Invoca
InvocaReviews from AWS customer
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Happy DialogTech Customer
What do you like best about the product?
The staff. They offer a stable platform and one of the best customer support teams around.
What do you dislike about the product?
I haven't had the opportunity to meet the team in person
What problems is the product solving and how is that benefiting you?
With the challenges of 2020 creeping into 2021 we happy DialogTech is a partner to help us pivot as needed.
Recommendations to others considering the product:
Give them a try you will not be disappointed.
DialogTech is easy to use
What do you like best about the product?
It's great to be able to track campaigns directly to dedicated phone numbers. Tech support is very helpful whenever I have any questions.
What do you dislike about the product?
Not always super intuitive but tech support is a great resource when i can't figure it out on my own.
What problems is the product solving and how is that benefiting you?
We're able to track what outreach programs are most successful based on call volume. And the ability to get local numbers is also very helpful.
Business Owner
What do you like best about the product?
Consistent performance and quick customer performance
What do you dislike about the product?
No single point person to discuss business issues and/or opportunites that I may not be taking advantage of with Dialogtech
What problems is the product solving and how is that benefiting you?
Provides that platform that can handle my volume.
Recommendations to others considering the product:
They can handle any volume you throw at them and customer support is very good
Invcoa, a great solution for my agency
What do you like best about the product?
I like that the Invoca platform is well put togeather. There is a clear data stucture from network to profile to campaign to promo numbers that allows our team to accurately track and measure all calls generated for our clients.
The platforms base it great, so its features "just work" regardless of how many campaigns or how little we need ot setup. Process is clear, setup is simple and repeatable, and if we ever run into issues, Invoca's support team is there for us.
The platforms base it great, so its features "just work" regardless of how many campaigns or how little we need ot setup. Process is clear, setup is simple and repeatable, and if we ever run into issues, Invoca's support team is there for us.
What do you dislike about the product?
We feel that the ringpool genratio and retention of numbers is a bit too agressive, and we need to manually "tamp down" the size of our ringpools on a weekly basis to keep them from growing too large (while still maintingina a 92%+ attribution rate)
What problems is the product solving and how is that benefiting you?
We are gaining much better attribution and reporting usinfg Invoca compared to our previous provider.
the ease of use of tehg platform has spured greater adoption, and has allowed us to upsell it to our customers as a complete call tracking solution for every aspect of their business.
the ease of use of tehg platform has spured greater adoption, and has allowed us to upsell it to our customers as a complete call tracking solution for every aspect of their business.
Great tool, easy to use!
What do you like best about the product?
The system is very user friendly. The child campaign/bundled campaign feature makes a lot of sense, and allows you to easily visualize how you want your calls routed. The ability to customize call routing and payouts by publisher, utilize the "else" feature, and effectively stack campaigns for routing makes the system overall very easy to use. Reporting is straight forward, and the cs team is always there to help out if you're ever stuck anywhere.
What do you dislike about the product?
Although the call routing feature is easy to use, it's not always as effective/intuitive as I would like. For ex, the weight settings at the bundle level don't always seem to work as they should, often times resulting in one campaign receiving a disproportionate amount of call volume. There are features within the campaign setup that could be improved as well, for instance, adding geo's to a child campaign could be a quicker process (perhaps a check box next to every state to save time).
What problems is the product solving and how is that benefiting you?
The Invoca system allows us to easily showcase our available offers to our network of affiliates, which makes promoting new campaigns very easy for our team.
Recommendations to others considering the product:
Easy to use, effective product!
Improve the flow in call follow-ups with marketing attributions.
What do you like best about the product?
In unprecedented amounts I love Dialogtech essentially for its programming based on artificial intelligence, in the same way when we mention that it is the world leader in its operation in general, which is in the analysis of calls for centralized marketing specialists, Due to its innovative design, which generates confidence since this software is totally effective according to its performance in an integrated platform, I emphasize this system, thanks to its ease of use in each report formulated, providing the correct data.
What do you dislike about the product?
In relevant and important issues that this software should acquire, it is an update in its user interface, since it is quite clumsy and slow when registering to the platform, this can be disastrous, including that it does not contain a striking illustrative design , offering little satisfaction in visual terms, in other necessary aspects that this system should obtain, it is more presence of advertising in social networks, since it is based on the branch of marketing, in order to guarantee effective work.
What problems is the product solving and how is that benefiting you?
We use Dialogtech in our organization to track all our marketing campaigns in order to promote the same advertisements in a broader way, reaching more users and thus guaranteeing a greater source of income, in addition, we use it to record phone calls to provide the better customer service with our most loyal digital individuals to the company, all thanks to the innovative artificial intelligence technology designed from this system.
Recommendations to others considering the product:
If you need more complex tools according to the follow-up of telephone calls made by your company, because Dialogtech offers the most convenient solution to satisfy your needs, providing additional functions integrated into its design, which also does the right job when referring to us. with the generation of potential clients or in electronic commerce or better called as marketing, being totally recommended and ideal for business marketers and digital agencies.
A necessary platform
What do you like best about the product?
Invoca’s in depth analytics is one of the best in the industry
What do you dislike about the product?
The onboarding process is extremely cumbersome
What problems is the product solving and how is that benefiting you?
We’re now better able to analyze the strength of the call center
Great product, awesome support
What do you like best about the product?
The ability to track offline calls. The product is very customizable (tags, signals, etc.), and the support team is awesome.
What do you dislike about the product?
Lesser support outside of North America.
What problems is the product solving and how is that benefiting you?
Being able to report actual revenue from calls and attribute back to digital channels, which was always a pain point of our business. Providing this data helps us build trust with our clients.
Recommendations to others considering the product:
Plan ahead about all the signal names and parameters it will go a long way.
brandon review
What do you like best about the product?
ai signaling of phone calls is useful, nice chart breakdowns
What do you dislike about the product?
i wish clients could download their reports more easily.
What problems is the product solving and how is that benefiting you?
helps determine which marketing pieces calls are coming from
Great Call Tracking
What do you like best about the product?
I love how granular we can see data and how quickly new call tracking numbers work as soon as they're created.
What do you dislike about the product?
I wish it were easier to make updates to marketing data and we didn't have to submit everything to support to do it for us. I also wish we could create numbers in bulk. We have had to create 800+ numbers in one sitting and it takes multiple people hours and hours of their tim.
What problems is the product solving and how is that benefiting you?
Tracking all calls for each individual office in our business.
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