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The worst product and customer support i have ever seen
What do you like best about the product?
The onboarding is great. And... That's where it ends
What do you dislike about the product?
It basically can ruin your company. The number of downtimes where the support engineers have no idea on what and how to do and your entire website is down...
What problems is the product solving and how is that benefiting you?
Hosting wordpress
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Good product poor customer support
What do you like best about the product?
The dashboard is easy to use and you don't have to dive deep to configure or manage servers/sites.
Very easy to spin new websites and servers up as well.
Solid layer on top of the hosting boxes, not a ton of extra fluff which is nice
Very easy to spin new websites and servers up as well.
Solid layer on top of the hosting boxes, not a ton of extra fluff which is nice
What do you dislike about the product?
The SSL certs can be difficult to issue. It is supposed to be an automatic process, but if something goes wrong support says it can take up to an hour to actually issue (which is strange since it's LetsEncrypt) which can cause issues if you are trying to deploy a website....
The dashboard has bugs, for instance, if you add a domain to the DNS portion, you cannot ever delete this, even if you aren't going to host the DNS with Nestify.
Customer support is horrendous - I have multiple billing-related tickets that have no responses after two+ weeks, which is not acceptable. To remove a server, you must reach out to support to do it, and if support does answer your ticket, the Stripe billing subscription may not be canceled, so good luck trying to get that canceled without doing a credit card charge back (one of the reasons I liked Nestify is you could create billing profiles, however now I've had to ask all my clients to update the billing CC in Stripe to my card so I can issue charge backs.....)
The dashboard has bugs, for instance, if you add a domain to the DNS portion, you cannot ever delete this, even if you aren't going to host the DNS with Nestify.
Customer support is horrendous - I have multiple billing-related tickets that have no responses after two+ weeks, which is not acceptable. To remove a server, you must reach out to support to do it, and if support does answer your ticket, the Stripe billing subscription may not be canceled, so good luck trying to get that canceled without doing a credit card charge back (one of the reasons I liked Nestify is you could create billing profiles, however now I've had to ask all my clients to update the billing CC in Stripe to my card so I can issue charge backs.....)
What problems is the product solving and how is that benefiting you?
Nestify allows you to utilize the cloud offerings of DigitalOcean, AWS, etc.. without having to manage those instances or really have to dig into server maintenance, which can be a pain for freelancers.
Good platform poor customer support
The platform itself is pretty good, the dashboard makes it easier to manage servers and websites without having to go deep into configuration or management.
However, to cancel a server, you must contact customer support, which will take multiple days if they even answer. I've had multiple tickets with no responses and I can't cancel my Stripe billing without going thru customer support, who won't answer my support ticket. Very disappointed, since the product itself was good.
Run away before you ruin your online presence
What do you like best about the product?
The sales page and sales reps that promised me everything before purchasing.... that was promising for about a single day or so until I did the migration and it quickly turned sour.
What do you dislike about the product?
Where do I start...
1. Migration team doesn't know how to migrate sites properly, everything was messed up: my URL settings, and permalinks; they just searched my domain and edited a "www" in front, which caused every email link to be "support@www.domain.tld" which I had to go through and replace manually.
2. The support is absolutely clueless, and the first line of support makes terrible suggestions. They ruined my SEO by giving me a "fix" which didn't do anything except mess up my canonicals. I had to do all the work to go back.
3. Their uptime is literally 90% or less! Redirect issues, 404's, etc - you will experience all of them. Since switching to a new host, 28k spikes in response times are gone, and so are the errors.
I had 11 incidents reported from 1/21 to 1/25 on betteruptime.com; since switching from nestify, I had zero problems
4. They will always say "your site works fine now" even when it clearly doesn't; when you point it out, their support will say "please wait" and NEVER come back to that chat. They don't care.
5. They rolled out a caching update that doesn't support my site, taking it down. When contacted about it, they were very nonchalant and decided to blame me for not having a "standard TLD".
In total, I contacted their support over 20 times in 2-3 months. Do you want that experience? Go ahead, I won't stop you.
1. Migration team doesn't know how to migrate sites properly, everything was messed up: my URL settings, and permalinks; they just searched my domain and edited a "www" in front, which caused every email link to be "support@www.domain.tld" which I had to go through and replace manually.
