Invoca
InvocaReviews from AWS customer
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Would Recommend
What do you like best about the product?
The team is very supportive. Lariane is great. She's always available to train, review and offer her expertise. The system itself is easy to use and has an excellent interface.
What do you dislike about the product?
I don't have anything that I dislike. I'm a relatively new user, and I haven't encountered anything I'd like to see changed.
What problems is the product solving and how is that benefiting you?
We're using Invoca to help us manage our local numbers, the many to one relationship. Invoca allows us to do this seamlessly. We're able to set it up and forget it.
Great platform, even better team.
What do you like best about the product?
The Invoca UI is pretty intuitive and easy to navigate. The platform has unlocked the full view of our customers by providing the call data and attribution. Their on-boarding team to get us set up was top-notch, and their support has been able to resolve the few issues we've run into easily.
What do you dislike about the product?
As intuitive as the UI is, it is not without its quirks.
What problems is the product solving and how is that benefiting you?
We are using Invoca to solve the problem of attributing calls and call results to our paid media campaigns. This data has given us additional insights and has allowed us to optimize our marketing efforts further.
Recommendations to others considering the product:
If possible, I'd highly recommend taking advantage of a test pilot of the platform.
Decent platform for call tracking; could use enhancements
What do you like best about the product?
The auto-scroll transcription is very helpful to pick out specific phone calls.
What do you dislike about the product?
I wish there were more customization options for columns displayed and that you could click on the phone call without going to an entirely new page (it would have a drop-down of condensed information the entire page has)
What problems is the product solving and how is that benefiting you?
Tracking phone calls
Recommendations to others considering the product:
For us, they only track certain phone calls, so we actually found a service that tracks all inbound and outbound phone calls.
Great tool for tracking phone call appointments and revenue
What do you like best about the product?
The ability to accurately track where phone calls are coming from and what is happening on each phone call. This saves so much time vs listening and manually statusing each phone call that comes in.
What do you dislike about the product?
Seems like some areas have a limited number of local numbers. But the team has been very helpful with finding solutions or getting the numbers that we need.
What problems is the product solving and how is that benefiting you?
Call tracking, Prospect and Appointment tracking, ability to get an accurate CPA on marketing, training front office staff.
Great Customer Service and Product
What do you like best about the product?
Ai & Reporting. Customers are happy with the results and that they can listen to calls.
What do you dislike about the product?
AI is still new and it can result in false reporting.
What problems is the product solving and how is that benefiting you?
Getting customer's data on their tactics. The AI gives me time back in my day so that I don't have to listen to calls.
Invoca
What do you like best about the product?
How simple it is to use, very user-friendly.
What do you dislike about the product?
Cannot track outbound calls, only inbound.
What problems is the product solving and how is that benefiting you?
being able to look at the transcript and using it to coach
Recommend Invoca's amazing technology to reduce media costs and gain customer insights.
What do you like best about the product?
'The technology, ability to reduce CPC CPA and customer behaviors.
The Invoca team, especially "Phil the Magnificent". Invoca has very smart people with good intentions.
Phil Swickard
Angelique Davis
Megan Gast
Kihana Langdon
Cassie Kamphaus
Jeremy Fulbright
Sara Ebbers
Austin Gendron
Dan Dubinsky
The Invoca team, especially "Phil the Magnificent". Invoca has very smart people with good intentions.
Phil Swickard
Angelique Davis
Megan Gast
Kihana Langdon
Cassie Kamphaus
Jeremy Fulbright
Sara Ebbers
Austin Gendron
Dan Dubinsky
What do you dislike about the product?
Slow start, lack of understanding our business architecture and project not right-sized. This should have been scoped earlier on. Was resolved eventually.
What problems is the product solving and how is that benefiting you?
Lack of customer behavior when it comes to attribution for all channels and customer journey pathing.
Great tool for tracking phone call revenue
What do you like best about the product?
Set it and forget it setup process. Everything is automated so it does not take a lot of time out of my week.
Customer service/support is outstanding.
Customer service/support is outstanding.
What do you dislike about the product?
I'm not super familiar with phone call tracking so the interface and setup were challenging to understand initially. However, the support team is always available to jump on a call and help. Great team, no complaints.
What problems is the product solving and how is that benefiting you?
Call tracking, revenue tracking from phone calls. Benefited from more accurate call revenue management.
Analytics Technology Manager
What do you like best about the product?
Invoca and Adobe Analytics integration functionality.
What do you dislike about the product?
There have been timing challenges with our codebase as we have various TFNs displaying on the page at various times. We have a temp fix via Invoca custom code, but in the future will implement in the code base with standardized components. This should resolve most timing issues.
What problems is the product solving and how is that benefiting you?
I support the integration and from development side.
Very easy to use platform interface and excellent client service from the company.
What do you like best about the product?
The layout and navigation of the product are very intuitive and make it much easier for a new user like myself to learn and use.
What do you dislike about the product?
I noticed that some of the instructional documentation was convoluted and difficult to follow when setting something up in the platform.
What problems is the product solving and how is that benefiting you?
We are trying to effectively track phone revenue from various phone calls from our consumer and trade customer groups. The reporting in Invoca is straightforward and provides several options to view the data and overall call performance.
Recommendations to others considering the product:
Invoca has a very user-friendly interface that allows organizations and users to track their performance with ease.
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