WalkMe DAP
WalkMeReviews from AWS customer
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Nice framework for simple guided tours
What do you like best about the product?
The walkme editor is easy to use and the documentation is pretty thorough. Information development teams are able to author the content without help from development. Data is stored on the cloud, so no need to store it yourself. The support teams are capable and respond quickly.
What do you dislike about the product?
More complicated, programmatic use cases can be difficult to implement (eg: having a Walk-Thru step open a menu, page changes in a single page application). It took us some time to find a deployment scheme that worked for us over our different environments (continuous delivery with dev -> test -> staging -> production).
What problems is the product solving and how is that benefiting you?
We needed a guided tour solution for a cloud-based product. Benefits include not having to code, host and maintain a framework and tour configurations ourselves.
Recommendations to others considering the product:
Try to keep your content relatively simple.
Really awesome, flexible tool that helps give users inline help
What do you like best about the product?
There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides us with highly personalized attention, and we get lightning-quick responses to any cases we open through Walk Me support.
What do you dislike about the product?
Creating walk throughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.
What problems is the product solving and how is that benefiting you?
We are trying to reduce our support case submission volume. Our help team is very large and is a major expense for the company, so anything we can do to reduce support tickets helps ease the burden of that cost. Using Walk Me smart tips allows us to put information right next to confusing features that often trigger support case submissions.
Recommendations to others considering the product:
The company's customer service is phenomenal. There is a bit of a learning curve when you first begin using the product, but they have an excellent collection of training, and I became a fluent user in 2-3 months. You also get very personalized attention from your CSM.
Great tool to guide employees on ever-changing processes.
What do you like best about the product?
WalkMe has been a great help in on boarding new employees and helping veteran employees on new processes. Within the Support Department it has such a fluid nature, it is often difficult to keep everyone up to date on the current process and procedure. It is extremely easy to set up and they have their own hands-on training. Not only that, your contact is extremely hand-on and helps in all their power to get you set up and deployed. They also bring up items you may not have thought of that need to be accounted for.
What do you dislike about the product?
The only part that is a little annoying is the developer app. This has nothing to do with WalkMe but the app just does not work with Firefox anymore because of some changes that Firefox has made.
What problems is the product solving and how is that benefiting you?
We are able to on-board our employees and help veteran employees stay up to date with the most current process and procedures while they are the system, instead of having to go into a different window to read the handbook. We also have been able to utilize templates for certain types of cases that require specific information.
Recommendations to others considering the product:
It is very helpful if you already have process and procedures already written, makes the set up process much quicker.
No more hand-holding!
What do you like best about the product?
I bumped into the WalkMe booth at Dreamforce back in 2015. It was hard not to, as they were everywhere! When I finally took a demo on the product, I knew we needed it right away. This tool was deployed in our Salesforce environment to help onboard our new users in China, while we supported them in the USA. We needed a tool that allowed our China users to get assistance right away without waiting a whole day to hear back from us due to time differences. WalkMe provided us a way for us to create easily made walk-thrus for our new users so that they could do any daily tasks without error. It's as easy to use as it is to follow along as an end user.
What do you dislike about the product?
Honestly, I haven't really found anything I dislike about this product as of yet and I have been using it since late 2016. It's pretty detailed if you need it to be, and the support I received was great and very informative.
What problems is the product solving and how is that benefiting you?
Less issues/questions coming into our inbox inquiring how to do specific things or waiting forever for an answer due to time zone differences.
Awesome custom training tool
What do you like best about the product?
The application is super easy to use and build walk through tutorials
What do you dislike about the product?
I would like to be able to sort and filter my trainings a bit easier
What problems is the product solving and how is that benefiting you?
We use walk me to train customers and employees on our software
Awesome tool to help engagement
What do you like best about the product?
WalkMe resides "on top" of a website's HTML, which makes it easy to implement on any web-based site/application. The back-end is robust and user-friendly and allows you to preview customizations before deploying to production. For a global organization, the ability to build interactive tutorials in multiple languages is a BIG plus! This increases user engagement while keeping training costs down. What's more is that you can run analytics from the back end. That means, you gain an understanding of who is using what assistance, when and how! Awesome!
What do you dislike about the product?
It is a little tricky to learn. Thankfully, the team at WalkMe are very helpful and there are online resources available for added assistance.
What problems is the product solving and how is that benefiting you?
Onboarding and training on web-based applications, notably our CRM system.
Simple Interface
What do you like best about the product?
Easy good for technical writing. Still learning the platform.
What do you dislike about the product?
Not as complicated and add more features.
What problems is the product solving and how is that benefiting you?
Writing, research and marketing tool
A Great Tool to Help Create Engagement Accompanied by Excellent Customer Service
What do you like best about the product?
WalkMe did wonders for my previous company. They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.
More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.
It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.
More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.
It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.
What do you dislike about the product?
It works best on Firefox, so as an avid Google Chrome user, the switch took some time getting used to but definitely worth it :)
What problems is the product solving and how is that benefiting you?
They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.
Our client services team spent less time on the phone and more time moving our company forward
Our client services team spent less time on the phone and more time moving our company forward
Recommendations to others considering the product:
Don't wait to implement it.
Quick and Easy Set up
What do you like best about the product?
Very simplified process to walk you through onboarding. I felt very productive using this tool. I was able to help my customers more efficiently by getting the information a little quicker to them. We are always looking for ways to improve efficient and compatibility, and I think this program does both. A great way to communicate with our customer service teams who work remotely.
What do you dislike about the product?
Not too much to dislike. Everything seemed pretty straight forward. It took me a little while to get into the sight, but I think that was due to connectivity issues. I am a little worried about security in the product.
What problems is the product solving and how is that benefiting you?
We are able to produce more offerings to customers. With the offerings we have been able to see an increase in profit.
We were able to see some good customer feedback. Some good, some bad, which was able to help our business understand needs that were not being met. We were able to reduce customer support calls by 25%.
It was easy to work with our employees who are remote. We can communicate the process easily and efficiently and quickly to each other. So that information is going out at the same time and being communicated in the same format for everyone to read. Which is great to improve on readiness, and not as many questions because it is being communicated in the same format. This saves time with our customer service representatives when we communicate this way.
We were able to see some good customer feedback. Some good, some bad, which was able to help our business understand needs that were not being met. We were able to reduce customer support calls by 25%.
It was easy to work with our employees who are remote. We can communicate the process easily and efficiently and quickly to each other. So that information is going out at the same time and being communicated in the same format for everyone to read. Which is great to improve on readiness, and not as many questions because it is being communicated in the same format. This saves time with our customer service representatives when we communicate this way.
Recommendations to others considering the product:
I like the try before you buy.
Couldn't recommend more
What do you like best about the product?
Enables the marketing or customer success team to make a user interface more usable without any technical help.
What do you dislike about the product?
Our software platform changes regularly, and sometimes that can break "walks" that we've built, requiring us to troubleshoot and fix them.
What problems is the product solving and how is that benefiting you?
Better user onboarding. Easier customer service. Respond to issues faster. Take the guesswork out of complicated internal processes as well.
Recommendations to others considering the product:
Customer service is great. They even ended up piloting a product that we were jerry-rigging using their tools!
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