WalkMe DAP
WalkMeReviews from AWS customer
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BEST Onboarding tool out there!
What do you like best about the product?
Simple to use. Easy to customize. EXCELLENT customer service! I also like how you can publish your changes to your test environment before publishing it to production.
What do you dislike about the product?
Nothing really. I've been using WalkMe for years now and the tool is awesome and keeps getting better.
What problems is the product solving and how is that benefiting you?
WalkMe allows us to onboard our new customers and help them get their FastSpring stores up and running in a matter of minutes. WalkMe also allows us to give in-product surveys and gather usage data from customers and send this data to Salesforce.
Recommendations to others considering the product:
Definitely, go with WalkMe. Their customer service and professional services teams are absolutely TREMENDOUS! Their product team is also awesome and I've sat with them on multiple occasions to provide feedback. Within a few weeks, my feedback was implemented into the product and made my life so much easier. Great company!!
The powerful onboarding tool
What do you like best about the product?
WalkMe is very intuitive tool, especially with new Smart Walk Through feature - it is easier to build and control what will be happening depending on user actions.
Also, it's very customizable, so you'll be able to align it to your site/app to the extent that user would feel like it is 100% part of it.
Also, it's very customizable, so you'll be able to align it to your site/app to the extent that user would feel like it is 100% part of it.
What do you dislike about the product?
Apart for some of the features I kindly requested and that are taken into consideration and some being implemented, I'd really like to see huge improvement on data insight.
The price can be a challenge, especially for startups. Some packages for them would be great to have!
The price can be a challenge, especially for startups. Some packages for them would be great to have!
What problems is the product solving and how is that benefiting you?
We are able to speed up onboarding of our customers which results in increased trial to paid user ratio.
Recommendations to others considering the product:
WalkMe is deservingly considered as leader in this segment. You should give it a try even if you use competing products (there is limited free trial option).
The insight into new features coming up prove to me that it is well developed service with cool new features coming regularly over time.
The insight into new features coming up prove to me that it is well developed service with cool new features coming regularly over time.
Every problem has a solution with WalkMe
What do you like best about the product?
We love how versatile and powerful WalkMe is. Its interface is simplistic and intuitive, which makes curating smart, intuitive step by step guides as simple as creating a flow chart.
With WalkMe I can truly detach myself from our slow process driven development cycle and truly work at my own pace; which is fast. With WalkMe we can define a process and have a solution realised and deployed all in a single day without ever having to submit a task in our development suite.
WalkMe is increasingly becoming more and more customer centric when it comes to innovation. Their online customer community is going to be a fine example of this. I love that I am able to connect and collaborate with other WalkMe customers, draw inspiration, share ideas and suggest new feature all in pursuit of driving our implementation forward to being the best it possible can be.
With WalkMe I can truly detach myself from our slow process driven development cycle and truly work at my own pace; which is fast. With WalkMe we can define a process and have a solution realised and deployed all in a single day without ever having to submit a task in our development suite.
WalkMe is increasingly becoming more and more customer centric when it comes to innovation. Their online customer community is going to be a fine example of this. I love that I am able to connect and collaborate with other WalkMe customers, draw inspiration, share ideas and suggest new feature all in pursuit of driving our implementation forward to being the best it possible can be.
What do you dislike about the product?
Please believe me when I say that there is not much to dislike. WalkMe is simply a great product, and the customer support we receive from our CSM is exemplary.
What problems is the product solving and how is that benefiting you?
Bottom line is that WalkMe is extremely versatile and has been used in so many different ways across your organisation. By thinking creatively you will soon see there is very little limitation in what can be achieved. Over the last three years WalkMe has assisted us in following ways;
New product announcement aiding in feature adoption amongst existing users.
Automating the onboarding process for new customers and employees reducing one on one training with a satisfaction level of 92%.
System downtime and maintenance announcements allowing us to deflect support calls and tickets.
Driving additional sales through walkme has been extremely successful and as a result we have now recognised walkme as an official sales channel with its own monthly revenue target.
Reducing churn amongst our free trial users ultimately increasing conversion.
New product announcement aiding in feature adoption amongst existing users.
Automating the onboarding process for new customers and employees reducing one on one training with a satisfaction level of 92%.
System downtime and maintenance announcements allowing us to deflect support calls and tickets.
Driving additional sales through walkme has been extremely successful and as a result we have now recognised walkme as an official sales channel with its own monthly revenue target.
Reducing churn amongst our free trial users ultimately increasing conversion.
Recommendations to others considering the product:
Onboarding with WalkMe can be daunting at first so make good use of the onboarding material in the WalkMe University and make sure you check out the community.
WalkMe is a personal trainer for every user.
What do you like best about the product?
Task lists let you know what your users have done.
What do you dislike about the product?
UI for devs is particularly cumbersome. Could use a UX dev.
What problems is the product solving and how is that benefiting you?
Reduce the calls to Cust Svc and frustrated customers by telling them what to do so that they can become professionals themselves.
Recommendations to others considering the product:
Realize it needs it's own development cycle. Complete with QA.
Walk me review
What do you like best about the product?
