Invoca
InvocaReviews from AWS customer
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Dialogtech has been great to work with
What do you like best about the product?
They have always been there to support and assist with my questions or problems. The dashboard is easy enough to select a new number, and then transfer that number to an existing number.
What do you dislike about the product?
I can't really say that there is something I dislike about working with Dialogtech. Sometimes the phone number pool gives me the message that it's not available directly with Dialogtech, and that made me nervous at first. I just wanted to make sure that the number wasn't being used by any other businesses.
What problems is the product solving and how is that benefiting you?
We are using call tracking numbers now for individual marketing campaigns. It's mostly offline print and direct mailers. It has been used in the past for Google PPC dynamic number tracking on landing pages. That was a good process for attribution.
Recommendations to others considering the product:
Able to solve many call-tracking and phone number needs. I also used the Dynamic call numbers for PPC, which was a great addition to our attribution model. There are other services which I hope to be able to use one day, like the Call Insights/recording to better understand our call tracking leads.
Great Support - Current Tech
What do you like best about the product?
I've always been able to get great support, and there's always something new they ar eoffering. I only wish I had a bigger budget to take advantage of more of it!
What do you dislike about the product?
I don't love the interface. It's a little clunky.
What problems is the product solving and how is that benefiting you?
I have recently started pulling detailed custom reports that help me provide feedback internally.
Originally though I started using Dialogtech for tracking advertising lead sources.
Originally though I started using Dialogtech for tracking advertising lead sources.
Recommendations to others considering the product:
THis is a much more powerful too than something like CallRail. If you want detailed, granular data, and help learning what's new in this area, I recommend DialogTech.
Amazing Support
What do you like best about the product?
Professional, Responsive, Passionate Team
What do you dislike about the product?
Nothing to dislike. Absolute superb service
What problems is the product solving and how is that benefiting you?
Optimizing conversion tracking utilizing SourceTrak's keyword/search-term reports for each phone call.
Call Attribution
What do you like best about the product?
DialogTech's call attribution technology has helped improve the way we optimize digital spend. The visibility has enabled us to increase investment in campaigns that are driving profitable phone calls.
What do you dislike about the product?
DialogTech provides data/reporting; however, they don't connect analytics to action...to solve business problems. The real value lies in being able to translate data into actionable insights to generate business impact.
What problems is the product solving and how is that benefiting you?
Call attribution data has allowed us to increase bids across previously undervalued keywords.
Recommendations to others considering the product:
N/A
Outstanding Customer Service with Technical Savvy
What do you like best about the product?
Dialogtech keeps innovating with their product. Their customer service has the answers when you need them.
What do you dislike about the product?
Some technologies are cost prohibitive for our use.
What problems is the product solving and how is that benefiting you?
Call tracking and analytics.
Recommendations to others considering the product:
Definitely worth a demo.
Solid product, great customer service, fair pricing
What do you like best about the product?
Customer service is very quick and reliable. They offer many advanced capabilities and are constantly improving and expanding.
What do you dislike about the product?
Backend interface is not super user friendly.
What problems is the product solving and how is that benefiting you?
Call tracking for digital advertising clients. Benefit from optimized campaigns based on lead attribution to the keyword level and call recordings to train client's on customer service.
Bringing unique value to call tracking
What do you like best about the product?
DialogTech has assisted us in bringing a new view to our call tracking data. We are able to use the data received from the platform and apply it to our prioritization and business strategies. Overall, the team at DT have been great in assisting my team understand the data and enhance the performance of our account. Looking forward to what DT can bring next.
What do you dislike about the product?
Not much in the way of the platform. We need to continue to evolve and learn how to best use the data.
What problems is the product solving and how is that benefiting you?
Understanding the value of our toll free numbers based on campaign as well as what third party partners are gaining the most value.
Conversations are conversions
What do you like best about the product?
Dialogtech:
- is easy to install
- is easy to add tracking numbers (local and national)
- has a great support team
- has a robust roadmap for new functions and features
- is easy to install
- is easy to add tracking numbers (local and national)
- has a great support team
- has a robust roadmap for new functions and features
What do you dislike about the product?
Would love a better interface for the admin, but once you get to know where things are it's pretty intuitive.
What problems is the product solving and how is that benefiting you?
The main business problems we have been solving for are 1) understanding what campaigns are driving calls for us from a national and local perspective; 2) being able to listen to the calls for quality and coaching, and 3) use these insights to improve our paid media campaigns.
The benefits have been tremendous. We are using Conversation Intelligence to quickly understand the context of a call without listening to a large call volume every month and manually score each call.
We use Dialogtech in tandem with a Call Center. This helps us better understand how to improve the call center agents performance and work with local teams to improve the types of calls we are getting.
The benefits have been tremendous. We are using Conversation Intelligence to quickly understand the context of a call without listening to a large call volume every month and manually score each call.
We use Dialogtech in tandem with a Call Center. This helps us better understand how to improve the call center agents performance and work with local teams to improve the types of calls we are getting.
Great for call tracking and analytics
What do you like best about the product?
We use dialogtech to effortlessly route and track hundreds of numbers for our 24/7/365 operations. They make it easy to create call routing and scheduling rules and the reporting is great. Salesforce.com integration was easy and lets us view call details inside salesforce.com as well.
What do you dislike about the product?
Not the cheapest solutions, but we find they create enough value in the call reporting and management that it's worth it.
What problems is the product solving and how is that benefiting you?
The problem of needing to track and report on call volumes and activity by number and source was solved with DialogTech.
DialogTech is a great call tracking tool
What do you like best about the product?
I love being able to easily label individual locations to be able to determine call volume on a daily and monthly basis.
What do you dislike about the product?
There can be instances where the user experience is a bit wonky. For example, ensuring that call recording is also set up for your call extensions as well as your direct numbers themselves should be automatic.
What problems is the product solving and how is that benefiting you?
Solving customer service issues to identify, determine FAQs through call listening and determining call volume by location
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