Invoca
InvocaReviews from AWS customer
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Call reviewing
What do you like best about the product?
I like being able to search for customers and also to be able to read transcript
What do you dislike about the product?
Not all calls are recorded for the business
What problems is the product solving and how is that benefiting you?
Shows where we can make improvements in appointment setting
Quick, easy to use, highly recommend!
What do you like best about the product?
What I love the best is that you are able to pull calls so easily as well as see what keywords are best.
What do you dislike about the product?
I think being able to label our campaigns a bit easier would help tremendously.
What problems is the product solving and how is that benefiting you?
Pulling calls and seeing all calls labeled by partners.
Wonderful Experience with Invoca!
What do you like best about the product?
The most helpful thing about having Invoca as our inbound call tracking analytics platform is our customer success team that we have access to almost all day. Sam and her team are always there to assist us when we have any questions and they're always open to feedback.
What do you dislike about the product?
I've only been using Invoca for 2 months now so I haven't seen many downsides yet. The only thing I'd say that sticks out to me is the limited capabilities that the dashboard features consist of.
What problems is the product solving and how is that benefiting you?
Invoca tracks, monitors, and analyzes all of our inbound calls in one place. It keeps things organized for our team and overall improves sales/customer experience for the company.
Invoca is a great tool that helps users view and utilize call outcome data.
What do you like best about the product?
Invoca captures call outcomes not only for reporting purposes, but also allows you to optimize toward outcomes in various marketing channels.
What do you dislike about the product?
Invoca is a little complex to set up. It took our team a while to figure out how to make it work best for our business needs.
What problems is the product solving and how is that benefiting you?
Invoca gives us visibility into our calls that we never had before. This helps us make smarter business decisions on where to invest our marketing dollars.
Unique call tracking software
What do you like best about the product?
Invoca is a one-of-a-kind tool that has a very user-friendly interface, excels at call tracking, and provides comprehensive information on each call. It has excellent analytical capabilities, the data is not difficult to read, and it performs exceptionally well in managing our marketing and customer service operations.
What do you dislike about the product?
Nada has been practiced since its introduction, and our customers and we have taken full advantage of its capabilities and call statistics.
What problems is the product solving and how is that benefiting you?
It is a handy tool, and we have been able to track calls and better meet the needs of both the company and our customers through its use. Because of its ease of use, getting used to the platform and learning how to get the most out of it didn't take long. It is even better than I imagined, as it has many capabilities and produces quality reports.
Invoca review
What do you like best about the product?
What I enjoy and find most helpful with Invoca is that it allows us to view our inbound calls with its software.
What do you dislike about the product?
I have not found anything unhelpful; if I ever did that, there would be a solution quickly because they are so efficient.
What problems is the product solving and how is that benefiting you?
The business issue we had that Invoca solved for us was optimizing our paid search campaigns in google ads for our company.
Amazing.
What do you like best about the product?
What i find most helpful is that Invoca allows me to grade inbound and outbound calls with its help successfully. It allows me to provide the proper training to the team.
What do you dislike about the product?
I don't believe I've run into any issues with invoca.
What problems is the product solving and how is that benefiting you?
It is solving marketing issues with its tool that allows my team to be saying key words in the calls.
Very efficient and great for feedback
What do you like best about the product?
It helps make sure you are sticking to the talk track because of how it grades on specific phrases
What do you dislike about the product?
Not much honestly other than it doesnt grade spanish calls and we have quite a bit of spanish clients
What problems is the product solving and how is that benefiting you?
Preventing people from only asking some questions instead of every single one as expected and preventing clients who dont qaulify for services from being transfered
Customer Eccentric platform
What do you like best about the product?
Invoca helped my company and me track the number of calls from various sources efficiently. The transition was smooth, and I was always assisted in a timely and professional manner whenever I had any questions.
What do you dislike about the product?
I didn't find any flaws. We had little feedback from our side, and it was sure to be addressed.
What problems is the product solving and how is that benefiting you?
I can track the performance of various mediums based on the rule we set on the platform.
Very Helpful Service!
What do you like best about the product?
Love the reporting and all the integrations
What do you dislike about the product?
Integrations and documentation are lacking
What problems is the product solving and how is that benefiting you?
The way our sales staff interacts with customers
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