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Feedback from a happy customer :)
What do you like best about the product?
The agile nature of the tecnhology and the team behind it. It's been extremely refreshing to have a provider with a similar approach to ourselves in that they were transparent and tried to understand our needs then worked to provide a service that is going to truly add value to us (rather than pushing a pre-existing solution in our faces).
It was also a breeze for us to integrate/implement and has made it easy for us to continue to roll out new rules in a controlled and considered manner.
It was also a breeze for us to integrate/implement and has made it easy for us to continue to roll out new rules in a controlled and considered manner.
What do you dislike about the product?
Some of the data available in the portal could drill down a bit better - e.g. being able to drill into the user actions' block vs challenge vs allow results over time to investigate what might be causing a spike in blocks on a certain day for example.
If we have a 5% increase of blocked logins on a particular day/month, it would be good to have a way to easily check what condition caused these blocks (e.g. if they were all from one region we might be able to delve deeper into what's causing that trend and implement further controls as a result)
If we have a 5% increase of blocked logins on a particular day/month, it would be good to have a way to easily check what condition caused these blocks (e.g. if they were all from one region we might be able to delve deeper into what's causing that trend and implement further controls as a result)
What problems is the product solving and how is that benefiting you?
Authsignal has helped us to have a much more agile approach to transaction and behaviour monitoring. The purpose for implementing Authsignal into our business was to allow customer facing managers to create new conditions and rules in response to fast moving trends, without the need for too much reliance on the tech teams. So far it has been fantastic at helping us to solve this problem - the tech team love it!
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Easy to set up and get going with great customer outcomes
What do you like best about the product?
Authsignal provides a great customer solution, that's easy to use.
From an integration point of view, Authsignal was easy and fast to implement with great support provided by the Authsignal team. Paul was super responsive and also open to feedback provided by our team to enhance the customer experience even further, which was great.
It's a pleasure partnering with Authsignal for our MFA needs.
From an integration point of view, Authsignal was easy and fast to implement with great support provided by the Authsignal team. Paul was super responsive and also open to feedback provided by our team to enhance the customer experience even further, which was great.
It's a pleasure partnering with Authsignal for our MFA needs.
What do you dislike about the product?
There's nothing I don't like about Authsignal - everything is really good.
What problems is the product solving and how is that benefiting you?
As a business we want to provide our customers with MFA protection. Authsignal allows us to do that.
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