Invoca
InvocaReviews from AWS customer
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Good Call Platform, Customer Service Experience Has Gotten Better
What do you like best about the product?
The call platform is easy to use, and my support team is helpful.
What do you dislike about the product?
There are functionalities of reporting that could be better, and thankfully, my customer experience has improved.
What problems is the product solving and how is that benefiting you?
We're able to listen to calls to help our sales teams. We have realized the benefits of call listening with our teams.
Excellent Service & Great Partnership!
What do you like best about the product?
The direct assistance i received for 7 years via Domenic Zomok.
He has done a phenomenal job getting my team the direct support we needed.
J Bird, has been a great partner with taking ideas from myself and my team, and using them to enhance our customer experience.
He has done a phenomenal job getting my team the direct support we needed.
J Bird, has been a great partner with taking ideas from myself and my team, and using them to enhance our customer experience.
What do you dislike about the product?
Some of the team downsizing that occurred with them.
What problems is the product solving and how is that benefiting you?
Qualified calls, calls of quality, getting that info to our customers in a palatable format.
Recommendations to others considering the product:
Mimic the exact terms and requirements from the Dream Report. Integrate call scoring with the email notifications that are being sent to the customer. From there, use the custom field and house that data so that it can be downloaded, and used later. Competitions have been offering that as a service for quite some time.We need that +more to come to the market with a
Invoca is the best to solve our call metrics issues
What do you like best about the product?
Invoca is the best to solve our call metrics issues
What do you dislike about the product?
Integration between custom objects of salesforce to Invoca.
What problems is the product solving and how is that benefiting you?
Financial
Best call platform in the industry.
What do you like best about the product?
Easy to use, one of the best customer support experience, and beyond the platform they have the best summit for the pay per call marketing where you can meet direct buyers.
What do you dislike about the product?
A bit slow compare to their competitors in eagerness to adapt new methods and implement.
What problems is the product solving and how is that benefiting you?
Getting real time result on the performance of our call to sale. Because of their signal voice product, we are able to take proactive and transparent approach to our buyers on the quality of our call which translated to more marketing budget from our buyer.
Recommendations to others considering the product:
I highly recommend to use this product for any marketers our there that wants to quickly grow pay per call side of the business.,
Great for blasting out voice calls
What do you like best about the product?
The control of the speed at which I can have calls go out
What do you dislike about the product?
Interface could use some improvement, it was a bit hard to figure out at first
What problems is the product solving and how is that benefiting you?
Community and program Announcements
Recommendations to others considering the product:
Very dependable product
Extremely helpful and great insights!
What do you like best about the product?
The customer service is one of my favorite things about DialogTech. I also love how easy the system is to use.
What do you dislike about the product?
I wish that I could help my healthcare clients by listening to calls - but that isn't DialogTech - that is HIPPA!
What problems is the product solving and how is that benefiting you?
Helping track advertising efforts and understanding call volume and leads for our clients.
DialogTech Review
What do you like best about the product?
I love the fact that it is HIPPA compliant which enables the client to listen to phone calls. I also love that the consultant from DialogTech is always willing to hop on a call with the market or the client to help train and answer questions.
What do you dislike about the product?
I don't love the lack of insights that the market receives. Although we cannot listen to calls, the reporting is hard to navigate for the things that we can look into. I also don't like the fact that the client sees a different dashboard than the market sees. This prohibits us from being experts in our field and helping the client when they have questions or concerns.
What problems is the product solving and how is that benefiting you?
Call tracking for healthcare clients.
Recommendations to others considering the product:
I don't know if I have anything for others considering DialogTech.
Dialogtech has been great to work with
What do you like best about the product?
They have always been there to support and assist with my questions or problems. The dashboard is easy enough to select a new number, and then transfer that number to an existing number.
What do you dislike about the product?
I can't really say that there is something I dislike about working with Dialogtech. Sometimes the phone number pool gives me the message that it's not available directly with Dialogtech, and that made me nervous at first. I just wanted to make sure that the number wasn't being used by any other businesses.
What problems is the product solving and how is that benefiting you?
We are using call tracking numbers now for individual marketing campaigns. It's mostly offline print and direct mailers. It has been used in the past for Google PPC dynamic number tracking on landing pages. That was a good process for attribution.
Recommendations to others considering the product:
Able to solve many call-tracking and phone number needs. I also used the Dynamic call numbers for PPC, which was a great addition to our attribution model. There are other services which I hope to be able to use one day, like the Call Insights/recording to better understand our call tracking leads.
Great Support - Current Tech
What do you like best about the product?
I've always been able to get great support, and there's always something new they ar eoffering. I only wish I had a bigger budget to take advantage of more of it!
What do you dislike about the product?
I don't love the interface. It's a little clunky.
What problems is the product solving and how is that benefiting you?
I have recently started pulling detailed custom reports that help me provide feedback internally.
Originally though I started using Dialogtech for tracking advertising lead sources.
Originally though I started using Dialogtech for tracking advertising lead sources.
Recommendations to others considering the product:
THis is a much more powerful too than something like CallRail. If you want detailed, granular data, and help learning what's new in this area, I recommend DialogTech.
Amazing Support
What do you like best about the product?
Professional, Responsive, Passionate Team
What do you dislike about the product?
Nothing to dislike. Absolute superb service
What problems is the product solving and how is that benefiting you?
Optimizing conversion tracking utilizing SourceTrak's keyword/search-term reports for each phone call.
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