Invoca
InvocaReviews from AWS customer
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Amazing service!
What do you like best about the product?
Their Support Team what I like the best.
What do you dislike about the product?
Not being able to connect with support on after hours.
What problems is the product solving and how is that benefiting you?
Routing fluency on call tracking through accurate reporting.
Recommendations to others considering the product:
If you wish a savvy support team, with a functional platform for call tracking solutions, DialogTech is your choice.
Call tracking with the best support service
What do you like best about the product?
The invoca product is intuitive and backed a solid tech support team.
What do you dislike about the product?
It'be great to see more dynamic applications of the Invoca technology to embed across impromptu campaigns.
What problems is the product solving and how is that benefiting you?
Phone call tracking is feature that few businesses consider in their online marketing efforts. Invoca makes it possible to track phone call activity.
The Ultimate call tracking system
What do you like best about the product?
the simplicity of it all.
It's a high quality tool that It's very easy to use
It's a high quality tool that It's very easy to use
What do you dislike about the product?
No support for sms let's hope in the future
What problems is the product solving and how is that benefiting you?
i was able to increase our accuracy level from 30% to 90%
Recommendations to others considering the product:
try it you won't regret
Invoca knocks it out of the park
What do you like best about the product?
The UI is straightforward, and the integrations into other platforms is robust. The customer service is also superb.
What do you dislike about the product?
Lack of bulk edit capability really slows down productivity
What problems is the product solving and how is that benefiting you?
Tracking call activity and using it to improve business funnel effectiveness
Recommendations to others considering the product:
Work closely with your media partner and the Invoca technical team they'll help maximize the products usability
DialogTech User
What do you like best about the product?
I like the ability to create a training library for our Client Care Representatives.
What do you dislike about the product?
Words are not always picked up correctly in the written dialog. Sometimes I will read through a call to see if it is something I would like to listen to.
What problems is the product solving and how is that benefiting you?
We are using it as a training tool. What not to do and what to do examples.
Phone marketing
What do you like best about the product?
The customer support is amazing. Quick responses.
What do you dislike about the product?
Would like to see what sources we get the best results for.
What problems is the product solving and how is that benefiting you?
Explanation of calls received. Support clarified parameters needed.
DT Excellent Partner
What do you like best about the product?
Their willingness to dive in and find a solution that fits your business, and client needs.
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Call Quality, Unique Scoring Models, Dynamic Insertion on a multi level approach. Most of the benefits that we receive end up being packaged to our end user. This helps that user determine quality, and understand their place in the market.
Recommendations to others considering the product:
More custom analysis products.
DialogTech makes listening to recorded calls, and retrieving lost calls on caller ID super easy.
What do you like best about the product?
DialogTech really helps track business, and also keeps us from losing business. The platform is super easy to navigate, and has wonderful features like call recording, playback, and caller ID.
What do you dislike about the product?
Nothing to dislike. I use DialogTech everyday to listen to call recordings, track calls, and these features also help to train my marketers.
What problems is the product solving and how is that benefiting you?
Captures all missed calls, resulting in no lost business.
Recommendations to others considering the product:
DialogTech really helps with retrieving call logs, and listening to recorded calls.
Very professional and solution-focused service
What do you like best about the product?
Account and technical support is extensive and very thorough - from trying to troubleshoot a simple error to discussing long term planning for your account setup. The dashboard is intuitive and puts much of the information right at your fingertips so you are able to quickly and easily navigate and find the information you need. Technology is always a maintained to the highest industry standards and integrates easily with other tools.
What do you dislike about the product?
Some of the product/feature names seems to overlap - it is confusing at times to understand specific references or access reports and data within the account because of these overlaps.
What problems is the product solving and how is that benefiting you?
Large scale call tracking, routing and data attribution. Custom integrations for web and mobile call attribution have allowed us to seamlessly track buying activities for marketing leads.
Recommendations to others considering the product:
Far superior solution offering to other competitors in the market. Very forward thinking and attentive to changes in privacy laws, and willing to work with you to solve your unique challenges.
They have products and services I couldn't find elsewhere and top notch customer service.
What do you like best about the product?
Their support staff are easy to reach and work hard to find the best solutions.
What do you dislike about the product?
User interface is not easy to navigate across system.
What problems is the product solving and how is that benefiting you?
Cross platform services incorporated into one.
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