Invoca
InvocaReviews from AWS customer
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An advanced call tracking software
What do you like best about the product?
Invoca is way advanced compared to some competitors, and marketers can use it extensively to gain valuable insights.
What do you dislike about the product?
Sometimes, no easy way to make bulk changes.
What problems is the product solving and how is that benefiting you?
Segmenting callers, which helps us make informed decisions.
Invoca has enabled a deeper level of call tracking
What do you like best about the product?
Easy to use
Training videos
Variety of use cases
Training videos
Variety of use cases
What do you dislike about the product?
Nothing to add in this area. So far, I've been happy with the tool
What problems is the product solving and how is that benefiting you?
Invoca enable us to tie multiple numbers to one master phone number, enable tracking, and allow for custom scripts
Invoca greatly optimizes our advertiser campaigns
What do you like best about the product?
The most helpful aspect to our team is the ability to track costs and conversions through the easy-to-use dashboard reporting. The platform is also very easy to manage.
What do you dislike about the product?
We would like to see more integrations with other services but as of the last training session that was held, we understand that additional opportunities are coming.
What problems is the product solving and how is that benefiting you?
Invoca allows us to track our partner's direct inward dialing details through data-rich detail reporting down to the origin of the call, qualifying time, and recording detail that helps with additional revenue opportunities.
Invoca
What do you like best about the product?
Invoca has been one of the critical elements that our company uses for tracking and is part of our primary KPI. We have hundreds of hospitals and call centers that we need tracking in one central location, and Invoca is able to provide that for us. Invoca's customer service has been consistently quick and accurate.
What do you dislike about the product?
The tracking and reporting can take a bit of time to initially set up. Having such a large volume of numbers and locations that need to be tracked can be somewhat of a logistics nightmare, but that pain is only initial.
What problems is the product solving and how is that benefiting you?
We did not have any call tracking prior to Invoca. We're now able to gather more accurate attribution tied to our marketing efforts.
Great products and a great team
What do you like best about the product?
Deep insights from the data collected and a knowledgeable account management team that supports the business in getting the best out of the Invoca products.
What do you dislike about the product?
The Invoca.com dashboard capability seems limiting and doesn't offer the flexibility to pull deep-dive insights.
What problems is the product solving and how is that benefiting you?
Providing insight to track traffic and support the business in optimizing traffic channels.
Above and Beyond
What do you like best about the product?
What I value most about Invoca is their team's promptness in addressing inquiries and their commitment to supporting our company by suggesting tools they believe will benefit our department. Whenever we have questions or require assistance, they are readily available to hop on a call and provide quick help.
What do you dislike about the product?
Thank you for your kind words! If you have any questions or need assistance in the future, feel free to reach out.
What problems is the product solving and how is that benefiting you?
Tracking information, providing data and information needed for our day-to-day and yearly reporting.
Invoca tracking allows call centers to track online and offline efforts
What do you like best about the product?
Invoca, at its base, works to pair online metrics to offline events in a call center. It has a good backup system for limited tracking in the case of ad-blockers. It allows our company to evaluate the effectiveness of marketing for driving conversions
What do you dislike about the product?
The User Interface is confusing and takes a while to master. Once one is familiar, the system is workable. But it takes some ramp-up to learn the system
What problems is the product solving and how is that benefiting you?
It allows us to track the online marketing efforts to the most successful phone calls.
Invoca Team is excellent
What do you like best about the product?
The team that we have on our account is the reason why I rated Invoca highly. They're knowledgeable, responsive, and customer-centric driven. You can pay less - but you won't get the same features or the same support.
What do you dislike about the product?
The transition from a competitive call-tracking vendor to another was rough. It's much easier if you're starting fresh. So make sure you're clear that you want a team that is not brand new to the industry or brand new to the transition process. I have the dream team now - but that wasn't how it started.
What problems is the product solving and how is that benefiting you?
The ability to see how the marketing spend is truly impacting lead gen.
A good tracking tool in an AI way
What do you like best about the product?
I like the integration in Invoca with other platforms (Google Ads, etc.). The AI signal fields are also really cool
What do you dislike about the product?
It would be great if Invoca could factor in the time-zone function to reflect the calling time at the local time zone instead of just the user time zone.
What problems is the product solving and how is that benefiting you?
visibility of call trackings on multi-attribution
Good partner for healthcare
What do you like best about the product?
Invoca has been a great partner to us with respect to call tracking, campaign, optimization, and customer experience. We've been able to glean insights that help us understand our audiences and where they're converting from. And our dedicated customer success manager has been invaluable.
What do you dislike about the product?
The platform is incredible, but very complex. That's why the dedicated customer success manager has been so integral to our adoption and use of the platform. They are always happy to explain, train, and even implement when that level of help is needed.
What problems is the product solving and how is that benefiting you?
We needed to better understand where our desperate audiences were converting from. Invoca has simplified that process, and helped us to optimize campaigns to reach those audiences in the most effective manner possible.
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