Invoca
InvocaReviews from AWS customer
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Amazing call tracking platform
What do you like best about the product?
I LOVE having real time data! Implementation was a breeze. The Invoca staff is incredibly supportive and always willing to find solutions to our unique business needs.
What do you dislike about the product?
There is nothing I dislike about Invoca.
What problems is the product solving and how is that benefiting you?
Campaign reporting, optimization, and ROI
Advanced Call Tracking and Analytics
What do you like best about the product?
I like that I have very easy access to all of our data, I also appreciate that Invoca integrates with all of our other platforms to help close the attribution loop.
What do you dislike about the product?
The implementation process has been very long, as we have needed to customize a lot of the back end settings to make it work for our organization.
What problems is the product solving and how is that benefiting you?
Greater transparency into where calls come from and what happens on the calls.
Recommendations to others considering the product:
I think it's the best call tracking software currently on the market, it's a big under taking to implement but is worth it in the end.
Invoca Review
What do you like best about the product?
I love the ability to listen to calls and having our AI.
What do you dislike about the product?
I wish we could tell if our agent answered.
What problems is the product solving and how is that benefiting you?
Compliance, we have a signal set to make sure the agent is asking the caller for compliance. This is great to make sure we will be fully compliant in 2020.
Scalable phone and data solutions
What do you like best about the product?
The best part about Invoca is their ability to provide data and answers that most other platforms could never provide.
What do you dislike about the product?
Internal UI is powerful, but can be clunky at times.
What problems is the product solving and how is that benefiting you?
Invoca provides the data needed to properly filter customers through their journey - helping the customer have a better experience while providing us with solutions to maximize their potential.
"Invoca Rocks!"
What do you like best about the product?
What I like most about Invoca, is the people who work for Invoca!! Awesome, dedicated, passionate and incredibly smart!
What do you dislike about the product?
Invoca is growing quickly, so sometimes it is a little slow to get the help you need, as fast as you would like it. But having said that, the UI is very user friendly, so issues are rare.
What problems is the product solving and how is that benefiting you?
Working with many sources and brands, we greatly appreciate the ability to quickly and efficiently set up test campaigns. Once set up, we are able to track which campaigns are the best performers and which are under performing, allowing us to determine which sources warrant a greater percentage of our marketing spend.
Recommendations to others considering the product:
The people at Invoca are amazing, they are so passionate about their tech! We did a lot of research into the available options before selecting Invoca and after 3 years, we are still VERY happy with that decision!
Not an outside vendor, but part of our marketing team
What do you like best about the product?
Offline/Online attribution - optimize towards business results
What do you dislike about the product?
Term campaign for our specific locations
What problems is the product solving and how is that benefiting you?
Being able to optimize towards all performance not just what is happening on our website. Instead of counting all calls as leads we can see which campaigns/keywords are driving success.
Great integration partner, great product.
What do you like best about the product?
Strong technical team and they get stuff done.
What do you dislike about the product?
Haven't discovered any but will let you know if and when I do.
What problems is the product solving and how is that benefiting you?
The ability to have our brand clients provide Invoca's call tracking numbers through our Distributed Marketing Platform so small businesses can insert the tracking numbers in real-time while generating their marketing campaigns.
Recommendations to others considering the product:
Great company and headed in the right direction.
A great experience well worth the time away
What do you like best about the product?
The networking has been great and learning from everyone.
What do you dislike about the product?
Nothing - It has all been great!. I have enjoyed everything that has been scheduled and offered to us.
What problems is the product solving and how is that benefiting you?
We are just getting started and looking forward to all that can be achieved.
Use it a lot!
What do you like best about the product?
As someone focused on data collection and implementation, I like how easy it is to get Invoca up and running on a website and begin collecting data. The integrations to other tools makes executing on that data easy.
What do you dislike about the product?
There are several features that either run all of the time or not at all. More flexibility on when integrations fire, what specific destinations, etc. would be very helpful.
What problems is the product solving and how is that benefiting you?
The big one is how phone calls are a part of the online web journey. We are learning what parts of the website lead to calls, and which of those calls are most valuable,
Saving Democracy One Call At A Time
What do you like best about the product?
The interface is easy to use. Signal opens up enormous possibilities for expanding a traditional response based marketing business in new directions. Customer service is good and our account manager is very responsive. I appreciate the fact that Invoca is always trying to innovate and expand its offerings.
What do you dislike about the product?
My team is not a huge fan of the ticket system. We have been using Invoca since the Ring Revenue days and the transition to an automated problem management system created a lot a concern.
What problems is the product solving and how is that benefiting you?
We are solving the problem of introducing a method of tracking response to the print industry. This is an industry that has never tracked its results and introducing call tracking into this world has enabled us to drive millions of dollars from national brands, who have long ago dismissed print from their budgets, back to newspapers and magazines. At Mediabids we consider the work that local news outlets do to be critical to the health of democracy. Without the local reporting that print outlets pay for, we would all be worse off. Invoca's system makes this process possible. Every week, we run about 10,000 ads in print publications and pay them for the response they generate. As traditional ad revenue has declined for the print industry, Mediabids, powered by Invoca's numbers and reporting system, has become an important revenue stream for thousands of print publications all across the US and Canada.
Recommendations to others considering the product:
The cost is higher than many other vendors but the system is fully formed, easy to use and more stable than other 800 number providers.
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