2. The support is absolutely clueless, and the first line of support makes terrible suggestions. They ruined my SEO by giving me a "fix" which didn't do anything except mess up my canonicals. I had to do all the work to go back.
3. Their uptime is literally 90% or less! Redirect issues, 404's, etc - you will experience all of them. Since switching to a new host, 28k spikes in response times are gone, and so are the errors.
I had 11 incidents reported from 1/21 to 1/25 on betteruptime.com; since switching from nestify, I had zero problems
4. They will always say "your site works fine now" even when it clearly doesn't; when you point it out, their support will say "please wait" and NEVER come back to that chat. They don't care.
5. They rolled out a caching update that doesn't support my site, taking it down. When contacted about it, they were very nonchalant and decided to blame me for not having a "standard TLD".
In total, I contacted their support over 20 times in 2-3 months. Do you want that experience? Go ahead, I won't stop you.
What problems is the product solving and how is that benefiting you?
Nestify isn't fixing any of the problems I am having.... that's for sure. Even their required plugin for core web page vitals is hard to remove and gives critical errors.
Founder
What do you like best about the product?
Nestify increased our site speed and scores on Google's PageSpeed Insights and GTMetrix substantially. It was so easy to switch too, it was a no brainer!
What do you dislike about the product?
Honestly we had no issues with them. I can't think of anything.
What problems is the product solving and how is that benefiting you?
Nestify is our one-stop shop for our website hosting. They make handle all the caching and optimization for us so we can focus on other things.
Recommendations to others considering the product:
Nestify made it so easy for me to switch. Our page speed was dramatically improved. Considering how easy it was to switch, it was a no brainer to go with them.
Good. Could be better.
What do you like best about the product?
Cheap, 24/7 chat support, Speedien and All in One Migration premium plugin
What do you dislike about the product?
Caching Issues,
bad Customer service -> Always have same answer i.e. Its working fine for us, please check in your end.
No followups of our queries and issues
bad Customer service -> Always have same answer i.e. Its working fine for us, please check in your end.
No followups of our queries and issues
What problems is the product solving and how is that benefiting you?
Wordpress Managed Hosting -> Cheap and better services provided
Website for business purpose
What do you like best about the product?
The ease of hosting the customized websites for business purposes is a hassle free process
What do you dislike about the product?
Nothing as such because Nestify gives 99.98% uptime, load time less than a second, which is super fast and convenient to use.
What problems is the product solving and how is that benefiting you?
Helped one of my friend host the website, which in turn gave good business and publicity of the service.
Nestify performs as promised and support is excellent!
What do you like best about the product?
Quality of tech support. Tech support staff is very good.
What do you dislike about the product?
I find little to dislike. While almost always within the hour, sometimes I wish support response could be faster (ie: in 5 minutes or less).
What problems is the product solving and how is that benefiting you?
Nestify enables me to host nearly 100 websites on Amazon's AWS. Their dashboard and other technology makes this easy and painless.
Recommendations to others considering the product:
Nestify demonstrated their solution to me by migrating my largest site as a proof of concept. Seeing in advance gave me great confidence in moving my additional ~99 sites.
Nestify has resolved all my worries. It's No.1 hosting provider for me.
What do you like best about the product?
I am not from technical background. But I don't require it anymore. Nestify did everything for me. Other than migration and hosting related issues, the Nestify Team has helped me for other technical related issues of my site. They are simply best hosting provider as well as the best support team.
What do you dislike about the product?
I reached too late to them. I wasted soo much money to big names (Hosting Providers). I wish I could have opted for Nestify one year back.
What problems is the product solving and how is that benefiting you?
I am having one of the most feature rich and advance server and hosting for ecommerce site. Now I have kick started my another site also. Awesome speed. No more technical glitches now.
Recommendations to others considering the product:
I sincerely recommends Nestify because it is budget friendly. We can have multiple websites at single hosting and can be managed with same dashboard. Nestify takes the pain of all the migration and DNS settings related issues with them. It really boost site speed and no need to pay to any caching plugin.
Great product and support level
What do you like best about the product?
The 24/7 support and the hosting performance is great.
What do you dislike about the product?
The dashboard interface could be improved, nothing super critical
What problems is the product solving and how is that benefiting you?
Performance and speed
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