Invoca
InvocaReviews from AWS customer
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Highly Recommend | Superb Technology
What do you like best about the product?
I highly recommend Invoca for call tracking. Not only is their client service superb but the technology is lightyears ahead of competitors.
What do you dislike about the product?
Only opportunity is to enhance demographic data integrity.
What problems is the product solving and how is that benefiting you?
Last touch attribution for advertising.
Recommendations to others considering the product:
Compare all projects.
Invoca Is Awesome
What do you like best about the product?
I like the look and feel
The tracking capabilities.
The customer support.
The tracking capabilities.
The customer support.
What do you dislike about the product?
There is nothing about Invoca I can say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
Tracking of calls from before the click to after the click. Its helps us understand our customers more.
Recommendations to others considering the product:
Its one of the best call tracking solutions.
New User, Still Learning
What do you like best about the product?
The reporting that is available seems promising.
What do you dislike about the product?
Still working through a lot of the features. So far there isn't anything that stands out.
What problems is the product solving and how is that benefiting you?
Solving for attribution from our contact center to our SEM marketing campaigns.
Review 2020
What do you like best about the product?
Lots of effort made to encourage participation and sense of community even from afar
What do you dislike about the product?
It was difficult accessing links to video/livestream. Recommend next year having a very clear path or for virtual events have specific sessions that people can sign up for and add to their calendars
What problems is the product solving and how is that benefiting you?
Tracking calls and conversions in the call center and tying it back to digital activities.
Recommendations to others considering the product:
N/A
Great Experience
What do you like best about the product?
All relevant content in the presentations. I also enjoyed the happy hour wine tasting that was hosted by Invoca to further engage customers.
What do you dislike about the product?
More breakout sessions throughout the day covering more topics would be a great way to bring in more people to engage with Invoca.
What problems is the product solving and how is that benefiting you?
We are getting better/more data on calls.
Using Invoca to track calls and appointments to get more qualified leads
What do you like best about the product?
The support team. They're very helpful..
What do you dislike about the product?
The interface can be confusing at times to use.
What problems is the product solving and how is that benefiting you?
How to track calls more accurately in terms or leads or other
Just getting started with Invoca
What do you like best about the product?
The ability to follow the customer journey so thoroughly, in a way we never have before gives us invaluable insight and will definitely help control unnecessary marketing costs.
What do you dislike about the product?
There is alot to learn to be able to effectively utilize the tools, but the tutorials are very helpful
What problems is the product solving and how is that benefiting you?
We are able to better analyze how effective our campaigns are even if transactions are completed over the phone, whereas, previously we were looking site the customer if they didn't complete their journey online.
Best Call Attribution Software I've Used to Date
What do you like best about the product?
The reporting and segmentation is an easy lift. You can customize to your organizations unique needs.
What do you dislike about the product?
Wishlist - Add numbers to call graph charts so you don't need to hover over each day
What problems is the product solving and how is that benefiting you?
We've been able to better attribute our paid media channels to direct sales from our call centers. This is huge!
It's been great to use and has really allowed us to attribute sales to our campaigns
What do you like best about the product?
Being able to truly attribute to my campaigns and see how they are doing. I also love how we can now try and avoid bringing in more customer service based calls
What do you dislike about the product?
When getting invoca codes I wish we didn't have to download an exel document and update it - wish it can just be entered into the website directly.
What problems is the product solving and how is that benefiting you?
Being able to attribute calls to our Digital tactics once a customer lands on our website / reducing the amount of non-sales calls
Intuitive Solution for Call Tracking and Reporting
What do you like best about the product?
I really like the interface - it is a breeze to navigate and easy to pick out useful data. I also like the ease of reporting especially with Google Data Studio.
What do you dislike about the product?
I wish that I could make better use of the dashboard. The drop down for campaigns only gives a few choices.
What problems is the product solving and how is that benefiting you?
With other tools I have had to manually count out calls or had issues with Google Data Studio connectors. Invoca is making my reporting so much easier!
Recommendations to others considering the product:
If you are manually counting calls or having a difficult time integrating call reporting into client facing reports, look no further! Invoca makes it so easy to integrate these measurements into reporting. Don't wait!
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