Invoca
InvocaReviews from AWS customer
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Invoca is a great tool that helps users view and utilize call outcome data.
What do you like best about the product?
Invoca captures call outcomes not only for reporting purposes, but also allows you to optimize toward outcomes in various marketing channels.
What do you dislike about the product?
Invoca is a little complex to set up. It took our team a while to figure out how to make it work best for our business needs.
What problems is the product solving and how is that benefiting you?
Invoca gives us visibility into our calls that we never had before. This helps us make smarter business decisions on where to invest our marketing dollars.
Unique call tracking software
What do you like best about the product?
Invoca is a one-of-a-kind tool that has a very user-friendly interface, excels at call tracking, and provides comprehensive information on each call. It has excellent analytical capabilities, the data is not difficult to read, and it performs exceptionally well in managing our marketing and customer service operations.
What do you dislike about the product?
Nada has been practiced since its introduction, and our customers and we have taken full advantage of its capabilities and call statistics.
What problems is the product solving and how is that benefiting you?
It is a handy tool, and we have been able to track calls and better meet the needs of both the company and our customers through its use. Because of its ease of use, getting used to the platform and learning how to get the most out of it didn't take long. It is even better than I imagined, as it has many capabilities and produces quality reports.
Invoca review
What do you like best about the product?
What I enjoy and find most helpful with Invoca is that it allows us to view our inbound calls with its software.
What do you dislike about the product?
I have not found anything unhelpful; if I ever did that, there would be a solution quickly because they are so efficient.
What problems is the product solving and how is that benefiting you?
The business issue we had that Invoca solved for us was optimizing our paid search campaigns in google ads for our company.
Amazing.
What do you like best about the product?
What i find most helpful is that Invoca allows me to grade inbound and outbound calls with its help successfully. It allows me to provide the proper training to the team.
What do you dislike about the product?
I don't believe I've run into any issues with invoca.
What problems is the product solving and how is that benefiting you?
It is solving marketing issues with its tool that allows my team to be saying key words in the calls.
Very efficient and great for feedback
What do you like best about the product?
It helps make sure you are sticking to the talk track because of how it grades on specific phrases
What do you dislike about the product?
Not much honestly other than it doesnt grade spanish calls and we have quite a bit of spanish clients
What problems is the product solving and how is that benefiting you?
Preventing people from only asking some questions instead of every single one as expected and preventing clients who dont qaulify for services from being transfered
Customer Eccentric platform
What do you like best about the product?
Invoca helped my company and me track the number of calls from various sources efficiently. The transition was smooth, and I was always assisted in a timely and professional manner whenever I had any questions.
What do you dislike about the product?
I didn't find any flaws. We had little feedback from our side, and it was sure to be addressed.
What problems is the product solving and how is that benefiting you?
I can track the performance of various mediums based on the rule we set on the platform.
Very Helpful Service!
What do you like best about the product?
Love the reporting and all the integrations
What do you dislike about the product?
Integrations and documentation are lacking
What problems is the product solving and how is that benefiting you?
The way our sales staff interacts with customers
Amazing partnership
What do you like best about the product?
The team and the advanced technology are the best parts of Invoca. You would not succeed without both being excellent.
What do you dislike about the product?
The technology Invoca uses can be hard to grasp for most people. The good part is the team there does a great job supporting questions and walking you through everything.
What problems is the product solving and how is that benefiting you?
We can complete the attribution loop on paid calls, something we could not do before. We can also monitor and measure our sales team's effectiveness with the Invoca and Invoca for Sales platforms.
The technology is nearly unlimited
What do you like best about the product?
The AI technology and the dedicated customer rep; I love the AI signal experience and the betas are all worthwhile endeavors in technology.
What do you dislike about the product?
More transparency on how data is passed through; patient data needs to be highly protected in healthcare. Also, it can be difficult getting an answer from the technical side. I would recommend a better connection with tech team members, as many questions relate more to IT than a customer rep.
What problems is the product solving and how is that benefiting you?
AI signal is resolving a lot of concerns around whether a phone call is "wroth" counting as an intent action or not. Having more refined conversion data helps us optimize our marketing campaigns.
Great Solution for Call Tracking, Lead Attribution and AI Conversational Intelligence
What do you like best about the product?
Dashboards and global views where we can see real time multi-site and multi-channel call insights. Artificial Intelligence driven signals and conversational intelligence "score cards" to standardize metrics and sales performance. Integrates with Google Analytics to help create lookalikes for bids or suppress ads for converted traffic. Product and Customer Success teams have been great to work with - always seeking feedback but then actually implementing recommendations to UI/UX.
What do you dislike about the product?
Few downsides - would still love to see more user-level login and utilization metrics to track how and how frequently users are engaging with the platform. Occasional "noise" in the inbound calls with spam/bots, but that can't be helped with provisioned tracking #'s - just the reality of telephony and the world but hate to 1. get charged and 2. sift through the calls. Thankfully, there are filters and signals for that ;-)
What problems is the product solving and how is that benefiting you?
Helping us with lead attribution for inbound calls, tracking customer journey on website from first page visited to calling page, providing insights into conversational topics with sales agents and prospects, etc. working through an outbound call beta currently to apply the same great artificial intelligence for inbound calls to our outbound sales efforts
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