responsiveness is exceptional. Very knowledgeable. Vast array of product features and capabilities.
What do you dislike about the product?
Extensive learning curve. Build and implement options are primarily on organization to create. Tough for small business adoption.
What problems is the product solving and how is that benefiting you?
Attempting to remove customer training via webinar. No benefits yet as we have no implemented.
Recommendations to others considering the product:
Use a third party consultant to implement.
Using WalkMe for Onboarding, Retention, and More, Oh My!
What do you like best about the product?
WalkMe is such a flexible platform - from producing WalkMe content with ease to targeting content to a specific customer base - WalkMe has the door to help you with your onboarding, retention, and learning needs. You just have to decide to go through the door to take advantage of the offerings. The entire WalkMe package: the editor, my CSM (Kate Frasca is amazing), Customer Support, and the collaborative WalkMe Community truly provides a positive experience. Everyone wants you to be successful.
WalkMe is truly customer focused and innovative. The enhanced and new features allows me to support our customers in ways that work best for our business. I can be creative and strategic with the amazing Smart WalkThrus and the Onboarding apps. WalkMe makes it easier for our customers to complete the tasks at the moment they need it…there’s no delay to their workflow.
WalkMe is truly customer focused and innovative. The enhanced and new features allows me to support our customers in ways that work best for our business. I can be creative and strategic with the amazing Smart WalkThrus and the Onboarding apps. WalkMe makes it easier for our customers to complete the tasks at the moment they need it…there’s no delay to their workflow.
What do you dislike about the product?
There is not much to dislike. WalkMe is a great product, and the support we receive from our CSM is truly wonderful. But, if there is one area that could use a bit more attention - it would be WalkMe University. The LMS was a bit wonky to navigate in and the course offerings seemed long and disjointed. Without our CSM, I know we wouldn’t be as successful with implementing WalkMe. But, I wish I didn’t need to have our CSM supplement the content in WalkMe University.
What problems is the product solving and how is that benefiting you?
Offer new feature announcement for existing customers.
Automate onboarding process for new customers and trial customers.
Develop a centralized, consistent, and streamlined integrated support experience across our product portfolio,
Remind current customers of existing features they may not be using to help with retention.
Provide micro learning for current customers and internal teams.
Address repetitive calls on common topics, such as, “resetting passwords” or “printing reports” allowing us to deflect support calls and tickets.
Reduce churn amongst our free trial users to help increase conversion.
Automate onboarding process for new customers and trial customers.
Develop a centralized, consistent, and streamlined integrated support experience across our product portfolio,
Remind current customers of existing features they may not be using to help with retention.
Provide micro learning for current customers and internal teams.
Address repetitive calls on common topics, such as, “resetting passwords” or “printing reports” allowing us to deflect support calls and tickets.
Reduce churn amongst our free trial users to help increase conversion.
Extremely robust platform for digital adoption
What do you like best about the product?
WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.
Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
What do you dislike about the product?
It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.
What problems is the product solving and how is that benefiting you?
Customer self-onboarding.
Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
Easy to learn hard to master.
What do you like best about the product?
I like the versatility it brings for my company.
What do you dislike about the product?
It can be more complicated when you use rules and things like that. It takes a computer science or coding background for some things.
What problems is the product solving and how is that benefiting you?
Smart tips so our users understand the functionality of different things in our platform. We use smart-walk thrus to help teach best practices.
Recommendations to others considering the product:
WalkMe is a great product. A lot of different ways to use it and I'm positive in some way that it will help out your business.
WalkMe is a great tool!
What do you like best about the product?
I like all the different features WalkMe offers. It allows you to build to fit your software. Their communication and helpfulness also makes working with the very pleasurable.
What do you dislike about the product?
Sometimes things you've built will randomly stop working. This is typical with any software but it can be a little annoying.
What problems is the product solving and how is that benefiting you?
WalkMe is allowing my business to train customers without tying up resources. The Implementation Specialist can handle more customers because they don't have to setup lengthy calls and trainings to get customers using the software. It is also a helpful Support tool as it offers 24 hour online guidance.
Great experience with WalkMe
What do you like best about the product?
I liked that it can take users step by step through the basic functions and can be used as a reference after their session with an instructional designer in case they forgot how to do anything.
What do you dislike about the product?
It was tough to keep things updated as small changes to our platform would break a step in the smart walkthroughs, so upkeep took time every week.
What problems is the product solving and how is that benefiting you?
WalkMe was very convenient to use to create a self-onboarding program for our users and as a support to our regular onboarding program.
Great Utility for Clients
What do you like best about the product?
I like the walkthroughs because they guide clients step by step from the steps that we had created.
What do you dislike about the product?
Setting up walkthroughs through the WalkMe builder can be clunky--sometimes we have to restart or find workarounds, however, for the most part, this is the least of my concerns. The other item is that the software has a hard time finding elements on our software in which we have to make special rules for smarttips and walkthroughs to work as you would expect.
What problems is the product solving and how is that benefiting you?
Client training and knowledge base.
WalkMe for Coupa
What do you like best about the product?
I like the complete WalkMe package. The versatility, flexibility and immediacy of being able to guide, support and help users as and when they need this help is the most important. The variety of features, which at first looks confusing, ensures that you can engage with users in a way that suits their needs best. The insights and visions is also very powerful to aid understanding of user queries and help to provide support to use.
What do you dislike about the product?
Lack of information regarding WalkMe for Coupa in either the community forum, university or knowledge base.
What problems is the product solving and how is that benefiting you?
We are looking to reduce the number of queries and support tickets raised and improve efficiency and productivity
Recommendations to others considering the product:
The experience of working with WalkMe has been a very positive one. The knowledge, support and dedication of the WalkMe employees has been being critical to the success of our Go-live and the fact that you helped us to achieve our target in a very short timeframe was a huge credit to our account manager, the CSM, the professional services lead and all the WalkMe team in the background. I recommend reaching out to the CSM to support you in developing your use cases and building the plan as well as buying professional service support initially to develop the initial WalkMe interactions.
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