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Costumer Support
What do you like best about the product?
urgent response to support related issues
What do you dislike about the product?
not answering questions on time with support
What problems is the product solving and how is that benefiting you?
soc2 compliance and cis benchmark
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Lacework is mix of both positives and negatives.Positives are with the seamless integration with tf
What do you like best about the product?
Lacework terraform provider was very helpful.
What do you dislike about the product?
Lacework always looked like a unfinished product with lot of potential. We had lacework for an year and we didn't see some major improvements(apart from agent less monitoring) in terms of onboarding accounts into lacework. Onboarding was cumbersome all thru the year.
What problems is the product solving and how is that benefiting you?
security compliance and monitoring
Great security with easy installation
What do you like best about the product?
Lacework more than other tool has reliable and not false positive alerting giving easy way understanding where you need to improve your security posture.
What do you dislike about the product?
I think some of the dashboards and metrics are not self explanatory but it improves over time
What problems is the product solving and how is that benefiting you?
First, compliance ,and network security, security inside our contains and I think they have more capabilities that we are not even using. This helps on prénsales calls and for compliance calls
A useful tool for security alerts
What do you like best about the product?
I really like how it can give you a bird's eye view of potential intrusions in the systems.
What do you dislike about the product?
I found the UI a bit much in the beginning, when I got thrown a link to a specific alert; there's a lot of stuff to pay attention to.
What problems is the product solving and how is that benefiting you?
I need to know when people are trying to do bad things to our network endpoints
Lacework is a cyber security Swiss army knife
What do you like best about the product?
Threat intelligence and machine learning have improved significantly in our environment over the past 2 years and now we only receive around 5 alerts a week from the IR side. False positives have dropped down as well from external network connection alerts, which have been vastly improved as well. The who, what, why, when dossiers are instrumental for a security analyst to quickly gauge what is happening in the environment. The compliance and alert rules are vast and provide much better detection capabilities than something like Guard Duty.
What do you dislike about the product?
The new UI in my opinion is a step back and I prefer a full-screen view of events instead of the left 1/4 of the screen real estate not being used. Compared to some competitors, Lacework is somewhat of a black box and lacks further visibility that other tools provide. The individual dossiers are very slow to load at times and do not provide any data at all in some cases. Detection is not real-time and instantaneous compared to other tools. We are still seeing 0byte network connections in dossiers which we have reported on for years and this has still not been fixed.
What problems is the product solving and how is that benefiting you?
Lacework has helped us clean up our container vulnerability remediation process. It makes it easy to know what our highest-risk containers that need to be remediated as soon as possible. It has also been instrumental in detecting reconnaissance and is a great high-level tool for viewing IOCs and IOAs. It is a critical part of our IR process and has really helped us solve the classic security issue of alert fatigue.
Very good tool for image scanning
What do you like best about the product?
I like how easy its interface is and how it's helpful in delieveries
What do you dislike about the product?
Nothing to complain about maybe if the image scanning can be done over github instead of registries
What problems is the product solving and how is that benefiting you?
keeps me updated always if some of the images arent secured enough
Lacework is easy to use and navigate. I enjoy the ease in which I can view my total alerts.
What do you like best about the product?
Lacework's categorization of alerts makes the platform easy to use and navigate. I like how we can see our total incoming data and behavior of entities to determine what action is needed to take.
What do you dislike about the product?
There aren't many negatives about using the Lacework platform for my role in the SOC. I think adding dashboard customization could be helpful however.
What problems is the product solving and how is that benefiting you?
Lacework is allowing us to gain visibiliity into our cloud products and see how entities are interacting in our environment. It gives us an easy way to track our total environment variables and see what alerts we need to be focusing on.
Really helpful and Clarity of thought in expressing views
What do you like best about the product?
their sales and pre-sales consultants helped very much describe the product and guided during our install
What do you dislike about the product?
its 100% cloud native. would love to see an On-Premise engine so we dont send traffic out.
What problems is the product solving and how is that benefiting you?
Identification of anomolies for internet traffic hitting out Cloud platforms. Bad IP addresses are the highest as our business rules are applied based on IPs and Geos.
Easy setup and very helpful support
What do you like best about the product?
The setup via terraform was very easy and straightforward. We were up and running with a few commands.
What do you dislike about the product?
The UI in the Lacework console is very comprehensive, though due to this it can at times be difficult to navigate. It would be nice if we could customise the dashboard configuration a bit more.
What problems is the product solving and how is that benefiting you?
We wanted a way to proactively monitor our cloud environment, and Lacework gives us an elevated level of confidence compared to the array of tools we were previously using for this purpose.
Quick support
What do you like best about the product?
Scan results can be dicussed with Lacework support representatives in an very efficient manner.
What do you dislike about the product?
Nothing so far, works just as expected from security scan
What problems is the product solving and how is that benefiting you?
We use it as inline scanner for container images.
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