Invoca
InvocaReviews from AWS customer
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Taking our business to the next level with Invoca's unmatched analytics capabilities.
What do you like best about the product?
Our company interacts with thousands of customers, clients and partners on a daily basis. Invoca has allowed us to get granular with our data to drive meaningful decisions and create immediate business impact.
What do you dislike about the product?
I have no dislikes about Invoca at this time.
What problems is the product solving and how is that benefiting you?
We are able to find deep meaning in our marketing and call data that was untapped before Invoca.
Great platform and easy to use
What do you like best about the product?
Invoca is a great platform to connect call activity to Paid Search Keywords in order to optimize spend. This provides a more complete view of customer activity to combine online and offline activity.
What do you dislike about the product?
The reporting function is a bit clunky and tasks some trial and error to get used to.
What problems is the product solving and how is that benefiting you?
Determine which paid search keywords drive call activity to get a more complete view of online and offline conversions. This allows for better spend optimization, to increase spend on keywords driving calls and decrease spend on keywords that don't.
Recommendations to others considering the product:
In many instances, it's worth implementing keyword level tracking rather than furnishing only a few numbers for source or campaign-level tracking. The additional technology costs for a larger number pool will oftentimes have a positive ROI in better campaign performance by optimizing to the keyword.
A great way to track offline conversion
What do you like best about the product?
The ability to scan conversations for potential content which we can then use as ideas for our content team and a lot of our FAQ to make sure customers questions are being addressed without having to call. This is also a way for us to get feedback on our service, our products and our overall following.
What do you dislike about the product?
Nothing yet to dislike but we are still learning about the platform and trying to see how we can integrate it with SEO & SEM to help the two truly succeed in this evolving digital landscape.
What problems is the product solving and how is that benefiting you?
We have an issue with our customers wanting to call us about a particular part before placing the order but then when they do - there is no way for that digital channel to be attributed to that order. So then you are forced to simply estimate the potential revenue. This is a huge issue for us and we plan to resolve it by tracking not only on the paid front but also SEO so that we can really gauge how the two channels are truly performing and modify them where it's needed.
Recommendations to others considering the product:
I would think about you current issues and if your customers ever call during any part of their shopping experience and how do you measure that success and also properly scale your call center. Once you have this integrated - you will finally see the potential of what you can and cannot do and how to properly scale your offering.
Good Call Platform, Customer Service Experience Has Gotten Better
What do you like best about the product?
The call platform is easy to use, and my support team is helpful.
What do you dislike about the product?
There are functionalities of reporting that could be better, and thankfully, my customer experience has improved.
What problems is the product solving and how is that benefiting you?
We're able to listen to calls to help our sales teams. We have realized the benefits of call listening with our teams.
Excellent Service & Great Partnership!
What do you like best about the product?
The direct assistance i received for 7 years via Domenic Zomok.
He has done a phenomenal job getting my team the direct support we needed.
J Bird, has been a great partner with taking ideas from myself and my team, and using them to enhance our customer experience.
He has done a phenomenal job getting my team the direct support we needed.
J Bird, has been a great partner with taking ideas from myself and my team, and using them to enhance our customer experience.
What do you dislike about the product?
Some of the team downsizing that occurred with them.
What problems is the product solving and how is that benefiting you?
Qualified calls, calls of quality, getting that info to our customers in a palatable format.
Recommendations to others considering the product:
Mimic the exact terms and requirements from the Dream Report. Integrate call scoring with the email notifications that are being sent to the customer. From there, use the custom field and house that data so that it can be downloaded, and used later. Competitions have been offering that as a service for quite some time.We need that +more to come to the market with a
Invoca is the best to solve our call metrics issues
What do you like best about the product?
Invoca is the best to solve our call metrics issues
What do you dislike about the product?
Integration between custom objects of salesforce to Invoca.
What problems is the product solving and how is that benefiting you?
Financial
Best call platform in the industry.
What do you like best about the product?
Easy to use, one of the best customer support experience, and beyond the platform they have the best summit for the pay per call marketing where you can meet direct buyers.
What do you dislike about the product?
A bit slow compare to their competitors in eagerness to adapt new methods and implement.
What problems is the product solving and how is that benefiting you?
Getting real time result on the performance of our call to sale. Because of their signal voice product, we are able to take proactive and transparent approach to our buyers on the quality of our call which translated to more marketing budget from our buyer.
Recommendations to others considering the product:
I highly recommend to use this product for any marketers our there that wants to quickly grow pay per call side of the business.,
Great for blasting out voice calls
What do you like best about the product?
The control of the speed at which I can have calls go out
What do you dislike about the product?
Interface could use some improvement, it was a bit hard to figure out at first
What problems is the product solving and how is that benefiting you?
Community and program Announcements
Recommendations to others considering the product:
Very dependable product
Extremely helpful and great insights!
What do you like best about the product?
The customer service is one of my favorite things about DialogTech. I also love how easy the system is to use.
What do you dislike about the product?
I wish that I could help my healthcare clients by listening to calls - but that isn't DialogTech - that is HIPPA!
What problems is the product solving and how is that benefiting you?
Helping track advertising efforts and understanding call volume and leads for our clients.
DialogTech Review
What do you like best about the product?
I love the fact that it is HIPPA compliant which enables the client to listen to phone calls. I also love that the consultant from DialogTech is always willing to hop on a call with the market or the client to help train and answer questions.
What do you dislike about the product?
I don't love the lack of insights that the market receives. Although we cannot listen to calls, the reporting is hard to navigate for the things that we can look into. I also don't like the fact that the client sees a different dashboard than the market sees. This prohibits us from being experts in our field and helping the client when they have questions or concerns.
What problems is the product solving and how is that benefiting you?
Call tracking for healthcare clients.
Recommendations to others considering the product:
I don't know if I have anything for others considering DialogTech.
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