The ability to help on board users and the Need Help? menu.
What do you dislike about the product?
The software has a lot of bugs and is not reliable.
I open a support ticket almost everyday, they respond fast but I would rather have better quality over good support.
I open a support ticket almost everyday, they respond fast but I would rather have better quality over good support.
What problems is the product solving and how is that benefiting you?
On board users, increase feature adoption.
Great for New Hires
What do you like best about the product?
I love that you can create Walk Me walk-thrus to assist new hires with basic navigation and processes without having to pull them into a raining room. Users can find the answers and help they need without leaving their desk.
What do you dislike about the product?
Some complex processes can't be easily configured but overall it provides a great tool for basic processes.n Also the graphics need to be improved for the Console layout of Salesforce. Sometimes the pop ups are too big.
What problems is the product solving and how is that benefiting you?
Self paced training and follow up training on navigating the system. It helps the training team be able to reinforce the knowledge students received in class and it gives the student the power to learn at their on pace.
Recommendations to others considering the product:
I recommend that others use Walk Me, especially for training reinforcement and to push out communications to large teams. Shout Outs are also a great feature to communicate minor updates that don't need a full training scheduled.
Cool software to share info with users.
What do you like best about the product?
Walkme offers multiple solutions to help our website users understand the ins and outs of our application process which can be a little complicated.
What do you dislike about the product?
It takes a little while to get the hang of things, but there is quite a bit of training and help provided.
What problems is the product solving and how is that benefiting you?
We are able to help users better understand our applications which result in a larger percent of completed applications.
Loved the versatility of WalkMe. If one can think inventively, most problems can be resolved
What do you like best about the product?
1. The tool's range of applications it has like ShoutOut, Shuttle, Help, Smart Tips etc to solve your problems
2. Ability to start a 'Walk-Thru' from any page. User do not have to restart the entire process
3. Ability to track and gain insights of user interactions
4. We are using WalkMe for Salesforce and found that we can resolve almost all issues using WalkMe.
2. Ability to start a 'Walk-Thru' from any page. User do not have to restart the entire process
3. Ability to track and gain insights of user interactions
4. We are using WalkMe for Salesforce and found that we can resolve almost all issues using WalkMe.
What do you dislike about the product?
1. They work best for Salesforce Classic and I would say they are improving their capability for Salesforce Lightning.
2. The support team is great but sometimes they take too much time to resolve. Maybe because they have too many internal processes and fewer support team to cater to all clients.
2. The support team is great but sometimes they take too much time to resolve. Maybe because they have too many internal processes and fewer support team to cater to all clients.
What problems is the product solving and how is that benefiting you?
1. We recently have started using Salesforce and we saw that people were not using it as proper CRM tool. We needed them to use more than just recording data and derive more out of it.
2. We found many users keep forgetting a process and keep asking help. We wanted something that will help in completing their processes like Account Creation, Opportunity Creation etc.
3. New Users take too much of time to familiarize with SalesForce
4. With monthly updates, the training module for new users get quickly outdated and creating new training videos, webinars etc were time consuming.
2. We found many users keep forgetting a process and keep asking help. We wanted something that will help in completing their processes like Account Creation, Opportunity Creation etc.
3. New Users take too much of time to familiarize with SalesForce
4. With monthly updates, the training module for new users get quickly outdated and creating new training videos, webinars etc were time consuming.
Recommendations to others considering the product:
After interacting with WalkMe team for over an year, I found that they have a great product but the support team is not up to the mark. They tend to oversell their capabilities and later retract what they have said but something that it is not a deal breaker if you remain grounded and ask proper questions.
Nice framework for simple guided tours
What do you like best about the product?
The walkme editor is easy to use and the documentation is pretty thorough. Information development teams are able to author the content without help from development. Data is stored on the cloud, so no need to store it yourself. The support teams are capable and respond quickly.
What do you dislike about the product?
More complicated, programmatic use cases can be difficult to implement (eg: having a Walk-Thru step open a menu, page changes in a single page application). It took us some time to find a deployment scheme that worked for us over our different environments (continuous delivery with dev -> test -> staging -> production).
What problems is the product solving and how is that benefiting you?
We needed a guided tour solution for a cloud-based product. Benefits include not having to code, host and maintain a framework and tour configurations ourselves.
Recommendations to others considering the product:
Try to keep your content relatively simple.
Really awesome, flexible tool that helps give users inline help
What do you like best about the product?
There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides us with highly personalized attention, and we get lightning-quick responses to any cases we open through Walk Me support.
What do you dislike about the product?
Creating walk throughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.
What problems is the product solving and how is that benefiting you?
We are trying to reduce our support case submission volume. Our help team is very large and is a major expense for the company, so anything we can do to reduce support tickets helps ease the burden of that cost. Using Walk Me smart tips allows us to put information right next to confusing features that often trigger support case submissions.
Recommendations to others considering the product:
The company's customer service is phenomenal. There is a bit of a learning curve when you first begin using the product, but they have an excellent collection of training, and I became a fluent user in 2-3 months. You also get very personalized attention from your CSM.
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